2. Values: People who pay attention to enjoying the work process have higher job satisfaction than those who pay attention to work return.
3. Work situation: In the eyes of workers, whether the work itself is interesting or not, the meaning of politeness will also affect job satisfaction; Relationships with colleagues and superiors will also affect job satisfaction.
4. Social influence: colleagues, family and culture will also affect job satisfaction. For example, a child from a wealthy family will not be satisfied with a job with a monthly salary of several hundred yuan.
Question 2: Why does employee satisfaction affect service quality? Hello, Tianjin Yinxing Finance will answer your questions:
There is an inseparable relationship between employee satisfaction and service quality. If these relationships are not handled well, it may lead to the loss of enterprise interests.
Let's talk about the factors that affect employee satisfaction and the impact on service quality:
1. Wage system, reward and punishment system and welfare system.
The survey found that if employees' salary, benefits and reward and punishment system are within a reasonable range, then employees' satisfaction will be higher and their work enthusiasm will naturally rise. Assuming that the salary is very low, the reward and punishment system is unfair to employees, and there is no welfare, it will cause employees' dissatisfaction, and employees' dissatisfaction will definitely not be a good customer.
2. Working environment
Some enterprises provide clean and relaxed working environment for employees, so that employees' satisfaction will be higher and their work will be happier. However, in an enterprise like a factory, employees are dissatisfied with their own environment because of the harsh surrounding environment, so the working process is naturally depressed, which will affect the level and attitude of service.
3. Work function
This includes whether the work content is interesting and whether the workload is reasonable. Some jobs are simple and boring, and the workload is heavy, which is easy to cause strong dissatisfaction among employees. They will feel exploited and oppressed, and their interests will not be guaranteed. Once this idea comes into being, the service attitude will be bad, which will naturally affect the service quality. If the enterprise reasonably distributes the workload and work content, so that employees feel less pressure, the service quality will definitely be better.
4. The enterprise's respect for employees
Some employees with low satisfaction with the enterprise think that the enterprise only regards them as labor tools, not family members, and lacks respect. Such enterprises should pay attention to it. In order for employees to provide the best service to customers, first of all, enterprises must respect employees, treat employees as family members, and always put their interests first. In this way, employees will feel valued and have a sense of belonging, so that enterprises can realize their self-worth and provide quality services to customers from the heart.
Employee satisfaction will have a direct impact on the quality of service, because employees are the first to provide services to customers, and they also communicate face to face with customers. Therefore, enterprises should understand employee satisfaction and constantly improve employee satisfaction index. So as to achieve the goal of providing the best service for employees.
Question 3: Why does employee satisfaction affect service quality? Hello, Tianjin Yinxing Finance will answer your questions:
There is an inseparable relationship between employee satisfaction and service quality. If these relationships are not handled well, it may lead to the loss of enterprise interests.
Let's talk about the factors that affect employee satisfaction and the impact on service quality:
1. Wage system, reward and punishment system and welfare system.
The survey found that if employees' salary, benefits and reward and punishment system are within a reasonable range, then employees' satisfaction will be higher and their work enthusiasm will naturally rise. Assuming that the salary is very low, the reward and punishment system is unfair to employees, and there is no welfare, it will cause employees' dissatisfaction, and employees' dissatisfaction will definitely not be a good customer.
2. Working environment
Some enterprises provide clean and relaxed working environment for employees, so that employees' satisfaction will be higher and their work will be happier. However, in an enterprise like a factory, employees are dissatisfied with their own environment because of the harsh surrounding environment, so the working process is naturally depressed, which will affect the level and attitude of service.
3. Work function
This includes whether the work content is interesting and whether the workload is reasonable. Some jobs are simple and boring, and the workload is heavy, which is easy to cause strong dissatisfaction among employees. They will feel exploited and oppressed, and their interests will not be guaranteed. Once this idea comes into being, the service attitude will be bad, which will naturally affect the service quality. If the enterprise reasonably distributes the workload and work content, so that employees feel less pressure, the service quality will definitely be better.
4. The enterprise's respect for employees
Some employees with low satisfaction with the enterprise think that the enterprise only regards them as labor tools, not family members, and lacks respect. Such enterprises should pay attention to it. In order for employees to provide the best service to customers, first of all, enterprises must respect employees, treat employees as family members, and always put their interests first. In this way, employees will feel valued and have a sense of belonging, so that enterprises can realize their self-worth and provide quality services to customers from the heart.
Employee satisfaction will have a direct impact on the quality of service, because employees are the first to provide services to customers, and they also communicate face to face with customers. Therefore, enterprises should understand employee satisfaction and constantly improve employee satisfaction index. So as to achieve the goal of providing the best service for employees.
Question 4: What are the main factors that cause low employee satisfaction? 1. personality: extroverted personality has higher job satisfaction than introverted personality.
2. Values: People who pay attention to enjoying the work process have higher job satisfaction than those who pay attention to work return.
3. Work situation: In the eyes of workers, whether the work itself is interesting or meaningful will also affect job satisfaction; Relationships with colleagues and superiors will also affect job satisfaction.
4. Social influence: colleagues, family and culture will also affect job satisfaction. For example, a child from a wealthy family will not be satisfied with a job with a monthly salary of several hundred yuan.
Question 5: Is the significance of improving employee satisfaction the same as that of research? Pan Chengde, Consultant: Li Cong, President of the American Ocean Industrial Company, once put forward a "golden rule": Take care of your customers and your employees, and the market will take care of you more.
"Customer" is the external customer of the enterprise, and "employee" is the internal customer of the enterprise. Only by giving consideration to both internal and external factors can an enterprise achieve ultimate success. Employees are enterprises.
Question 6: From the perspective of organizational behavior, what factors affect job satisfaction? What kind of employee satisfaction reflects employees' evaluation attitude towards various factors in their work? According to the research of authoritative organizations, for every 3 percentage points increase in employee satisfaction, the customer satisfaction of enterprises will increase by 5 percentage points; For companies with 80% employee satisfaction, the average profit rate growth is about 20% higher than that of other companies in the same industry. So, what are the factors that affect employee satisfaction? The following is mainly analyzed from five aspects:
1, working environment. These include:
(1) Workspace quality: satisfaction with the material conditions of the workplace and the regional environment where the enterprise is located;
(2) Work and rest system: reasonable commuting time and overtime system.
(3) Completeness of working equipment: whether the necessary conditions, equipment and other resources are complete and sufficient;
(4) Satisfaction with welfare benefits: satisfaction with wages, benefits, medical care and insurance, and holidays.
2. Working group. These include:
(1) Cooperation and harmony: the trust, support and guidance of superiors, the mutual understanding and consideration of colleagues, and the understanding of subordinates and the completion of tasks are respected;
(2) Information disclosure: information channels are smooth, and information dissemination is accurate and efficient.
3. Work content. These include:
(1) Interest relevance: Work content is consistent with personality and interests, and consistent with each other.
The goal of a person's career development is whether he can give full play to his personal ability and get happiness from his work;
(2) Work intensity: The requirements and tolerance for work intensity vary from person to person. On the one hand, whether it can meet the needs of personal work, on the other hand, whether it exceeds the load that individuals can bear.
4. Corporate background. These include:
(1) enterprise understanding: the degree of understanding and recognition of the history, corporate culture and strategic policy of the enterprise;
(2) Organizational participation: opinions and suggestions are taken seriously, and decisions are made. Enterprise development and personal development are unified, with a sense of accomplishment and belonging.
(3) Enterprise prospect: I am optimistic about the development prospect of the enterprise and full of confidence.
5. Personal thoughts. Here, it mainly refers to personal ideas that are easy to cause unreasonable dissatisfaction among employees. These include:
(1) Idealism and Perfectionism: It is easy to go to extremes in all aspects of the enterprise's ideal expectations and perfectionism, and once it encounters difficulties, it becomes cynical and produces unreasonable dissatisfaction;
(2) Negative mentality: blaming the problems in interpersonal relationships and the difficulties and setbacks in work on objective reasons or others (external attribution), leading to communication difficulties, disharmony in interpersonal relationships and unreasonable dissatisfaction;
(3) narrowness: paying too much attention to personal interests, once it conflicts with personal interests, it is easy to produce dissatisfaction; Still short-sighted and self-righteous.
Question 7: What are the main factors affecting job satisfaction? 1. Personality: extroverted personality has higher job satisfaction than introverted personality. 2. Values: People who pay attention to enjoying the work process have higher job satisfaction than those who pay attention to work return. 3. Work situation: In the eyes of workers, whether the work itself is interesting or meaningful will also affect job satisfaction; Relationships with colleagues and superiors will also affect job satisfaction. 4. Social influence: colleagues, family and culture will also affect job satisfaction. For example, a child from a wealthy family will not be satisfied with a job with a monthly salary of several hundred yuan.
Question 8: Find out the influence of salary level on employee satisfaction. Five points. I suggest you know about Zuckerberg's two-factor incentive theory.
Salary level has a certain influence on employee satisfaction within a certain range, but it belongs to medical care.
To a certain extent, employee satisfaction often comes from incentives such as respect and self-accomplishment.
Question 9: How much does employee satisfaction affect the catering industry? First, think carefully. Writing an outline of a thesis is a "systematic project". Before you formally start writing, you should think about the article comprehensively and check whether all the preparatory work is fully prepared. First of all, we must clarify the theme. The theme is the commander-in-chief of the article, so you must think very clearly before writing. Liu Xizai, a Qing Dynasty man, said, "Every article can be summarized in one sentence. It's a thousand words when it's expanded, and a word when it's reserved. The so-called master is also. " The author should think about whether the theme of his article can be summarized in one sentence. If the subject is unknown, you should never start writing. Second, it is clear thinking. Train of thought is the thread and track of people's thinking progress, and it is the internal foundation of structure. Before you start writing, you should think clearly about how to ask questions, how to analyze problems, how to solve problems and what materials to use. Third, establish a model. The so-called "pattern" is the framework, outline and outline of the full text. Think well before you start writing, such as how many parts the full text is divided into, what levels it has, what to say first, what to say later, where to be detailed and where to omit it, and have a general idea from beginning to end. Fourth, prepare the required materials and find all kinds of facts, data, quotations, etc. Keep it at hand, so as not to look for it when you use it and interrupt your thinking. Fifth, arrange the writing time and place. Writing requires a relatively concentrated time and a relatively quiet environment, so as to concentrate on completing the graduation thesis writing task. The ancients said, "If you stand in front, you can learn from behind." Mr. Lu Xun once said, sit tight and learn by heart; Concentrate on your thoughts and wave your hand. If you are well prepared, you will write quickly. Some people don't pay attention to the preparation before writing, and they are eager to write when they only have a superficial understanding of the object they are writing. In the process of writing, they "design and construct", which makes the order upside down, messy, done or delayed, and the result is slow progress. Therefore, we should think carefully before drafting and be careful to put pen to paper. Second, do it in one go, don't pay attention to "sections". Before you start writing, you should be fully prepared. Once you start writing, you must write it down persistently and take out the first draft in the shortest time. This is the secret of many writers. Some people like to chew words repeatedly when writing articles, think about words while writing, and stop to look up words that can't be remembered in the dictionary for a long time. In this way, it is easy to interrupt the train of thought. In fact, the first draft might as well be a little thicker, with some flaws in materials or words, as long as it has nothing to do with the overall situation. Don't change it for the time being. It's not too late to deal with it after all the first drafts are written. This is what Lu Xun did. In his letter to Ye Zi, he said: In the past, the composition method of ten-step turn was very wrong, that is, I kept not believing in myself-the result was definitely not good. After setting the pattern in the future, continue to write, no matter what rhetoric, don't look back. Wait until you finish writing, put it aside for a few days, then look back, delete a few words and change a few words. On the way to creation, while refining words, I really want to interrupt my interest. When I translate, if I can't think of the right words, I will leave them in the blank and continue to translate. I will consider them in the future. Otherwise, you can stop most of the day because of one sentence. This is Lu Xun's experience, and it is also very enlightening for us to write our graduation thesis. Third, do what should be done and stop at what should be done. Su Wan, a great writer in the Northern Song Dynasty, said when talking about his prose creation: "My prose is like a thousand oblique springs, pouring out at random. Caring about the land, gurgling, although there is no difficulty in a day's work; And its twists and turns with rocks, shapes are everywhere and unknown. What is known often depends on what it does and often stops at what it can't. That's all. " Su Wan was one of the eight great masters in Tang and Song Dynasties. His composition is like running water, elusive and beyond the reach of others. But his conclusion that "do what you should do, stop at what you can't stop" is universally applicable. "Do what you should do" requires the author to be clear about what he should say when writing, regardless of pen and ink. For example, the background of an article, the ins and outs of a thing, the nature and characteristics of a thing, etc. If you are unfamiliar to the reader, you should make it clear and explain it clearly in the article, but you can't simplify it at will, which will damage the meaning of the article and lead to the defect of inaccurate carelessness. "Stop at what you can't stop", that is to say, don't write one more word, but "cherish ink as gold". When you are in love, you are free and unrestrained, and you are unwilling to give up what you love. It is bound to be flourishing, lengthy and procrastinating, and even the problem of "writing a thousand words and pulling Wan Li" will appear.
Question 10: What is the research background and achievements of employee satisfaction in enterprises? 1. It not only reflects the satisfaction of employees, but also reflects the actual achievements of enterprises in meeting the needs of employees. Satisfaction is a relative concept: satisfaction beyond expectations; Satisfied with expectations; Dissatisfaction is lower than expected. In a specific working environment, employees can determine the gap between the actual value and the expected value through their self-awareness of job characteristics. The gap is large and the satisfaction is low; On the contrary, the gap is small and the satisfaction is high. It not only reflects the satisfaction of employees, but also reflects the actual achievements of enterprises in meeting the needs of employees. Satisfaction is a relative concept: satisfaction beyond expectations; Satisfied with expectations; Dissatisfaction is lower than expected. In a specific working environment, employees can determine the gap between the actual value and the expected value through their self-awareness of job characteristics. The gap is large and the satisfaction is low; On the contrary, the gap is small and the satisfaction is high.
Understanding employees' psychological and physiological satisfaction with enterprise environmental factors and making adaptive changes will help reduce employee turnover rate and improve enterprise economic performance. People often feel satisfied because they have reached a certain goal or their needs have been met. Satisfaction can be divided into positive and negative. Satisfaction and dissatisfaction represent diametrically opposite directions, but they are not the two ends of the same line segment. At the end of 1950s, American psychologist Herzberg found that people are not satisfied with organizational policies and management, working conditions, interpersonal relationships, salaries, etc. If they are not satisfied, they will be dissatisfied, which is what Herzberg called "health care" factor. For achievements, recognition and responsibility, you are satisfied when you are satisfied. If you are not satisfied, you are not satisfied, but you will not be dissatisfied. Herzberg called it an "incentive" factor.
Understanding employees' psychological and physiological satisfaction with enterprise environmental factors and making adaptive changes will help reduce employee turnover rate and improve enterprise economic performance. People often feel satisfied because they have reached a certain goal or their needs have been met. Satisfaction can be divided into positive and negative. Satisfaction and dissatisfaction represent diametrically opposite directions, but they are not the two ends of the same line segment. At the end of 1950s, American psychologist Herzberg found that people are not satisfied with organizational policies and management, working conditions, interpersonal relationships, salaries, etc. If they are not satisfied, they will be dissatisfied, which is what Herzberg called "health care" factor. For achievements, recognition and responsibility, you are satisfied when you are satisfied. If you are not satisfied, you are not satisfied, but you will not be dissatisfied. Herzberg called it an "incentive" factor. 2. Employee satisfaction survey: It is a scientific human resource management tool. It usually collects employees' satisfaction information on all aspects of enterprise management in the form of questionnaires, and then through subsequent professional and scientific data statistics and analysis, it truly reflects the management status of the company and provides objective reference for enterprise managers to make decisions. The employee satisfaction survey also helps to cultivate employees' sense of identity and belonging to the enterprise, and constantly enhances employees' centripetal force and cohesion to the enterprise. Employee satisfaction survey activities enable employees to establish enterprise-centered group consciousness on the basis of democratic management, thus subconsciously generating strong centripetal force for * * * *. A successful employee satisfaction survey usually has the following four functions: 1, "earthquake predictor"-as a means of prevention and monitoring, it can diagnose the potential crisis problems of enterprises, capture the ideological trends and psychological needs of employees in time, and take targeted countermeasures; 2, enterprise "thermometer"-through the measurement of satisfaction index, find out the reasonable and unreasonable factors of employees' satisfaction or dissatisfaction with enterprise management, so as to formulate and adjust management system in a targeted manner; 3. "Physical Fitness Checklist"-comprehensively, systematically and objectively evaluate the influence of organizational change and enterprise policies on employees and the current situation and level of enterprise management through employee satisfaction survey, and provide effective data for improving the comprehensive competitiveness of enterprises; 4. "CT detector"-as a scanner of enterprise performance, it provides data of enterprise management performance, monitors enterprise management effectiveness and grasps enterprise development trend. The summary results of employee satisfaction survey can provide quantitative data from employee public opinion for enterprise/department performance. Employee satisfaction survey is the basic tool of enterprise management. All management activities and management systems of an enterprise serve the profit and performance of the enterprise. The starting point and destination of management is people, and employees are also the only life and energy in enterprise management ... >>