Technical support engineers need to collect product information and user feedback, give them back to the company in time, and assist in sorting out and compiling relevant data of the company. The following are the main responsibilities of the technical support engineer position I have carefully arranged for you.

Main responsibilities of technical support engineer post 1

Responsibilities:

1. Seriously complete the clinical tasks such as animal experiment, clinical experiment and surgical follow-up arranged by the company;

2. Responsible for the collation and analysis of experimental and surgical data;

3. Provide product-related technical services according to customer needs;

4. Responsible for answering technical questions related to the company's products and collecting customer needs;

5. Test the equipment in the customer's office and make necessary repairs, maintenance or upgrades as needed;

6. Be responsible for the technical document preparation and technical training of the company's products and services;

7. Be responsible for providing technical training, technical help and advice to sales staff and customers.

Requirements:

1, identify with the company's values and adapt to the company's management style;

2, work actively, serious and responsible;

3. Have good teamwork ability;

4. Strong autonomous learning ability;

5. Strong expression skills, and can correctly guide customers to use the company's equipment;

6. Strong hands-on ability, skilled application of products and simple maintenance of products;

7. adapt to business trips;

8. College degree or above, major in electronics, mechanical design, clinical medicine, nursing and other related fields;

9. Love technical support and be willing to learn new technologies.

Main responsibilities of technical support engineer post 2

Responsibilities:

1, responsible for tracking the project implementation progress, collecting relevant statistical data and updating the project schedule;

2. Responsible for remote support and simple technical problems during and after the project implementation;

3. Responsible for the communication and coordination of relevant departments within the company;

4, responsible for communication and coordination with customers, timely understanding of customer needs and opinions, evaluation of implementation and after-sales effect, to ensure customer satisfaction;

Job requirements:

1, college degree or above, major in computer, electronic information, automation and other related fields;

2. More than one year of technical support work experience, with certain basic knowledge of software and hardware, computer hardware knowledge and network related technologies;

3. Familiar with common office software such as Office and Excel;

4. Be good at expression, articulate and have strong communication and coordination skills;

Main responsibilities of technical support engineer post 3

Responsibilities:

1. Be able to implement and deliver products independently;

2. Be able to proactively put forward the possible problems of customers, rationally analyze and seek solutions, and reach an understanding with customers;

3. Assist the person in charge to complete cross-departmental tasks or problem solving and provide suggestions;

4. Participate in the preparation of customized development requirements documents.

Requirements:

1, bachelor degree or above, major in finance, financial management, human resource management or computer is preferred;

2. Engaged in ERP project implementation for more than 2 years or have more than 2 years working experience in ERP application field;

3. Strong learning and communication skills, good oral and written expression skills;

4. Good service consciousness and cooperative spirit, proactive and conscientious;

5. Experience in implementing Kingdee EAS, K/3 and HR products is preferred;

Main responsibilities of post 4 of technical support engineer

accountability

1, responsible for server installation and debugging;

2. Responsible for handling customer feedback information, maintaining customer relationships and improving customer satisfaction;

3. Responsible for the creation and optimization of server products and cloud computing virtualization knowledge;

4. Responsible for the installation and deployment of servers and related operating systems;

5. Complete other work arranged by the superior supervisor.

qualified

1, college degree or above, major in e-commerce, computer or related;

2. Good communication and expression skills, the ability to analyze problems independently and solve problems by hands;

3. Have a good sense of customer service and teamwork spirit, and be able to work under certain pressure;

4. Master database knowledge and be familiar with the basic knowledge of network and operating system;

Main responsibilities of technical support engineer post 5

accountability

1, responsible for daily maintenance, fault analysis, troubleshooting, technical support, account establishment, etc. Office computer hardware, operating system, office software and printer;

2. Responsible for daily telephone maintenance, fault analysis, troubleshooting and technical support;

3. Responsible for the daily maintenance, fault analysis, troubleshooting, technical support, performance monitoring and analysis of all network equipment of the company;

4. Other work arranged by the leaders.

job requirement

1, bachelor degree or above, majoring in computer and network, aged 24-32;

2. Have 3 years or above relevant working experience;

3. Familiar with the configuration of H3C routers and switches;

4. Familiar with online behavior management, firewall and other configurations;