↓↓↓↓↓ Click to get relevant contents of Safety Training Plan ↓↓↓↓
★ Model safety training plan? ★
★ Kindergarten security personnel training plan
★ Annual training plan for property security? ★
★ Model essay on the company's annual work plan?
The security company training plan (1) provides all-round training in military quality, public security management and fire protection knowledge according to the actual situation of the company and the overall business skills and personal qualities of security guards. Improve the comprehensive service quality of security guards in an all-round way to reflect our company's service purpose and shape a good corporate image.
I. Training Time
The training is conducted in the way of crossing practice and theory, and the time schedule is temporarily decided according to the specific situation.
Second, the training place
Choose a spacious place in our company.
Third, the training objectives
1. Improve the comprehensive quality of all security personnel and establish a good social image.
2. Improve the work efficiency and service quality of all security personnel, and provide efficient and thoughtful services for the owners (users).
3. Improve the self-study and self-discipline ability of all security personnel to realize the company's prospects.
Fourth, the training content
(a), safety management system
1, security discipline, responsibility and authority, professional ethics and etiquette regulations
2. Code of Conduct
3, walkie-talkie use rules
4. Responsibilities of each post
(2), fire knowledge
1, fire safety knowledge
2, fire extinguishers and fire extinguishing methods
3, fire alarm program
(3), public security management knowledge
1, property management and public security management requirements
2. Self-defense
3. Handling methods of various security problems
4, security personnel succession management standard operating procedures
5, parking lot management standard operating procedures
V. Military quality
1, personal queue evaluation criteria
Sixth, gfd.
1, employees must keep their clothes clean and tidy, and dress according to regulations.
Don't wear shorts, vests or slippers in the workplace at any time.
4. Employees should trim their beards every day, cover their ears and collars, and don't shave their heads; No strange hairstyle.
5, face and hands must be kept dry and clean.
6. Keep your mouth clean before going to work and don't eat smelly food.
VII. Behavior
1, behave in a generous and decent manner. When talking to people, look directly at them, and don't glance left and right.
2. In case of monitor or visitor, you should get up immediately to meet him. Please ask the visitor to sit down before you can sit down. When visitors leave, they should get up and walk away.
3. The correct standing posture is: the feet are naturally separated vertically, shoulder-width apart (the weight falls on the feet), the shoulders are flat, the head is straight, the eyes are looking straight ahead, the chest is raised and the abdomen is closed.
4. Pay attention to your walking posture. Walk lightly in the corridor and don't run (except in an emergency).
5. Before entering the office of the superior leader or other departments, you should stand outside the door and tap three times, and you can enter only after you get permission; If the door was closed when you came in, you should close it gently when you left.
6. Listen patiently to the inquiries, questions, demands and opinions put forward by customers or visitors, and answer any questions and answers accurately without violating the confidentiality system (if you are not sure about your answers, you should apologize diplomatically, contact relevant personnel to answer them, or leave a written record and reply within a limited time).
Eight, answer the phone
1. All incoming calls must be answered within three rings.
2. Pick up the receiver and say "Hello, _ _ _ (unit)!" The tone is calm.
Try not to use the hands-free key when talking.
4. Make records when necessary and repeat the main points to each other.
Say "goodbye" after the phone call, and don't throw the microphone hard.
Through this training, all security guards (except on duty) are required to attend and be assessed during the training. After the training, the existing security guards will be screened and adjusted according to the actual situation.
Security company training plan (II) (1) Working criteria of the security department:
1. During the duty, you must dress neatly, be generous in appearance, stand and sit in line with the requirements, and don't interfere with your chest.
2. Strictly observe the commuting time, wear the work badge, pass through the employee passage, and punch in for the record at the same time.
3, do unconditionally obey the superior distribution, obey the superior management.
4, strictly abide by the system of succession (the next shift did not take over, are not allowed to leave on duty).
5. Be familiar with the working characteristics, responsibilities and requirements of the Security Department.
6, contact with guests should be very polite, and pay attention to the attitude and tone.
7. When dealing with problems, try to be tolerant and generous and convince others.
8. Don't chat, read books and newspapers, write private letters, listen to headphones, smoke, eat snacks, make personal phone calls and refuse to visit. Important, must be approved by the head of the security department.
9, on duty can only keep working relationship with the guests, not on-the-job soliciting, chatting with guests.
10, when on duty, don't use personal authority to make any private transactions with guests.
1 1. Don't ask the guests for tips or gifts for any reason or in any way while on duty.
12. No sleeping or drinking while on duty.
13, it is forbidden to leave the post at will when on duty. If you need to eat, drink and go to the toilet, you need the foreman's approval and send someone else to replace you.
14. Under special circumstances, it is forbidden to use hotel guest facilities.
15. Be familiar with the location of various alarm devices and fire-fighting equipment in the hotel and master their usage.
16. Once a fire alarm is found, it must be reported according to the prescribed procedures regardless of the size of the program, and effective measures should be taken immediately.
17. Be familiar with the exit passages of hotel departments, including employee passages, guest passages and fire exits.
18. No guest room, warehouse, office, kitchen, waiter's workshop, etc. are allowed without special circumstances. In private.
19. Do not abuse power for personal gain or do anything that will damage the reputation of the hotel.
20, during the period of duty shall not use any means to shield or protect criminals.
(2) Safety leave system:
1. Employees in this department need to take leave for whatever reason, and they must fill in the leave report form, which will take effect after being reviewed and filed step by step.
2. The supervisor and foreman need the manager's approval to ask for leave.
3. The security guard's leave must be approved by the supervisor, but it must be approved by the foreman first. (Leave for more than half a day requires the approval of the department manager).
4. It is forbidden to ask for leave.
5. Those who leave without leave report shall be treated as absenteeism.
6. In principle, leave is not allowed. In case of special circumstances, it shall be approved by the manager.
7. Those who ask for leave, if any, will be treated as absenteeism or automatic resignation (those who ask for leave for more than one day will be treated as absenteeism).
8. If you can't return to the team on time due to special circumstances, you must have a phone call, telegram and proof before you can consider taking a supplementary leave.
(3) The reward and punishment system of the security department:
1, Reward-The department will reward or promote those who have one of the following performances.
1) has made great contributions to the safety management of hotels.
2) Pick up the guest's money and hand it over to the public.
3) Report the personnel who violate the staff rules and regulations of this department.
4) Put forward good suggestions to the department and be adopted.
5) Those who are loyal to their duties and praised by guests or other departments.
6) Those who are brave enough to fight against illegal and criminal acts for the reputation and property of the hotel.
2. Punishment-warning punishment. Those who have one of the following performances for more than three times shall be dismissed.
1) Those who don't pay attention to instruments and don't wear badges when on duty, and have been pointed out for many times that there is no obvious improvement.
2) Disobeying work assignment and superior command.
3) Often arriving late and leaving early without punching in for the record.
4) Those who leave without special circumstances (official needs).
5) Sleeper on duty.
6) Those who abuse their powers while on duty and abuse power for personal gain.
7) Those who smoke, eat snacks, chat, listen to headphones and refuse to listen to advice on duty.
8) Entering guest rooms, warehouses, waiter's workshops, offices and kitchens without special circumstances (official needs).
9) Those who do not abide by the dormitory management system.
10) The staff on duty entered the hotel without authorization.
1 1) people who are timid and make mistakes at work.
12) insensitive to work, dereliction of duty, leading to work mistakes.
13) people who cheat their superiors at work.
3. Punishment-dismissal. Anyone who has one of the following performances will be dismissed immediately.
1) Those who have been absent from work for more than two days without taking time off.
2) People who fight with guests and hotel employees for whatever reason.
3) Ask for or hide tips.
4) Those who use their authority to conduct illegal transactions with guests.
5) Theft of hotel articles and guests' money, and theft of hotel and employees' finances by hotel employees who are responsible for or involved in this matter.
6) pimp.
7) Those who disobey the superior management and abuse the superior for personal gain.
8) Serious work mistakes, resulting in hotel losses.
9) Those who fail to take care of security equipment, fire-fighting facilities and office facilities, causing serious losses, shall be dismissed immediately in addition to compensation according to the price.
(4) The Security Department supervises the staff's punching system:
1. The security will be stationed at the punching place 24 hours a day. If he leaves temporarily, he must get the approval of the foreman and send someone to replace him.
2. When employees punch in, the security guard should carefully check the work card. Those who have no work permit or do not conform to the work permit will not punch in. If necessary, they will take back the work card and give it to the duty manager. It is not allowed to punch in for others.
3, check the operation of the punch card machine, found that the problem immediately report.
4, the real implementation of the goods in and out of the warehouse inspection system, check whether there is any violation, and issue a release form when necessary.
5. Seriously implement the system of receiving, visiting, verifying and registering.
6. Strictly control resigned employees and dismissed employees to enter the hotel to prevent hotel employees from leaving the hotel in uniform.
7. Foreign construction personnel should visit and register every day. If any foreign construction personnel are found not to leave the hotel outside the specified construction time, they should immediately report to the shift foreman.
(five) the security department equipment use system:
1, daily walkie-talkies, police equipment, keys, raincoats, coats, etc. shall be counted by the foremen of both parties during the shift change, and the receipt records shall be made.
2. Temporary items, such as coats, rain boots, raincoats, flashlights and emergency lights. , should be handed over and registered. When returning, the recipient should sign and check whether there is any damage or loss, otherwise compensation will be made according to the hotel regulations.
3. The machine is only brought when the money is pledged, and is generally kept by the monitoring room. Only the foreman and supervisor can use it.
4. The key to the spare parts counter of the security department is generally placed in the competent office, and the security guard is placed in the foreman's office during the night shift.
5. The spare parts counter of the security department shall be counted once a month, and the monitor and supervisor shall check and record the usage.
& gt& gt& gt Next page, more exciting Baoan Company Training Plan var _ HMT = _ HMT || []; (function(){ var hm = document . createelement(" script ")； hm.src = "/hm.js？ fff 14745 ACA 9358 ff 875 ff 9 ACA 1296 B3 "； var s = document . getelementsbytagname(" script ")[0]； s.parentNode.insertBefore(hm，s)； })();