Current location - Education and Training Encyclopedia - Education and training - Eight skills of sales and customer communication
Eight skills of sales and customer communication
Eight tips on how to negotiate and communicate with customers in sales.

1. Smile at every customer: reach out and don't smile. Maybe you disturb customers when you visit them, but as long as you smile at them, you won't care too much.

2. Spelling details is king: In today's society, no matter what industry you are in, prices are very transparent, and customers' requirements for quality are getting higher and higher, so we are spelling details at this time.

3.PMP: PMP flattery. Everybody loves this. If you want to ask me why, I can only tell you and feel for myself.

Never expose other people's scars: even in a good relationship, don't expose other people's scars. Maybe you have a good relationship with him, but your relationship has changed because you keep exposing other people's scars.

5. Remember the mantra and swearing: This habit is very bad, because people who know you may not care too much, but what about people who don't know you? Especially our customers, don't know us at all. If you swear, customers will definitely kick people out.

6. Be brave enough to admit any mistakes: everyone makes mistakes. As long as we use them to admit and take responsibility, there will be no big problems and customers will forgive you. But if you are found by customers and don't tell them, even the smallest thing will become a big thing.

7. Don't visit customers with emotions: You can actually tell whether people have emotions at a glance, and when you are in a bad mood, you will also bring this bad mood to customers, so be sure to adjust your status before visiting.

8. Don't take yourself seriously: You may think that you are very important in the company, but in fact your company is still running stably without you, including your customers and your friends, so don't take yourself seriously.