Year-end summary of distribution department (1)
Half a year has passed in an instant. Looking back on the work in the past six months, under the correct leadership of the company's leaders, with the strong support and active cooperation of all employees, in the face of a new round of drug bidding, our company actively contacted and negotiated 1496 new product specifications, striving to sign more varieties to meet the ordering needs of medical institutions, improving the warehousing rate and distribution rate, and implementing "three unifications" distribution. The main work in the first half of this year is summarized as follows:
I. Main Work
(a) led by the quality control department, the office regularly organizes personnel to carry out quality.
Education, training and assessment, the certificate rate is 100%.
(two) strict examination of upstream and downstream qualifications, so as not to buy drugs from unlicensed channels; The signing rate with upstream and downstream purchase and sale contracts is 100%.
(3) Strengthening quality management, warehousing acceptance, strictly controlling quality, maintaining warehousing varieties, auditing outbound goods, and implementing electronic supervision code scanning to ensure the quality of all aspects of drug storage and sales.
Second, the distribution
(1) Distribution number of medical institutions
There are 82 public medical institutions in our company that implement the "three unifications" of drugs, including 3A hospitals 1, 4 secondary medical institutions, community health service stations 1 1, 5 township hospitals and 6 village clinics1. Tripartite contract signing rate of medical institutions100%; The planned subscription rate is over 95%; The specified directory utilization rate is above 95%; The delivery rate is 85% and the return rate is 98%.
(2) Number of successful varieties
20xx years of essential drugs 1 12, 65 second-class varieties. Total varieties of our company: 356 varieties of essential drugs won the bid, with a total purchase amount of 55.7 million and a warehousing rate of 88%; There are 284 second-class winning varieties, with a total purchase amount of 56 million, and the warehousing rate is 21%; The total purchase amount of the winning varieties in the first half of the year is 654.38+065,438+065,438+070,000 yuan.
Second, the existing problems:
(a) individual medical institutions in arrears and delays in payment.
(2) Individual drugs that won the bid refused to deal with the recently effective drugs and damaged drugs, which brought us a lot of inconvenience in distribution.
(three) individual successful enterprises do not change the power of attorney of the legal person in time.
20xx June 7th
Year-end summary of distribution department (2)
Summary of 20xx Distribution Center Work
A, 20xx distribution center performance report
1. Distribution workload: 20xx 1 to 1 1. The distribution center packages and distributes 8.72 million Jin of vegetables and agricultural products, about 60,000 Jin of rice, soybeans, peanuts and other agricultural products, with a total distribution volume of 8.78 million Jin. Up to now, there are 68 fixed distribution outlets, including 44 supermarket counters, 2 franchised stores 12, 2 self-operated stores, 8 hotel customers, government canteens 1 home and enterprise canteens 1 home.
2. Labor cost: June 1 to June 1 1, and the total labor cost of the distribution center is 1.767 million yuan. Among them, the labor cost of distribution management is 294,000 yuan, accounting for16.6%; Packaging labor cost is 950,000 yuan, accounting for 53.8%; The labor cost of handling is 523,000, accounting for 29.6%. The average cost of vegetable distribution in 20xx is 0.203 yuan/kg, reaching a maximum of 0.3 19 yuan/kg in March and a minimum of 0. 1 133 yuan/kg in October. For details, please refer to the annex "Summary Report on Labor Costs of Distribution Center in 20xx".
Second, 20xx distribution center work progress report
From the end of February of 1 and 20xx to the beginning of 20xx 1, with the development of the company, the distribution center was successfully moved from the original Danshui ancient residence distribution center to Pingtan new distribution center. With the guidance of company leaders and the assistance of relevant departments, the distribution center, 1 low temperature operation room, 1 pre-cooling equipment, 1 large, medium and small cold storage, and 1 simple vacuum packaging machine have been newly arranged. 2.65438 From 10 to February, due to the approaching of the year end, the new distribution center is faced with a large number of vegetables and it is difficult to recruit workers. In addition, we should cooperate with the company to complete the packaging and distribution of vegetables for the Chinese New Year and the drying of 50 tons of rice. As a result, the distribution center newly improved the post salary structure table of the distribution center, quickly recruited workers, and through performance appraisal and encouragement, all employees went all out to work overtime for a long time, with high efficiency. Most employees did not go home for the New Year, and finally completed all the distribution work. Spend the year smoothly.
From March to April, the distribution center adjusted and improved the post responsibility system of the distribution manager, with a clear division of labor and clear responsibilities, so that the distribution manager could know what he should do and what responsibilities he should bear, not only to arrange his own work, but also to arrange and drive his subordinates to work efficiently. Due to the shortage of personnel in Pingtan Farm in March, the distribution center temporarily set up a production team of 15 to 30 people, and went to Pingtan Farm to assist in production and harvest vegetables for about one month.
From April to July, the distribution center planned the food receiving area, packaging area and food preparation area again, and opened an additional door of the distribution area. Distribution began to implement 5s management, requiring all areas to be neat and orderly, whether working or not. Products, packaging materials, tools and machinery are placed in different areas as required, and each area is clearly marked. Clean and tidy the distribution workshop before going to work every day.
During May 8-June165438+1October, the distribution center re-improved the staff management system and performance appraisal system of the distribution center, and improved the packaging and distribution process of agricultural products. According to the company's requirements, the department manager is required to hold a regular meeting once a week to summarize last week's work, negotiate to find solutions and improve working methods. At the distribution meeting in mid-August, it was made clear that the average cost control target after September was below 0. 15 yuan /kg. After that, the management position was reduced by two auditors and increased to the work scope of distribution supervisor, two assistants and 1 clerk. As for workers, packers and porters have the task of packing vegetables every day. Those who fail to meet the standards will not only get bonuses, but also be fined accordingly. Relatively speaking, those who exceed the standard will be given higher performance rewards. Through constant pressure and encouragement to employees, the distribution center failed to meet the standard of 0. 15 yuan /kg from August to June, but compared with the first half of the year, the cost control work was obviously improved, and the average cost in June was 0. 133 yuan /kg, exceeding the original target.
Three. Summary of working methods and distribution process management of distribution center in 20xx year
1, employee performance management
Around July 20xx, when transforming the distribution center, General Manager Zhang once said at a regular meeting: "60% of the company's income comes from Shenzhen. Regardless of whether the districts are good or bad, I only look at the data. " From this sentence, we summed up a better management method, data management. In the past, once there was a problem in the management mode, the operation mode was simply changed, regardless of the increase in cost data. Logistics personnel need to spend money, so bonuses should be linked to costs. Because the profit maximization of enterprises comes from cost control, the management mode we are adopting now is a two-pronged management mode of "operation mode" and "cost data".
Therefore, we have made new adjustments to the performance management of distribution.
First, set the daily minimum performance requirements of the "power grid":
Is to do the minimum performance requirements for every job every day! Every job should set up a power grid, and it will be punished or eliminated if it meets the power grid!
The packager has set a minimum requirement of 500 kg/person for packaging performance, which exceeds the part of each 100 kg reward 1.5 yuan. There is no performance award under 500 kg, and the performance award of 1-3 yuan on the same day must be deducted if it ranks in the bottom three below 500 kg.
B, set the monthly performance "leaderboard":
Rank the last employee once a month. The first eight employees were awarded 120-50 yuan, and the last three employees who failed to meet the standards were deducted 10 yuan, 20 yuan and 30 yuan.
C. Data transparency and contrast management:
The personal performance of the staff in the distribution center shall be announced daily, compared daily and compared daily.
Announce every day-announce the performance on the honor roll every day. The more performances, the higher the ranking, the stronger the sense of honor, and the performance.
The more the reward amount.
Compare every day-compare today with yesterday and compare tomorrow with today. Only by comparing every day can we make progress and have motivation.
Compare every day-transparent performance can make employees form mutual contrast and competition. Let employees understand: efficiency is
A "golden road" rushes to the top of the list, and the more "gold" it gains. There are names on the honor roll, as well as performance bonuses and the benefits of fame and fortune. The efficiency is naturally high.
D, deal with the contract system:
Management's commitment to employees: personal interests must be connected with the interests of the company. How many people can you give me? I will give you corresponding performance rewards, and you will get a reward for your efforts. For example, if you can complete the work of 10 people, we will add the labor cost of 2 people to the performance bonus. Companies save costs and personal income can be high.
E, implement the employee elimination system.
The era of "cows can plow more fields and crying children can nurse more" has long been eliminated in the Yangtze River of history. The principle of performance evaluation of distribution center is: "Cattle that can farm should be fed more grass, and cattle that can't farm should be naturally eliminated to slaughterhouses". The slogan of implementation is "See who falls behind". The distribution center will make statistics on employees' performance rankings every half month. If a regular employee who has worked for three months ranks in the bottom five in the second half of the month, the distribution center will unconditionally persuade the employee to leave automatically.
F. Put pressure on the issuing managers, and only when there is pressure can there be motivation.
After the goal of "0. 15 yuan/kg" was defined at the distribution meeting, the distribution manager was required to actively participate in other designated distribution links after completing his post tasks, and each group helped each other to carry out the work of the distribution center with the concept of "precision, accuracy and speed".
Benefits of performance adjustment
(1). As for packers, excellent packers with faster working efficiency are worried that other packers will surpass their performance and become more active and efficient in order to win higher bonuses. In order not to be "backward" and "eliminated", slow packers "stupid birds fly first" and take the initiative to work overtime every afternoon to get more performance without any overtime pay. During the period from August to 1 1, the average packing quantity of packers was: 542kg； in July; 5,965,438+0 kg in August, an increase of 9% over July; 679 kg in September, an increase of15% compared with August; 1October 65438+770 kg, an increase of13% compared with September; 1October 165438+988kg, an increase of 28% compared with 65438+1October. The packaging efficiency is greatly improved every month.
(2) As for porters, after adopting the contract responsibility system, we have also formulated the task of packaging vegetables with guaranteed bottom, and there is a corresponding performance bonus for exceeding the packaging task. Porters not only have to do the handling work but also participate in the packaging work, which reduces the unnecessary overtime expenses of handling and allows porters to take the initiative to grab more bonuses. The number of porters decreased from 25 before July to 10 165438+ 17. The handling fee was reduced from 54,000 yuan before July to 40,000 yuan in June165438+1October. And the handling workload has increased by about 20%.
(3) For managers, through the reasonable arrangement of task division, all managers are guaranteed to do their jobs according to their abilities. Give suggestions to managers with less workload or transfer them from other positions, so that capable people can do their jobs with good quality and quantity. The distribution management fee dropped from 29,000 before July to 10/65438+25000 in October.
2, vegetable packaging, distribution, preservation process.
At the end of last year, referring to the iso management model, the distribution center drew up the "Fresh-keeping Process of Agricultural Products Distribution with Four Seasons Green and Blue", which was then gradually implemented. During this period, the harvesting process of the farm was supervised vigorously to ensure that the time from harvesting to cold storage was one hour, and wet sacks were covered to ensure that the vegetables did not lose water. In terms of packaging, the new opp bag has been redesigned, and vegetable fresh-keeping bags and vacuum packaging machines have been introduced to make the fine packaging of various agricultural products more beautiful.
3, packaging materials and turnover control.
A, packaging materials in strict accordance with the requirements of the management measures for the registration of recipients, requires the packaging supervisor to make an inventory of all packaging materials every month, as well as the amount of accounting, to ensure that packaging materials are not wasted.
B, laundry list turnover, strictly and continuously implement the laundry list turnover management system drawn up last year, ensure that every laundry list is registered and counted in the turnover process, and implement the corresponding responsibility punishment system for sales stores, delivery drivers, distribution administrators and field directors. Whoever loses a laundry list will be fined 20 yuan/month. Every dirty laundry list in the distribution center is cleaned by a special person. Compared with last year and the year before last, 8,000 baskets were purchased in 20xx, amounting to about 250,000 yuan. Purchase 6,000 laundry baskets in 20xx, with an amount of about 200,000 yuan; Buy 20xx laundry list in 20xx, and the amount is about 70,000 yuan; Compared with last year, the cost of laundry list saved the company 6.5438+0.3 million yuan.
4. Coordinated management of production, distribution and sales.
The distribution center is divided into three groups: receiving group, packaging group and side dish group; The manager of the vegetable harvesting group should communicate with the farm director by telephone every day after the vegetables are put into storage, and how to solve the quality problem of vegetable harvesting that day. The vegetable preparation team is responsible for working out the vegetable harvesting plan with each farm every day and summarizing its data, then sorting out the sales order quantity of the next day with the district manager by phone or email, and feeding back the distribution and packaging problems that occurred that day to the distribution team. After receiving the feedback, the distribution team will coordinate and solve the problem for the counterpart in time.
5. About the docking of "agriculture" to "supermarkets, enterprises, schools and hotels".
A.20xx In April, the sales and distribution manager went to Dongguan to attend the training meeting on "Docking Agricultural Supermarkets" organized by the Agriculture Bureau and Carrefour Headquarters, and then the company and Carrefour launched the related sales activities of "Docking Agricultural Supermarkets", which achieved satisfactory sales results. Because the government and companies attach great importance to the development prospect of "agricultural supermarket docking". The sales department is in step with the distribution center.
The customs officers made a comprehensive summary and reflection on the activity of "agricultural supermarket docking", and finally decided to develop a new sales model in 20xx, which requires not only "agricultural supermarket docking", but also "agricultural enterprise docking" and "agricultural school docking", and will plan to carry out catering business in hotels, institutions, schools and enterprises.
B. With the popularity of the brand "Four Seasons Green as Blue", the distribution center started business contact with potential customers by combining the company's production methods and distribution methods, from "trying cooperation" to "stable cooperation". By the end of 10, such commercial customers include Huizhou Hotel, Xinyuan Hotel, Shenzhen Ming Y Blue Hotel, Four Seasons Fishing Song, Xiaoyin Villa and Sambo Huiyuan. Government offices and units include Huiyang District Government Guest House, Procuratorate Canteen, Huicheng District Economic and Information Bureau, Municipal Development and Reform Bureau, District Agriculture Bureau and other units, which mainly distribute gifts and vegetables. Enterprises include Daya Bay Nuclear Power, which mainly focuses on gifts and vegetables. The sales amount of such customers in 20xx is about 200,000 yuan.
Four. Summarize the shortcomings of the distribution center and the areas that need improvement.
1. Insufficient security management. There were three work-related accidents in the distribution center this year, and the accumulated economic loss was about 20 thousand yuan. The main accidents are sprains and falls of porters; In the future, the distribution center should pay more attention to safety in production and prevent accidents such as commuting accidents and packaging workers being scratched by knives. The weekly distribution meeting emphasizes that workers should pay attention to safety and avoid dangerous operations in the distribution process.
2. The process of vegetable packaging and distribution is "precise, accurate and fast", and the distribution center still has sufficient room for improvement.
3. Not integrated into the company, not enough communication with all departments of the company.
4. There are too few mechanized operations.
5. The deep processing technology of agricultural products is too weak.
6. The innovative consciousness of distribution packaging is not enough, and there are few new packaging distribution methods adopted.
7. The performance management method is not perfect and needs further improvement.
Verb (abbreviation for verb) 20xx work plan
1. Formulate and implement more perfect performance management measures for distribution centers, so as to make capable people stronger and everyone make progress every day.
2. With the work style of "innovation and pragmatism" and the work goal of "precision, accuracy and speed", the daily agricultural product distribution task will be fully completed in 20xx.
3. Take diversified management, adapt to and cooperate with the work of the production department and the sales department in time, and strive to be a high-quality "supplier" of the first-line sales department.
4. Introduce more scientific and efficient mechanical packaging equipment and handling equipment.
5. Study the packaging methods that are more conducive to the preservation and beauty of agricultural products.
6. Intensify efforts to expand the direct selling business and turn the distribution center into a profitable department.
7. Indoctrinate employees with "Four Seasons green corporate culture" and "Food Safety Concept".
8. Strengthen the coordination and management of production, circulation and sales, so as to combine production and sales more scientifically and produce higher benefits.
Year-end summary of distribution department (3)
With the deepening of network construction, Nujiang Tobacco has realized a modern circulation system of telephone ordering, online distribution, electronic settlement and modern logistics.
First, the basic situation in charge of the jurisdiction
In May xx, he served as the account manager of # # Township, with the jurisdiction from Lazan Village bordering Fugong County to Yuecun Village bordering Cikai Town, with a total population of nearly 6,000 and 16 franchised retailers. The mountainous area under his jurisdiction has a large proportion of poor people, a large area of poverty and a deep degree of poverty, and there is no main pillar economic source, so it is a complete rural market.
Second, serve retail investors wholeheartedly. Rural cigarette retailers are scattered, with limited funds, weak management ability and large randomness.
Most of them are operating while farming, with unstable business hours and short business hours during busy farming hours. But I am still determined to do this job well. In view of some customers' opinions on the planned cigarettes, while grasping the overall thinking of the company, we listened to their complaints and put ourselves in their shoes. When customers vent their dissatisfaction, I accept it all and patiently explain it to them later. At the same time, customers are also required to do a good job of guiding consumers to adapt to cigarettes of various flavors, focusing on guiding customers who have only bought a few best-selling brands for a long time to implement surprise service. Listen to every word of the customer by checking the inventory and sorting out the counter. As an account manager, I have the obligation to help solve problems or difficulties in time and constantly collect market information. In the process of visiting again, use communication skills flexibly, and accurately understand the real needs of customers through emotional communication in various ways, so that customers can tell you what they don't know and express their true thoughts and opinions. For example, ask customers whether they are satisfied with the service provided. Is there anything that needs to be improved? How to improve, etc. In this way, it helps to remind customers and express our sincerity, thus improving customer loyalty. Make full use of the telephone ordering system to remind customers who have forgotten to order with meticulous service. Specific practices: Collect the list of customers who often forget to order food, and provide effective bank bill of lading service for shopkeepers when visiting them. For example, mark on the calendar or calendar at the customer counter to remind yourself not to forget. Tell business operators to be on the right track, to purchase goods from formal channels, and not to operate illegally for short-term interests, which will not only affect their integrity in tobacco companies, but also lose the trust of consumers once they sell fake cigarettes, making them both famous and famous. The mode of operation must change with the change of the market, and it is impossible to remain the same. We should always pay attention to the brand trends and consumption in the cigarette market, collect and analyze market information in time, organize the supply of goods as soon as possible, seize the sales opportunities and achieve better results.
In X this year, leaders of national companies led us to study in Dehong, listened to the introduction of Dehong leaders and visited their ordering center and logistics decomposition center, which broadened our horizons, increased our knowledge and enhanced our confidence in doing a good job in cigarette business. This study and investigation let me see the gap between us, changed my concept, and enhanced my work confidence and sense of responsibility. Firmly establish the modern marketing concept, integrate "customer first, service first, honest management and common development" into every link and process of work, and strive to improve their own quality. In the future work, I will further change my thinking and service concept, understand to the greatest extent, meet the requirements of customers, and then establish a strong sense of responsibility and a high sense of responsibility. There is an enterprising, positive and upward momentum. I don't want to be perfect But I will do my duty, live up to the trust and high hopes of leaders at all levels, and live up to the tasks and missions entrusted to me by me and the new business model. Since history has given me this glorious title, I can only spare no effort to complete this mission with my "patience, sincerity and sincerity".
Year-end summary of distribution department (4)
Time flies. I have been working in the distribution post for nearly one and a half months since I reported to the distribution center of xxxX Logistics Co., Ltd. from XXX, which is a month and a half of my work transformation and a month and a half of my gradual learning and adaptation. From unfamiliar to familiar with the assigned position, and then gradually find the feeling; Proficient in the work content from touching the edges to being able to operate, and finally basically proficient; From strangeness to familiarity to intimacy with colleagues around you. This month and a half let me know about China Shipping, and also let me have a new understanding of the work of the distribution center.
I studied marketing and logistics management in college, but it is not so easy to apply what I have learned, especially after working in the distribution center. Many problems encountered in practical work cannot be completely solved by the knowledge in books.
Distribution operation is a process of sorting goods according to users' requirements and delivering them to designated places on time and in quantity. Distribution operation is the core content of distribution center operation, so the rationality and efficiency of distribution operation process will affect the normal operation of the whole logistics system.
In the past few days in the distribution center, we can strongly feel that distribution is an accurate logistics activity, which requires a complete logistics information system, modern technical equipment and advanced management concepts, so that distribution activities can reduce operating costs for customers and make the distribution center profitable on the basis of satisfying customers. Multi-frequency distribution service is provided by the distribution center to all customers. In principle, many customers can not set up warehouses or transportation departments, which reduces the investment of circulation facilities and the daily circulation operation expenses. The existence of distribution improves the defects of supply chain. It can be said that a complete distribution system between the upstream and downstream of the supply chain will greatly improve the overall competitiveness of the supply chain.
The distribution operation process is complex, with many links and easy to make mistakes. During the delivery period, I mainly engaged in booking shipping space. I should be very careful in this work. Once I make a mistake, I may cause great losses. It is very necessary to communicate with all departments in time and effectively at work. Distribution operations need the effective cooperation of the whole team to improve work efficiency and reduce the error rate. Moreover, the logistics industry is a service industry. Communicate with customers in time at work, and make it clear that the ultimate goal of the "customer-centered" business philosophy is not only customer satisfaction once, but to improve customer satisfaction through the quality services provided by enterprises. "Customer satisfaction" is no longer the decoration of enterprises, and "customer loyalty" has become an important goal pursued by enterprises. We should clearly know that without customer satisfaction, there will be no customer loyalty, and without customer loyalty, retaining customers will become a dead letter, and "customer-centered" will inevitably be lost. Therefore, "customer satisfaction" is the starting point of the enterprise, and "customer loyalty" is the destination of the enterprise.
Of course, there are still various shortcomings in the distribution center at present. For example, the computer application level in the distribution center is still relatively low. In most cases, it is still limited to daily affairs management and many important decision-making problems in logistics, such as goods distribution scheme, transportation route and inventory control. Still short of staff.
Manual decision-making state adapts to the lag of logistics information system development and gymnastics; The technology and equipment of logistics facilities are relatively old, which is far from the automation and modernization of distribution characterized by electromechanical integration and paperless abroad. The overall logistics technology, such as transportation technology, warehousing technology, distribution processing technology and information processing technology closely related to all links, is also relatively backward. This situation is also a common problem of domestic logistics enterprises, but as a member of China Shipping, I hope that China Shipping will become the leader of domestic logistics enterprises in the future.
The gains and losses of working for more than a month are all lessons I will learn in the future. Diligence is good at diligence, but not good at pleasure. I will continue to learn business knowledge in my future work, constantly exercise my courage and perseverance, improve my ability to solve practical problems, slowly overcome my impatience in the process of work, treat every job with enthusiasm and care, and strive to shape my all-round development.
Year-end summary of distribution department (5)
Time flies. I have been working in the distribution post for nearly one and a half months since I reported to the distribution center of xxxX Logistics Co., Ltd. from XXX, which is a month and a half of my work transformation and a month and a half of my gradual learning and adaptation. From unfamiliar to familiar with the assigned position, and then gradually find the feeling; Proficient in the work content from touching the edges to being able to operate, and finally basically proficient; From strangeness to familiarity to intimacy with colleagues around you. This month and a half let me know about China Shipping, and also let me have a new understanding of the work of the distribution center.
I studied marketing and logistics management in college, but it is not so easy to apply what I have learned, especially after working in the distribution center. Many problems encountered in practical work cannot be completely solved by the knowledge in books.
Distribution operation is a process of sorting goods according to users' requirements and delivering them to designated places on time and in quantity. Distribution operation is the core content of distribution center operation, so the rationality and efficiency of distribution operation process will affect the normal operation of the whole logistics system.
In the past few days in the distribution center, we can strongly feel that distribution is an accurate logistics activity, which requires a complete logistics information system, modern technical equipment and advanced management concepts, so that distribution activities can reduce operating costs for customers and make the distribution center profitable on the basis of satisfying customers. Multi-frequency distribution service is provided by the distribution center to all customers. In principle, many customers can not set up warehouses or transportation departments, which reduces the investment of circulation facilities and the daily circulation operation expenses. The existence of distribution improves the defects of supply chain. It can be said that a complete distribution system between the upstream and downstream of the supply chain will greatly improve the overall competitiveness of the supply chain.
The distribution operation process is complex, with many links and easy to make mistakes. During the delivery period, I mainly engaged in booking shipping space. I should be very careful in this work. Once I make a mistake, I may cause great losses. It is very necessary to communicate with all departments in time and effectively at work. Distribution operations need the effective cooperation of the whole team to improve work efficiency and reduce the error rate. Moreover, the logistics industry is a service industry. Communicate with customers in time at work, and make it clear that the ultimate goal of the "customer-centered" business philosophy is not only customer satisfaction once, but to improve customer satisfaction through the quality services provided by enterprises. "Customer satisfaction" is no longer the decoration of enterprises, and "customer loyalty" has become an important goal pursued by enterprises. We should clearly know that without customer satisfaction, there will be no customer loyalty, and without customer loyalty, retaining customers will become a dead letter, and "customer-centered" will inevitably be lost. Therefore, "customer satisfaction" is the starting point of the enterprise, and "customer loyalty" is the destination of the enterprise.
Of course, there are still various shortcomings in the distribution center at present. For example, the computer application level of distribution center is still relatively low, and in most cases it is limited to daily affairs management. Many important decision-making problems in logistics, such as cargo distribution scheme, optimal transportation path and optimal inventory control, are still in a semi-manual decision-making state, and the development of logistics information system adapted to specific operations lags behind; The technology and equipment of logistics facilities are relatively old, which is far from the automation and modernization of distribution characterized by electromechanical integration and paperless abroad. The overall logistics technology, such as transportation technology, warehousing technology, distribution processing technology and information processing technology closely related to all links, is also relatively backward. This situation is also a common problem of domestic logistics enterprises, but as a member of China Shipping, I hope that China Shipping will become the leader of domestic logistics enterprises in the future.
The gains and losses of working for more than a month are all lessons I will learn in the future. Diligence is good at diligence, but not good at pleasure. I will continue to learn business knowledge in my future work, constantly exercise my courage and perseverance, improve my ability to solve practical problems, slowly overcome my impatience in the process of work, treat every job with enthusiasm and care, and strive to shape my all-round development.