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Kim divides the etiquette into several rules.
First, the platinum rule of interpersonal communication

(A) interpersonal communication to be successful

You must do it.

What does your partner need?

What should we satisfy each other under legal conditions?

(2) Communication should be centered on the other party.

Second, the 3A rule of business etiquette.

1.accept accept each other.

2. Appreciate and value each other

Step 3 admire and praise each other