Generally speaking, the concept of entropy is not rigorous for organizations, because entropy originally expressed the number of micro-states. In this sense, if there are more states, the system will be chaotic and the certainty will be low. As for the organization, it is easier to manage. Teacher Jin Guantao once suggested replacing the inaccurate term "entropy" with the quantity of "unorganized power" on the issue of social chaos. It is defined as "a society can disintegrate old organizations, but it cannot form new ones on its own."
For the problem of organizational chaos, it seems that the huge unorganized power means that the individuals in the system are difficult to be controlled by managers and the efficiency is reduced. If it is to be changed, it seems necessary to introduce new management methods or replace inefficient individuals in the system. This paragraph is purely my own speculation ... If you want to know more, you can search the related papers and works of Mr. Jin Guantao.