(1) manpower scale. Anhui province has a population of 65 million, and Hefei has a total population of more than 3 million, which has the human foundation for large-scale development of call centers. At present, the theoretical population limit scale can build about 65438+ 10,000 call centers.
(2) Labor cost. Hefei is rich in human resources and relatively low in cost, which embodies the core competitiveness of Hefei's call center service outsourcing industry.
(3) the foundation of education. Hefei has 59 universities represented by China University of Science and Technology, which can provide abundant human resources for the sustained and rapid development of the call center service outsourcing industry, form a certain scale of employees, and create a mutually supplying and relatively stable industrial atmosphere. On the other hand, Hefei's scientific and technological talent resources are in the forefront of similar cities in China, with more than 200 scientific research institutions, including Hefei Institute of Materials of Chinese Academy of Sciences and Hefei National Synchrotron Radiation Laboratory, and more than 230,000 professional technicians, which can meet the demand of call center service outsourcing enterprises for scientific and technological talents. At the same time, Hefei has also established professional training institutions such as training bases with world-famous companies * * * to cultivate service outsourcing talents, which can meet the strong demand of call center service outsourcing enterprises for talents to a great extent and continuously improve the competitiveness of Hefei's call center service outsourcing industry. Superior geographical environment
Hefei has excellent climatic conditions, convenient transportation and moderate housing prices, which is very suitable for call center personnel to live and work.
Good social environment
The outsourcing of call center services requires high convenience for the exchange of information, funds and personnel at home and abroad, as well as the channels for the flow of international personnel and air traffic conditions. Through the "three major advances", Hefei's urban infrastructure has been continuously improved, transportation has become more convenient, and the overall investment environment has been continuously optimized. At the same time, Hefei has a stable social order and is rated as "the safest city in China". The stable development of political society and good investment and financing environment have created favorable conditions for Hefei to develop call center service outsourcing and promote economic optimization and upgrading. Advantages of network technology:
The professional team of "Call Center Capital of China" has built a nationwide network, including more than ten cities such as Changchun, Harbin, Chifeng, Shijiazhuang, Langfang, Jinan, Qingdao, Weifang, Zibo, Huaihua, Jishou, Loudi, Weinan, Mianyang, Guangzhou, Zhuhai and Huizhou, initially covering three northeastern provinces, Inner Mongolia, Shandong, Hebei, Hunan and Huizhou.
Advantages of technology platform:
The basic platform of Hefei Call Center includes a set of the largest call center technology platform in China. The first batch of construction scale is 1 10,000, with an investment of 30 million yuan. From Guangzhou to Shandong to Harbin, the existing call center platform of "Call Center Capital of China" has been put into use by telecom operators in more than ten provinces and cities in China, and has been widely used in various industries. Hefei Municipal Government will also invest 45 million yuan to build a call center communication network platform covering 30 provinces in China.
Advantages of industrial processes:
The professional operation team of "Call Center Capital of China" has a call center operation management team with nearly ten years' experience, which has created a channel for integrating with schools to train call center talents, and provided complete solutions for 400 and 95 call centers for settled enterprises. During the operation of the call center in the past ten years, a complete process has been formed from talent training to the construction, operation and management of the call center.
Advantages of operating experience:
Beijing Enyuan Information Technology Co., Ltd. is a call center demonstration enterprise introduced by "Call Center Capital of China", a major operator in the field of call center information service, and one of the largest operators in voice search at present. The Blackstone project was successfully operated, and a model of call center+ground service team was established in Shandong. Its business model can be copied to any city in China, and there are more than 5,000 suppliers of special products in China. It is the only one-stop service unit in China that provides voice search, business travel, media shopping and merchant coupons. Existing business models can be copied quickly. Financing service
In addition to preferential policies and incentives, Hefei Municipal Government actively promotes the innovation of financial products and services, improves the investment mechanism in the field of call centers in the form of investment alliances, and provides various services for the financing of call center enterprises. At the same time, the government also actively helps high-growth call center enterprises with independent intellectual property rights to carry out all-round financing, actively promotes call center enterprises and investment and financing companies to jointly implement the "listing cultivation plan for call center enterprises", and strives to build a Hefei board for listing call center enterprises, helping call center enterprises with listing potential to successfully list in new york, London, Tokyo, Hong Kong, Singapore and other places and enterprise boards.
public services
In order to better provide supporting services for enterprises in "Call Center Capital of China", Hefei High-tech Zone Management Committee adopted and started the construction of public services and comprehensive supporting areas in "Call Center Capital of China".
The public service and comprehensive supporting area is 654.38+10,000 square meters, of which:
(1) A house that can accommodate 800 to 65438+ 10,000 people.
(2) A restaurant that can serve 40,000 to 50,000 people.
(3) Shopping malls, supermarkets, vegetable markets and other comprehensive service areas that can provide shopping for 654.38 million people.
(4) A hotel with 5000 beds.
(5) Fitness and entertainment places.