1. Types of address forms: professional address, relative address, personal address, title address, name address and general address.

2. The meaning of greeting etiquette: the intention of greeting others is expressed through behavior. The operation essentials of greeting etiquette: nodding ceremony is suitable for general occasions; Keep your eyes on each other and move with each other's movements: raise your hand with your right hand; Gong Ju ceremony is usually performed once, while gifts are performed three times.

Thinking: the frequency and environment of common names.

The etiquette introduced in the third section

1. Contents and requirements of self-introduction: The contents generally include name, native place, occupation, work unit, etc. The language is required to be accurate and clear, the tone is humble and lively, and the body language is appropriate.

2. Etiquette to introduce to others: language-"Please allow me …" in formal occasions; Body language-gestures-fingers together, palms up, pointing between the waist and shoulders; Order-introduce the low status to the high status.

The fourth quarter banquet etiquette

1. Banquet form: Banquet-state banquet, formal banquet, family banquet, informal banquet; Reception-buffet, cocktail party, tea party, working meal. The difference between banquet and reception in holding time, seating arrangement and dining.

2. Organization etiquette of the banquet: according to the purpose of the banquet, determine the specifications and types, select the time and place, arrange the seats, arrange the dining table, determine the banquet scope, order and invitation.

3. Arrangement principle of seats and tables: respect the right, and the nearest one is the highest.

4. The host's etiquette and the guest's etiquette in the banquet: the host's etiquette-welcoming guests before the banquet, toasting in the banquet, offering dishes, receiving temporary visitors, pouring wine and seeing them off; Guest etiquette-invitation, dinner, seating, dining.

5, the use of western napkins, tableware: napkins-open to fold flat on the legs, temporarily leave the seat on the back of the chair, do not eat on the table, put the seat on the left side of the table; Tableware-take it from the outside to the inside, talk to people, put down the knife and fork and put it as "eight", or put it as "1 1" if you don't eat it. 6. Foreign eating habits: American-style light, do not eat strange things; England-like to drink tea, three meals are unsuccessful, and drink some wine first when eating; France-western food is the most exquisite, the food is raw, and dinner is the most important.

Thinking about the problem:

1. How to arrange the seats for Chinese food and western food?

2. What should I do if I have an accident while eating?

Section 5 Social Etiquette

1. Basic procedures for hospitality: preparation, greeting, greeting, hospitality and seeing off guests.

2. Etiquette before and after the visit and appointment, knock on the door and take a seat, and accept the host's hospitality: the appointment time should avoid the other party's meal break, and the tone should be negotiable. Generally speaking, the purpose of the visit should be informed to the other party. Knock on the door with rhythm, report yourself in time, greet each other after opening the door, and take the initiative to say hello if there are guests present after entering the room. When accepting tea, you should get up, take it with your hand and thank you.

3, green tea brewing: washing cups → placing tea → making tea → transporting tea → brewing (three nods) → sending tea → tasting tea (smelling, watching and drinking).

Oolong tea brewing: set the plate → wash the pot → set the tea → wash the tea → brew (hang the pot high) → pour the pot → wash the cup → divide the tea → send the tea → taste the tea.

4. The Book of Tea: written by Lu Yu, with more than 7,000 words, discusses ten aspects related to tea, and is the first encyclopedia about tea in the world.

Question: What are the popular tips?

Section 6 Gift Etiquette

1. Time and occasion for giving gifts: holidays, weddings, funerals, farewell, thanks for help, etc.

2, the choice of gifts, taboos and taboos of gifts: pay attention to truth, which varies from person to person.

3. Flower sending etiquette: The custom in China generally avoids sending a single yellow or white bouquet; It is not suitable to send 13 branches in the west; The Japanese don't send 9 sticks; Commonly used flower language.

The seventh party, the art party

1, dance organization requirements: the total number of men and women is roughly equal, the venue should be spacious, the ground should be flat, and the lighting should be soft.

2. the etiquette of inviting people to dance and refusing to dance: observe whether the other party has a partner before the invitation, and smile when inviting. If it's an invitation from a lady, generally don't refuse. If a person is alone and away from the crowd, others should not disturb him. When refusing, be tactful and explain the reasons; It has been rejected for the first time and should not be rejected again; Two people invited at the same time will generally refuse; When you refuse an invitation, you shouldn't dance with others until a song is finished.

3. Seating arrangement and special attendance and exit at the cultural evening: seven or eight rows of cultural programs and 15 and 16 rows of movies; The order of attendance is from ordinary people to distinguished guests; The order of exit is from VIP to ordinary employees.

Thinking: How to Shape the Images of "Gentleman" and "Lady"

Section 8 Going out Etiquette

1, the rule of walking on the road: two people walk together and respect the right side; In a threesome, the honorable person is in the middle.

2. "Lu Yu has an appointment" acquaintance etiquette: take the initiative to say hello, attack by innuendo, and introduce correctly.

3. Ride etiquette: control body sound, give priority to ladies, and pay attention to standing and sitting posture.

4. Flight etiquette: Pay attention to the time, arrive early, observe the regulations and cooperate consciously.

5, the etiquette of listening to the concert: pay attention to dress, don't be late, applaud in time, advance and retreat in an orderly manner.

Section 9 Language Etiquette

1. Etiquette for answering the phone: Choose the right time to make a phone call, keep the content simple and clear, and maintain the phone image. When answering the phone, you should be prepared before calling. Hold the pipe in your left hand and record it in your right hand. Listen carefully and have a civilized language.

2. Communication space distance: intimate distance, personal distance, social distance and public distance.

3. Topic selection: we should consider national habits, cultural background and the quality of the listener.

4. Conversation skills: emotional, suitable for context, simple and decent, humorous, euphemistic and vague.

5. Body language in conversation: silent language, first language, eye contact language and smiling language.