Workplace communication is a person's ability to exchange information with the outside world, which plays a very important role in one's work and life. At work, if you don't know how to communicate, it will be difficult to achieve good cooperation and maintain good interpersonal relationships; Here are some ways to communicate in the workplace.

Methods of workplace communication 1 1, respect and cooperation are the essence and premise of communication.

"Respect others, respect others", if you are always self-righteous and self-centered in the process of communication, then communication is bound to be difficult. Because the other person will feel that you have not put him and you on the same level, which is easy to cause imbalance.

For example, you and your colleagues are in charge of a project together, but you all have your own ideas and plans. If you don't know how to cooperate, you will try to persuade the other party to follow your advice, and if the other party doesn't know how to cooperate, then he will spare no effort to refute you. In this way, you two will spend a lot of time arguing about who to listen to. Finally, when the delivery deadline comes and the task is not completed, you two will not only be criticized by the boss, but also work overtime to complete the task together.

Therefore, the essence and premise of communication is respect and cooperation, not who listens to whom. In other words, the purpose of workplace communication is to achieve better cooperation and goals, not who leads whom.

2. Don't communicate if you have emotions, and communicate without emotions.

Everyone has all kinds of emotions every day. Among these emotions, some are positive and some are negative, but no matter which one, it will greatly affect your communication process and results.

For example, when your boss is in a good mood, talk to him about improving the treatment of the team, and he will often have a higher probability of agreeing. Because positive emotions will make people lack rational and objective thinking at some point.

For another example, you are only one minute late for work, but unfortunately, when your boss came to the company today, he received some bad news and was in a very bad mood. So, when I saw that you were late, I criticized you mercilessly for several years and didn't even give you a chance to explain.

Therefore, in order to make communication really effective, we must grasp the principle of "don't communicate if you have emotions, but communicate if you don't have emotions". If something unpleasant happens in the process of communication and ignites negative emotions, then you must learn to control your emotions. If you really can't control your emotions, you can take the initiative to communicate later, so as to ensure that you won't hurt each other and affect the result by communicating with emotions.

3. Avoid not knowing each other, and start by understanding each other's needs.

At work, you may often get angry when your boss or colleagues disagree. At this time, your emotions will often follow, either arguing on the spot or affecting the working state of the whole day.

For example, you work normally according to your idea, but your boss thinks your method is wrong and asks you to do it according to his idea. At this time, your negative emotions may rise, because you don't want to be disturbed in the process of work, but because of the relationship between superiors and subordinates, you dare not contradict your face, so you have to scold your mother in your heart. Obviously, in this state, it is difficult to guarantee a good result no matter who uses the method.

But if we can look at this problem from another angle, why should the boss pay attention to the process and put forward new ideas? It is not difficult to guess, because he is very concerned about the result of this work, or this work is very important to the whole team and the whole company.

Once you understand the boss's basic needs, you won't think it's the boss's intentional fault, or the boss doesn't trust you, and you won't continue to work with emotion. On the contrary, you may further communicate with your boss, so that you can reach a better understanding of the plan.

Therefore, in workplace communication, you should learn to understand other people's needs, because only by seeing other people's needs clearly can you avoid negative emotions caused by mutual incomprehension, and better reach mutual understanding, form cooperation and ensure the results.

4. Create a safe communication atmosphere

When in danger, people's instinctive defense mechanism will start, either fighting or running away. The same is true of communication. When the atmosphere of communication can't make people feel safe, people are prone to nervousness and panic, which will seriously affect the effect of communication.

For example, as a boss, you talk to subordinates. After the subordinates came in, you said three words: "Close the door and I'll tell you. Don't be nervous. " Although you said "don't be nervous", these three sentences are enough to make subordinates tremble with fear. Before the conversation begins, you create an extremely tense atmosphere for the other party. As you can imagine, the whole communication process will not be very smooth, or even the information you want can't be obtained at all.

However, it is not easy to create a safe communication atmosphere, because people are used to starting from their own way of thinking, and what you think of as "security" may not necessarily bring security to others. Just like the above example, you may think that these three sentences are creating a safe communication atmosphere for the other party, but in fact, the other party doesn't think so.

Therefore, to create a safe communication atmosphere, we should be able to look at the problem from the perspective of communication with the other party and conceive the language with the other party's thinking mode, so that the other party can accept it more easily and the communication process will be more pleasant.

5. Solve the communication dilemma by "observing, feeling and acting".

In the process of communication, it is inevitable that you will encounter times when you don't know how to speak. For example, if you want to fire your subordinates, you don't know how to tell them; I found that my colleague had done something wrong and didn't know how to tell each other. In the face of communication difficulties or embarrassing situations, how to express it to ensure that it will not hurt the other party is the principle of "seeing, feeling and doing".

Observation means only stating objective facts without making any comments. Feeling refers to talking about your feelings according to objective facts. Behavior refers to action suggestions or expectations based on the first two.

For example, you find that a subordinate is always late, and other people who have not been late before have started to follow suit, which has a very bad influence on the team. At this time, you can communicate in the mode of "observation, feeling and behavior". You can first state the objective fact that the other party is late, then you can express your feelings, such as "Every time I am late, it makes me angry", and finally you should put forward expectations for the other party, such as "I hope you can advance your alarm clock by ten minutes, go out early every day and never be late again".

This kind of communication is more acceptable than reprimand, notification and punishment, and it is more conducive to the other party to make action changes.

6. Ask and listen effectively

Communication is a two-way process of speaking and listening. If you just talk nonsense and the other person doesn't understand what you are saying, then your communication is invalid. On the contrary, if you just listen with your ears and don't say a word, you may forget what the other person said after he finished speaking. Therefore, effective communication must learn to ask questions and listen to ensure two-way communication.

For example, when your boss gives you a job, you should not only listen carefully and grasp important information, but also repeat his requirements in your own words after the boss has finished speaking. If you have any questions you don't understand during the boss's explanation, you should raise them in time to ensure that you understand them correctly.

Effective questioning and listening are very important, because the ultimate goal of communication is execution, not communication itself. If there is information deviation between them in the communication process, it is easy to make mistakes in the implementation process. Therefore, through communication and mutual understanding before the action, the correctness of the results can be guaranteed and the risk of rework can be reduced.

7, the correct use of body language

In a complete communication, phonetic language often accounts for only 3%, and the remaining 7% is body language. In other words, body language is more important than voice language, and it transmits information to each other all the time. Therefore, it is very important to use body language correctly, otherwise it will bring misunderstanding to the other party.

For example, if a person looks at his watch frequently, you will know that the meaning behind this action is that he is in a hurry, or he doesn't want to listen to you anymore. Therefore, if you are the main body of communication at this time, you should understand each other's body language and end your conversation as soon as possible. Otherwise, it will make the other party feel very upset, and good things may turn into bad things.

8. Create choices and improve persuasiveness.

In workplace communication, there is a very frequent situation, and that is persuasion. For example, if you want to persuade your customers to buy your products, you want to persuade your boss to agree to your plan, and you want to persuade your colleagues to cooperate with you better.

Many people persuade others by soft grinding or hard pressing. In fact, these two ways are not the best way to persuade, because there is more or less reluctance and helplessness here.

To convince others willingly, we must learn to create the right to choose for each other. For example, if you want your customers to buy your products, don't always introduce the functions and effects of the products. You'd better make him a purchase plan of 1-3, and let him feel that the choice is in his own hands, not yours.

9. Accurate expression can be effectively conveyed.

Conveying information is the most basic function of communication, but in the real workplace, you may always hear complaints like "Why don't you even understand words". In fact, it's not that the other party "didn't understand", but that you, as the subject of communication, didn't make it clear.

Therefore, accurate expression is the key to improve the effectiveness of information transmission. If you can't accurately express the information you want to express, it is difficult to ensure that the information received by the other party is correct.

For example, the company is about to hold an annual meeting. You arrange for your subordinates to decorate the venue and say to him, "Xiao Li, bring someone to decorate the venue and make it clean and beautiful." This expression is very problematic, because "clean and beautiful" is not accurate enough. You and Xiao Li may have different standards for "clean and beautiful". If Xiao Li carries out according to his own understanding, then it is likely that the result of execution will not be what you want.

On the contrary, if you can accurately describe the standards and specific requirements of "clean and beautiful", then Xiao Li will certainly be able to implement them according to your standards, and the final result will not be too biased.

10, with the ability of * * *

* * * Love is an important ability in communication, and it is also the most difficult ability to cultivate. The so-called * * * feeling is to be able to put yourself in each other's shoes and have enough empathy. If a person lacks communication skills, it is difficult to win the hearts of others even if he knows more communication skills.

Workplace communication II. First, say it out loud.

In particular, speak frankly about your inner feelings, feelings, pains, thoughts and expectations, but never criticize, accuse, complain or attack.

Second, don't criticize, blame, complain, attack or preach.

Criticism, accusations, complaints and attacks are all executioners of communication, which will only make things worse.

Third, mutual respect.

Only by giving respect to each other can we communicate. If the other person doesn't respect you, you should also demand the respect of the other person appropriately, otherwise it will be difficult to communicate.

Fourth, never speak ill.

Bad words hurt people, as the saying goes, "disaster comes from the mouth."

5. Don't say things you shouldn't say.

When you say something you shouldn't, it often costs a lot of money to make up for it. As the saying goes, "a promise is as good as a thousand dollars", "illness comes from the mouth, and disaster comes from the mouth", which may even cause irreparable lifelong regret! Therefore, communication cannot be irresponsible and outspoken, but if you don't talk at all, sometimes it will get worse later.

Sixth, don't communicate in emotions, especially you can't make decisions.

Emotional communication is often unfriendly, both unreasonable and unclear. Especially emotionally, it is easy to be impulsive and irrational, such as quarreling couples, parents and children who have turned against each other, bosses and subordinates who have been opposed for a long time ... Especially, it is impossible to make emotional and impulsive "decisions" in emotions, which makes things irreversible and regrettable!

Seven, rational communication, irrational communication.

Irrationality is just a dispute, and there will be no result, let alone a good result. So this kind of communication is useless.

Eight, consciousness

It's not just communication that requires awareness, but everything. What is the best way to say something wrong and do something wrong if you don't want to cause irreparable harm? ! "I was wrong" is a kind of consciousness.

Admit that I was wrong.

Admitting that you are wrong is the disinfectant of communication, which can thaw, improve and transform communication problems. Just one sentence: I was wrong! How many people have forgotten their old and new enmities? How many years have passed? Opening their hearts makes people suddenly enlightened, put down their weapons, face themselves again, and begin to rethink life, even who I am.

In this vast cosmic torrent, people are most concerned about "I". If someone disrespects me, oppresses me, bullies me and insults me, even people who are very close may turn against each other and shed tears. What is running away from home? Examples of death are not uncommon!

Ten, say sorry!

Saying I'm sorry doesn't mean that I really made a big mistake or did something out of line, but it's a softener that allows things to finally change.

Workplace communication 3 1. Learn to control your rebellious emotions.

When people hear opinions different from their own, their instinctive reaction is to resist. Driven by this emotion, it is difficult to clearly analyze the other party's point of view and not listen to anything the other party says. This kind of performance is often in seminars or when you hear criticism from others. People who can't communicate with others often jump up and refute as soon as others finish their opinions, and their words are fierce.

Such people give onlookers the impression that they are not good at controlling their emotions, opinionated, not good at listening to others, conceited, and may be smart and capable, but they will make people feel afraid of contact.

Please don't forget the purpose of the conversation.

The purpose of the conversation is nothing more than the following: to persuade the other party to correct some shortcomings; Ask each other a question; Ask the other party to complete a task; Understand each other's opinions on the work; Familiar with each other's psychological characteristics and so on. To this end, we should prevent digression.

3. Properly handle your relationship with superiors and subordinates.

The instructions of the company's superiors should be completed with high efficiency and high quality. In addition, you should know how to make yourself have a good image in front of your superiors, speak and do things in an orderly way, be neither supercilious nor supercilious, treat your subordinates in a bossy way, and be kind and gentle to them in addition to the necessary majesty.

4. Be good at reflecting each other's feelings.

If the other party in the conversation is particularly sad and upset because of something, he should first express his understanding, "I understand your feelings." If I were you, I would do the same. " In this way, the other person will feel that you respect his feelings and will form an atmosphere of sympathy and trust, thus making your suggestion easy to work.

5. Learn to listen

People who can listen can win more goodwill from others and make more friends. Lean hegemony, in the workplace, everyone's understanding and handling of work and business are different, and in line with the purpose of unity and cooperation, professionals must be good at listening to other people's opinions and suggestions, and can't be arbitrary without being separated from the group. Listening is also the greatest embodiment of respecting others, which can not only make the working atmosphere more harmonious, but also show their own quality and cultivation.

6. Be good at observing each other's eyes.

In nonverbal communication, eyes play an important role. Eyes are the windows of the soul, which can best express thoughts and feelings and reflect people's psychological changes. Happy eyes are bright, sad eyes are dull; When paying attention, keep your eyes open; When you are surprised, you are dumbfounded; When men and women fall in love, they look at their eyes; A strong man does evil, but his eyes show evil light Lean hegemony

7. Be good at choosing conversation opportunities.

A person's dialogue in his familiar environment is more convincing than that in a strange environment; To this end, he can use the "home advantage" in his spare time, or he can speak in the natural psychological state that others are unprepared. Even if it is a few words, there may be unexpected gains.