The ground staff of airlines include check-in (international check-in and domestic check-in), security inspection, VIP customer service, deployment, ticket sales, easy boarding and other positions. The post of changing a passenger's air ticket into a boarding pass is called check-in, and the security check includes checking the boarding pass, ID card and security items. The deployment is mainly to command the plane to land and run the parking position of the vehicle.
VIP customer service refers to the service personnel of major airlines located at the airport to serve their members. Easy boarding is a VIP room attendant, who mainly handles all the formalities from ticket purchase to boarding and the corresponding services for VIPs.
Job description: The service of domestic airlines is to check in passengers at the airport counter, check their certificates, weigh their luggage, allocate seats, issue tickets (that is, change boarding passes), guide passengers to clear customs in the waiting room, board the plane and provide broadcast services, remind passengers to board the plane and provide VIP services, or broadcast to find passengers who have not boarded the plane. In addition, the service staff must contact the air kitchen to find meals and find passengers to complain. The ground crew is the front-line staff of airlines facing passengers and needs good service attitude and patience? .
Extended data:
Broadly speaking, it includes all kinds of services provided by airports, airlines and their agents to passengers and shippers, as well as services provided by air traffic control, aviation oil companies and aircraft maintenance enterprises to airlines. In a narrow sense, it mainly refers to various services provided by airlines, airports and other related institutions for passengers.
The general treatment of airport ground handling is the salary of W6. It is a salary of 5,000 yuan (about 4,000 yuan deducted from 3 gold). Plus subsidies to 800 yuan (300 for meals, 300 for car rides and 200 for telephone calls). Two years after the airport service desk, W6.7, that is, the original salary of 5000 plus 500. Everything else is the same. Airport maintenance salary W6. Everything else is the same.
"National Aircrew Career Planning Textbook: Civil Aviation Ground Services" (3rd edition) limits the scope of ground services to all kinds of services provided by airlines, airports and other related enterprises, such as ticketing services, general services, check-in services, luggage services, security inspection services, joint inspection services, guidance services, etc. From the narrow sense of air passenger transport. The basic framework of teaching materials is also developed in this way. Its intention is to arrange the contents of "National Aircrew Career Planning Textbook: Civil Aviation Ground Service (3rd Edition)" as far as possible according to the ground service process that passengers can access.
Baidu encyclopedia-ground service
Baidu encyclopedia-civil aviation ground service