Before joining Unicom, you should receive 1 to 3 weeks of pre-job training. The main training content is familiar with sales skills, business knowledge, business operation norms, service etiquette, emergency treatment, etc. Learning is simple and easy, and the pass rate of each batch is stable at 90%.

Unicom has a complete customer service training system. Students need to pass professional business training, practice and various assessments before they can take up their posts and answer questions for more users.

The purpose of the training is to enable the customer service representatives of Guangzhou Unicom to master the service concept of the call center, standardized customer service skills, telephone incoming/outgoing skills and complaint handling skills, and basic skills of cross-selling and telemarketing, so as to realize the beneficial contribution of the customer service center to Guangzhou Unicom.

Unicom's customer service business is all outsourced to some information and communication service companies, and this information and communication service company has two channels to recruit people, one is outsourcing, and the other is self-recruitment. Individuals are not advised to enter through outsourcing companies because the benefits are much less. The promotion direction is divided into horizontal and vertical. Horizontal means that if you are very familiar with your business, you can consider being a trainer or a quality inspector. Vertically, you can be a second-line (returning to users, but not sales), a monitor, a senior monitor or even a manager.