Because it was after the earthquake, the houses for resettling compatriots were built under the attention of special periods, special places and special people. The schedule is tight, and it is conceivable that there are many club missions to be completed. There are six gates, and there is no separation of people and vehicles in the planning and design of the community, and there is no gate between the entrance and exit gates. There is only one underground parking lot, with a pitiful 405 parking spaces, 60% of which are idle, and the total number of grass brick parking spaces on the ground and new parking spaces on the road is only 1500, which makes many managers bend over to do a good job in vehicle order and safety. 1W people, about 2000 motor vehicles, more than 3000 non-motor vehicles. Some unit doors were destroyed by some uncivilized people, and fire-fighting facilities and equipment were also destroyed by children. After persuasion and posting notices explaining the harmful consequences of their actions, basically no such incidents occurred.
Although the community is not as good as Beijing Huilongguan, Tiantongyuan and other giant aircraft carrier group communities. A community is equivalent to a medium-sized city population! It's about the same distance as the No.4 bus. Five subway stations. However, the independent single area and number of households can squeeze into the national TOP 100. Whether the management of foreign personnel and vehicles is in place, whether the daily travel of vehicles is safe and smooth, whether pedestrians are safe, and whether the theft of non-motor vehicles is fundamentally reduced. In this context, it is very difficult to maintain public security, traffic order and fire control. Since it is a special community, the formulation of the management plan should be based on the agreement of the property service contract and the content of the service level, and also reflect the management characteristics and work details.
Recalling my life in Beijing, a middle-aged lady in Beijing said a sentence that is still fresh in my memory: "China people just don't do things seriously, and their products are of poor quality, so they buy imported goods." Although her speech was a bit extreme, it reflected many problems. As long as you work hard, it's not difficult! On the other hand, if you don't work hard, advanced management concepts and means are zero! When visiting friends' homes such as Dashanzi in Chaoyang District, Nanlishi Road in Xicheng District and Baxian Mountain Villa in Beiqi, Changping District, all the access control systems are quite strict. Before the owner meets the customer at the door, no matter what documents he shows, he is not allowed to enter the community. Public security problems and psoriasis advertising operators directly brake on the doorpost! It is unreasonable to apply this method, but you can understand what access control is. In addition, in Datun Hospital near Beichen, Beijing, a friend from Hebei worked there as a security captain, recalling and exchanging his recent security knowledge. He pointed out to his staff at a meeting: "Safety work is to prevent fire, theft, emergencies and terrorist incidents (Beijing is the capital after all, and it is necessary to prevent sabotage by terrorist extremists). Opening the window of the property, the founder of Leshan Huacheng Property and the leader of Deyang Wanxing Property worked hard to drive employees to be pragmatic, enterprising and create excellent results. This spirit encourages me to keep moving forward. My experience, experience, study and the sixth sense of my brain are as follows:
Post:
Language requirements of previous posts: speaking simply, neatly and easily. When the doorman goes to work, he should deeply imprint a few civilized words in his mind, such as "Hello, welcome to Dong Qixin Garden", "Sorry, we have to check it before we can release it, please cooperate" and "Please show me your valid certificate, I want to register".
Dress and behavior requirements of previous posts: clean tooling and good mental outlook.
Requirements for the number of people at the gate, vehicle registration and information entry: two packages for one (12-hour working system) and double posts at the gate. Now the key point of the management plan is to add one patrol post and three posts to be on duty during the owner's duty and off-duty hours. One person will divert traffic within 20 meters of the road gate, and one person will instruct to swipe the card at one side of the road gate and ask the temporary pass holder to pay the parking fee and put it into the ballot box. A person keeps in touch with the doorman on the roadside in the booth, charges the temporary pass card under the computer operation, takes back the temporary parking card, and prints the receipt to the person who temporarily parks the car. And check the information of entering and leaving the vehicle on the computer. Back up the parking information once a day.
Gate registration system: in strict accordance with the security manual formulated by our company, the foreign personnel and vehicles are recorded in detail. Name, certificate, license plate, entry and exit time and destination address must be stated. The serial numbers of all safety equipment and instruments shall be continuously recorded, and whether they are in good condition shall be clearly registered. The foreman shall check once a week, report the problems to the safety supervisor in time, and register and file them every month.
Scheme 1 for improving gate facilities: I remember visiting a friend's house near Shangdi Island in Haidian District when I was in Beijing. That's a new resettlement house for the relocated households. The supporting facilities of the community are not perfect, the walls of the community are relatively high, and the access time of pedestrians and non-motor vehicles is limited, such as the "bow" entrance and exit, which provides time guarantee for security personnel to find problems and deal with them in time. Although it costs money to add this fence, because many tenants (tenants) are not easy to manage security and theft can not be effectively curbed, it is not necessary to charge property management fees, which will cause greater losses and can be used for reference.
Option 2: Still the memory of Beijing. Many vehicles in residential areas are equipped with access cards with the names of residential areas printed on them. Like other high-quality properties, iron fences and building intercom systems are installed in front of the door. Whether it can be adopted or not, the loss of security guards is generally serious, which not only reduces the workload of security guards at doorposts, but also focuses on the management of foreign vehicles and personnel, with little pressure on cost operation.
Protocol post: increased according to the standard of property service level. In addition to being competent in all affairs of the post, there are also the following manners, including standard military salute (whether the post is standard, fingers are close together, palms are placed, feet are at a 60-degree angle, and the body leans forward slightly, etc.). ), and service gestures are more standardized. Walk with your chest up and your head up, and hand over in full accordance with the requirements of the army, salute, pace, hand over walkie-talkies, duty records, etc. Image requirements are higher than ordinary people in height, appearance and physique. It is best for the staff to be veterans. The gatepost requires tact, and the function of taking candid photos of suspicious persons' brains by telephone is turned on.
Patrol post: according to the standard of property service level. Patrol is a mobile post, which requires comprehensive, job vacancies are filled in place, and the foreman has certain combat skills, adaptability and coordination ability, and needs to know some basic policies and systems. Individual monitoring blind areas should focus on inspection, and inspection records should be standardized and standardized. Cooperate with the customer service center * * * housing manager to participate in the handling of illegal activities of business households, and assist the vehicle management team to do a good job in orderly parking of vehicles, traffic order in the community, fire safety inspection and drills.
Monitoring post: 24-hour continuous monitoring of community dynamics, 24-hour on-duty telephone, and smooth communication with walkie-talkies of various posts. Whether the intelligent fire alarm system, monitoring display and supporting host, three-way call host, road braking system server, air conditioner and the above related optical fiber lines in the monitoring room are operating normally, and report any faults in time! And can skillfully operate monitoring, fire alarm, elevator three-way call and other equipment. To maintain indoor hygiene, indoor facilities and equipment should be clean and tidy, and the floor should be mopped regularly. When answering the car owner's call for help, the language standard of the customer service center staff is basically the same. Clearly fill in the Public Security Suspicious Registration Form, Daily Public Security Duty Record Form and Emergency Handling Form.
Vehicle management team: Vehicle management is the difficulty and focus of maintaining order in all communities in China. Vehicle management team members are diligent in legs, hands and mouths. Strong individual combat ability and coordination ability. In addition to the owner's cooperation with the doorpost to sort out the traffic order during commuting hours, other staff members prepare cones in advance before going to work to prevent the owner from not driving according to signs and plaques. Stop and politely persuade car owners who don't follow the speed limit signs and honk their horns in the community, and stop vehicles that encroach on green belts and fire exits, and will never tolerate them. For owners who are inconvenient to back up, take the initiative to back up. Complain to the owner about vehicle scraping and man-made scraping. Tell the foreman to take it seriously when he arrives at the scene, whether it is the lease contract relationship or the management contract relationship with the vehicle, whether it is the behavior obligation of the doorman or the consequence responsibility of parking the vehicle, so as to make the thinking clear and the explanation flexible and polite. Make a vehicle parking complaint registration form and record the handling process in detail, and report it to the project manager to implement the responsibility after verification by the safety supervisor. In view of the docking between the vehicles in arrears and the toll collection office of the customer service center, the customer service center issues a detailed list of motor vehicle arrears in XLS format. In the case of unfavorable telephone dunning by the customer service center, face-to-face dunning is carried out according to the parking place of the list, and the dunning information is filled in, informing those who are not expected to pay parking fees or underground parking management fees to cancel their parking number and delete the parking card information by the computer. And keep in touch with the doorman. It is forbidden to enter the venue with vehicles in arrears! Go all out to greatly improve the collection rate of parking space rental fees and management fees, and strive to complete the tasks assigned by the head office.
Head waiter's requirements: language, dress and work play an exemplary role. The foreman on duty is responsible for his own work and takes every job seriously. Familiar with the work flow of order maintenance department, with necessary knowledge of property management, laws and regulations and fire control. Supervise and inspect the work items of each post to ensure the quality service reaches the standard. Handle more difficult order maintenance work. Conduct drills, arrange task executors, civil air defense training, regular fire inspection, training, drills and other matters assigned by superiors. And record the related text tables of the above contents and report to the superior, and verify the daily work on-duty records, hand-over records, and various status tables for handling events. For irresponsible personnel with excellent or insufficient performance, submit a written report to the superior, and the supervisor will verify and formulate the assessment criteria, and reflect the situation to the project manager for review.
Requirements of security supervisor: dress in professional attire, easy-going language, generous personality and strong comprehensive security work ability. Skilled operation of the workflow of the Order Maintenance Department requires a certain level of property management, laws and regulations, and fire protection knowledge. Organize and plan exercises, civil air defense training, regular fire inspection, training, drills and other matters. The executor of attendance and performance appraisal in the Department of Order and Safety. Emergencies should be dealt with at the scene at the first time, and surprise inspections should be carried out on various posts from time to time. Make the work plan, training plan, emergency plan, management plan and corrective measures of the order maintenance department, and report to the project manager. Maintain harmonious working contact with police station, urban management law enforcement brigade and municipal fire squadron.
It is stated that the purpose of the 289-day construction experience is to improve one's own realm and not humiliate Master and the property of China Railway Eighth Bureau! I hope to give property seniors the motivation to move forward!
Hut people
April 24, 1965 438+02