I have left school for a year in a flash. This year's internship experience left me with too many feelings. I have matured a lot. Think about the youth and immaturity when I first joined the work. Now I am a girl who dares to say and do, and I am no longer shy and timid.

This year, I worked as an intern in a hotel. For this year's internship experience in the hotel, my conclusion is that the catering industry belongs to the traditional service industry, in order to provide catering service products to guests and achieve business goals. As a qualified catering waiter, I should always maintain a cordial and enthusiastic attitude, always think of the guests and make them feel at home. Service is an attitude and a desire to do things better. The catering service is completed by the service staff of our catering department through manual labor, so our service attitude, professional level and operational skills are intuitively reflected in front of the guests, and their gestures, words and deeds may leave a deep impression on the guests, so we should let the guests enjoy active, patient and thoughtful service when dining to meet their physical and psychological needs.

And this internship, my position is a catering waiter. I know that any position in a restaurant should be aimed at better serving guests. Catering service positions are divided into front desk service and back desk service. Front desk service positions include front desk manager, supervisor, foreman, reservation clerk, usher, bartender, waiter, etc. And they are in direct contact with the guests and face the guest service, while the backstage service positions include chefs, cleaners, dishwashers and so on. , and basically do not contact with guests. The main task of the catering department is to provide guests with high-quality dishes, drinks, snacks and quality services to meet the various needs of guests.

The catering department is also a department that produces and provides physical products. It is the most basic task of the hotel catering department to provide tangible products with dishes as the mainstay. Nowadays, the catering department has also expanded from various restaurants in the traditional sense to a comprehensive and multifunctional supporting place that can provide social activities and leisure and entertainment activities.

The operation of the catering department directly affects the development of the hotel. I know that although my work is simple and unremarkable, it is an indispensable link, which affects the normal operation of the hotel. Therefore, I am meticulous in my work, try my best to provide quality service to my guests and smile so that every guest can come back happily and satisfactorily. Although it's hard work, I'm still very happy to get praise from others. Thank you very much for providing us with valuable internship opportunities this year.

Fan wener

This time, my internship unit is xxx supermarket. It is a comprehensive shopping center located in the center of our city. I work as a shopping guide, cashier and cleaner in this supermarket. This internship ended successfully and achieved my expected purpose. The internship content includes the topic, summary and internship experience, and an internship paper is attached. The following is my specific explanation for the two-week internship.

The main content includes three aspects: preliminary work, internship process and internship experience. Below I will talk about the harvest of my internship from these three aspects.

Before the internship, I first learned about several supermarkets nearby. By analyzing my own conditions, I finally chose one that is more suitable for the winter vacation internship. After determining the place of social practice, I contacted the person in charge of the supermarket and got his consent to the practice. I offered to work for the supermarket for free, and he also offered to help me within his power.

Before practicing in a regular supermarket, I asked the relevant person in charge some specific information, including the general situation of the staff, daily work and familiarity with the rules and regulations of my work. Among them, I think the order maintenance and cashier in the supermarket are the focus of my internship. To this end, I first learned about the supermarket management norms and recorded some important points:

1. Take a serious service attitude and remember that customers are God.

2. If you work hard, you should maintain a certain attendance rate and give certain year-end rewards to employees with high attendance rate. The reward and punishment system is clear.

Don't steal from the inside, or you will be severely punished.

You should go to work on time, don't be late or leave early. Any violator will be deducted from the bonus.

5. Keep the supermarket clean, and forbid smoking and naked flame.

These are the points I wrote down simply according to the regulations of the supermarket. Working in a supermarket is a simple but important thing, which is directly related to the stability and development of society. I've tidied up my state, and I'm ready to devote myself to this two-week internship.

Internship process Today is my first day of internship, that is, the first day of work. The person in charge handed me over to manager Li of the personnel department. Manager Li briefly introduced me to all aspects of supermarket work. To sum up, it can be divided into five categories: one is about the storage and handling of goods, the other is about the cleaning, classification and pricing of goods in supermarkets, the other is about cashier in supermarkets, the other is about security in supermarkets, and the last is about the maintenance of order in supermarkets. Because it was the first day, he first familiarized me with all aspects of the environment in the supermarket and the general workflow of all links. Fortunately, I had a bottom in my heart. I probably spent more than half a day in the management department. After listening to the manager's introduction, I got a general understanding of the work here and realized that there are two kinds of jobs that are more suitable for us girls. The future internship will focus on these two aspects. Of course, other aspects will also be briefly involved in order to fully complete my internship activities. In the next day, I turned over all the positions in the supermarket and got a preliminary understanding. I know I will be busy with internship activities in the next few days.

The working hours of the supermarket are eight o'clock sharp. I got up in the morning and packed my things and went to the supermarket. Yesterday, the manager told me that the internship content in the next few days is to carry out a kind of work with the help of the formal staff of the supermarket, which is about the placement and pricing of items in the supermarket. This is a seemingly simple thing, but it is very complicated to operate in practice. First of all, there are many kinds of goods, although there are special areas for you to put them differently. However, the new year is approaching, and the consumption of some things is particularly huge. We need to be particularly busy replenishing the consumed goods in order to achieve a balance between supply and demand. We should put what we need correctly so as not to mislead customers and avoid unnecessary trouble. In short, this is a kind of work that can't stop for a moment. Secondly, the problem of commodity price, which is the top priority of the whole link, because when you buy things in the supermarket, the price on it must be correct to avoid unnecessary disputes caused by price errors, and there are so many kinds of goods in the supermarket that it takes a person's patience and care to be fully qualified for the job. I spend a lot of time remembering the price of an item, but sometimes I can't remember it correctly. With the help of other sisters, I can finish it smoothly. I have to admire the staff of these supermarkets here. I have been working in this position for the next few days, and I have learned a lot from my sisters and from them. While working in this position, I sometimes help other positions when they need help, such as goods handling in supermarkets. Due to the shortage of manpower, I also helped to carry small items. That day was my most tired day. But this kind of work is usually done by boys, and we can only help carry it or take care of it temporarily. Among them, there is also work to help security guards maintain order in supermarkets. When I put on that armband, I really felt a heavy sense of responsibility. There are many people in the New Year. We mainly evacuate and guide personnel to maintain the normal order of supermarket activities.

The previous work probably lasted more than a week. In the next few days, the manager arranged for me to go to the cashier's desk and let me check out at the cashier's desk under the guidance of a sister. This is another job category suitable for girls, and it requires special care to be competent. Needless to say, this is the simplest, most complicated and most important job in the supermarket. This job requires not only a nearly mechanical smile to customers, but also a quick response and no mistakes. In practical work, I feel very nervous, even my hands are sweating. This work is repeated in checking and collecting. If you have no patience, you can't finish the work smoothly. In addition, this work should be carried out on the basis of the previous work, because you need to know the approximate price of the goods in order to deal with some unexpected accidents of special customers. In a word, I have been doing this job until the end of my two-week internship, and I am very nervous every day, fearing that there will be any problems when collecting accounts. Fortunately, I persisted until the end, and my work was affirmed by Manager Li, and my efforts were finally not in vain.

Practical experience This is my first social practice, which led me out of school, into society, into contact with society and into society. This social practice activity has updated my ideas and absorbed new ideas and knowledge. Let me know that society is a big classroom for learning and education. In that vast world, my life value has been reflected. In that vast world, my labor and contribution got exciting returns.

In this process, I also deeply realized the hard work as a supermarket staff. There is no difference between simple work and difficult work. As long as you pay, you will get something back.

To sum up, in this 14-day internship, I fully realized that no job is easy, although people who work in supermarkets are not only physically hard, because I deeply feel that it is not easy to do our job well and perform our duties well: we must have good patience and perseverance and be careful enough to complete this task well.

After this internship, I enriched my social experience, but also saw my lack of patience and care. I will definitely participate in social practice activities in the future to improve my ability in all aspects.