The nurse-patient relationship is a working, professional and mutually helpful interpersonal relationship between nurses and patients in the nursing process. The purpose of nursing work is to help patients maintain health, restore health and minimize pain. Therefore, a good nurse-patient relationship must first establish mutual trust and respect. Take patients as the center and try to meet their reasonable needs. Facing the increasingly tense doctor-patient relationship, how to coordinate the nurse-patient relationship in nursing work and reduce friction and disputes has become an important topic for nursing workers. Only by constantly standardizing nursing behavior, strengthening nurse-patient communication and providing nursing services that meet the needs of social progress and patients can nurses be conducive to the construction of nurse-patient harmony. Want to know more about education, Baidu looks at Yingsheng.

1 analysis of nurse-patient relationship

1. 1 nursing

1. 1. 1 Nurses' communication ability is far from meeting patients' communication requirements, and quite a few nurses lack communication concepts, knowledge and skills. The specific manifestations are: (1) the language is not standardized: it is too simple and blunt, resulting in a tense relationship between nurses and patients. (2) Poor communication methods and skills: self-centered, regardless of the patient's thoughts; Use didactic language to make subjective judgments; Changing the topic at will in conversation makes patients unable to express their feelings and information, makes patients and their families unhappy and hinders the establishment of a good nurse-patient relationship. (3) In busy working conditions, communication information is sent out in large quantities and at high speed, eager for success; Ineffective and ignores the patient's feelings.

1. 1.2 The implementation of the check-up system is not strict, and the wrong treatment is implemented, which makes patients distrust nurses and even brings adverse effects to hospitals.

1. 1.3 The consciousness of patient-centered service is not strong, and the service is not active. Nurses show indifference or disapproval to patients' lives, ignore or be impatient with patients' demands, and even accuse patients or their families, which leads to the tension between nurses and patients.

1. 1.4 Inadequate provisions on disease-related knowledge education and hospitalization for patients have led to disputes between nurses and patients, resulting in tension between nurses and patients.

1.2 patient characteristics

1.2. 1 Lack of due medical ethics and unreasonable demands.

1.2.2 The patient's prognosis is not good, and the potential risk of his own disease is passed on to the medical staff, which leads to nurse-patient disputes.

1.2.3 patients don't understand and cooperate with nurses in performing their nursing duties, which leads to the tension between nurses and patients.

1.2.4 patients and their families don't respect objective facts, don't abide by hospital rules and regulations, and overemphasize their own interests. ?

2 countermeasures

Providing diversified nursing services in line with social progress and patients' needs is the premise of establishing a new good nurse-patient relationship and the key to the smooth development of systematic holistic nursing in the future.

2. 1 Nursing workers should establish noble professional ethics and cultivate good medical ethics. Establish a "patient-centered" service consciousness, adhere to the working principles and scientific working attitude.

2.2 Nursing workers should exercise excellent nursing operation techniques, implement various treatment and nursing measures in a timely, accurate and skilled manner, so as to relieve patients' pain and avoid aggravating patients' pain or delaying the treatment opportunity due to operational errors or inexperience, which may lead to nurse-patient disputes.

2.3 Nursing workers should strengthen nurse-patient communication and establish a good nurse-patient relationship.

2.3. 1 Use the language correctly and master the pronunciation and intonation. Language should be clear, elegant and popular. Don't use too many technical terms or dialects. The intonation should be steady and soft, and the speech speed should be steady but not too fast, which truly reflects the concern for patients and avoids the feeling of being unacceptable or negative, negligent and not paying attention. Language can cure or cause diseases.

2.3.3 Be good at listening and inducing patients to talk. In the process of listening, nurses should fully show their concern for patients, don't look around casually, don't interrupt patients' conversation casually, and let patients open their hearts and show their inner world.

2.4 Nursing staff have dignified appearance and steady behavior. Serious appearance and generous manners can often have a good effect and become the beginning of good communication.

2.5 Be serious and responsible for the work, and strictly implement various medical systems. A serious and responsible working attitude is a good foundation for patients to gain recognition, appreciation and trust.

2.6 Respect the privacy of patients. Nurses should have good professional ethics and keep patients' privacy. If there are no special circumstances, they must ask the patient's consent before telling others.

2.7 Give patients detailed and patient education about diseases and relevant regulations of the hospital. Make patients know their own diseases, actively cooperate with treatment and nursing, improve nurse-patient communication, and provide good protection for patients' rehabilitation.

2.8 Nursing staff should learn to empathize. Always stand from the patient's point of view, think about the patient's urgency, think about the patient's thoughts, solve the patient's practical problems, and infiltrate humanistic care into all aspects of nursing service. Really put "patient-centered" into practice and meet the all-round needs of patients.