Importance of Emotional Management in Catering Management

Abstract: Emotional management means that managers use sincere emotions to enhance the emotional connection and ideological communication between managers and employees and meet the psychological needs of employees.

Management methods to form a harmonious working atmosphere. Emotional management can best reflect the affinity of cultural management, and its core is to stimulate the enthusiasm of employees and eliminate them.

There is a common phenomenon in the modern catering industry, that is, the mobility of grassroots service personnel is large. What is the reason? Lack of emotional management is the reason.

One of the important reasons.

[Keywords:] emotional affinity communication I. Definition of emotional management

The so-called emotional management means that managers strengthen managers and employees with sincere feelings.

The emotional connection and exchange of ideas between workers meet the psychological needs of employees and form harmony.

Management methods of harmonious working atmosphere. Create high performance and high loyalty.

Enterprise managers should not only have scientific business philosophy and rational way of thinking,

More attention should be paid to the application of "emotional management".

Second, the importance of emotional management in catering management

At present, the frequency of customer loss in catering and other service industries is extremely high, which requires

A perfect system to support the operation of the service system also needs a group of people who are familiar with the business.