Modern secretarial literacy thesis
Complete knowledge structure
With the gradual improvement of socialist market economy, the requirements for secretaries are getting higher and higher, which requires modern secretaries to develop into compound talents, and their knowledge structure should be systematic and comprehensive.
1, solid basic knowledge and theoretical knowledge.
Seriously study and practice Scientific Outlook on Development, pay attention to integrating theory with practice, and make continuous progress in practice. At the same time, I have excellent basic knowledge, strong listening, speaking, reading and writing skills, and solid writing skills. I can skillfully make various official documents and master one or several foreign languages.
2. Mastering professional knowledge and skills.
Modern secretaries must be familiar with the organization's business, master the organization's business activities and development strategies, collect and process information related to their own units in a timely manner, and be familiar with various laws and regulations at the same time, and must not exceed their powers or neglect their duties.
3. Extensive knowledge structure
The nature of modern secretarial work determines that it involves a wide range of aspects and contacts, which requires a secretary to have a wide range of knowledge, including social science and natural science. We should strive to master international politics, finance, military affairs, public relations, literature and art.
Second, new job skills.
1, with strong research ability and innovation ability.
Under the condition of market economy, the secretary should work extensively around the central work of the organization. Investigation and research is a highly political, policy and technical work. Secretaries should take a serious and responsible attitude, be diligent and pragmatic, be patient and meticulous in their work style, and adopt correct methods to better accomplish their tasks. In the research work, first of all, we should focus on the key and difficult points of organizational work, carry out in-depth research work, and write a written research report as a reference for leading organs to make scientific decisions.
2. Strong comprehensive analysis and coordination ability.
In order to improve the ability to observe objective things and analyze specific problems, the secretary is required to take a systematic view as a guide, start from the principle of wholeness, connect many internal factors that can reflect the whole, and extract the essential arguments that can reflect the whole spirit. Comprehensive coordination is the basic function of modern secretaries, and strong coordination ability is the realistic requirement for secretaries to accomplish their tasks efficiently. This coordination ability is manifested in: paying attention to the way, art, effect and efficiency of coordination. Whether it is the coordination of foreign relations, the coordination of work at higher and lower levels, or the coordination between departments, we should be based on equality, be good at using simple methods, and strive to handle all kinds of contradictions well in a short time to achieve twice the result with half the effort.
3. Have the ability to collect and apply modern information.
Secretarial personnel collect information around the management, production, operation and service activities of their own units and departments according to this table.
The actual situation, from multiple channels, using different methods to collect all kinds of information. The range of information collected by secretaries is very wide, and the contents of information collected by different units and departments are different, generally including: seven-level information, peer information, internal information, social information and international information. Secretarial staff can collect information through observation, questionnaire, inquiry, network and communication. With the development of modern office automation, the decision support system based on computer management information system has effectively improved the decision-making ability of leaders. The use of these modern office equipment has effectively changed the manual labor mode of secretary's manual copying and handwriting, and greatly improved office efficiency and management level.
Third, have good communication skills with leaders.
A secretary is a staff member who helps leaders make decisions and help them handle daily affairs. It is particularly important to have the skills of being good at communicating with leaders. So, what skills should they have?
1, no excuses, multi-party communication
As a secretary, the tasks assigned by the leaders should be completed on time. No matter what you do, the secretary should remember his job responsibilities. For the task assigned by the leader, you should not use such words as: impossible, impossible, I won't do it. You should use words such as let me do it, I will be responsible, no problem, and try to do the assigned things well to show the secretary's working ability. Therefore, the leader is willing to hand over the burden to the secretary, and the secretary can do it.
There are many ways for secretaries to communicate with leaders, which can be written, oral and electronic. All communication methods should be accurate, modest and polite. Especially the tone should be calm and the voice should be moderate.
2. Grasp the key points and give timely feedback.
The secretary has to deal with a lot of letters and answer a lot of phone calls every day, so he stores a lot of information, which requires the secretary to feedback important information to the leader in time. As a secretary, when reporting work or feedback information to the leader, we should distinguish between priorities.
Stay focused, get to the point, and don't read too much material.
3, suggestions, appropriate praise
The secretary is the assistant and staff officer of the leader. If there is any improvement in Er Ru, we should give more suggestions to the leaders, be sincere when making reasonable suggestions, and try to use the tone of consultation and discussion. We should seriously answer all kinds of questions raised by leaders, and we should not hesitate or perfunctory. We should also gently point out what the leaders did wrong. As a secretary, when assisting leaders in making decisions, they should provide more information and put forward good suggestions. When they find that the leaders' decisions or opinions are wrong, they should proceed from safeguarding the overall situation and put forward opinions and suggestions in time so that they can be adopted by the leaders. On the one hand, the content of the proposal must be fair and correct; On the other hand, the secretary should pay special attention to the use of appropriate "suggested" methods.
When making suggestions, don't forget the appropriate praise, which is also one of the ways and means for the secretary to communicate with the leader. Don't exaggerate and praise the leader too much, so the leader will think that you are flattering, and the effect will be counterproductive. secretary
Praise leaders in a timely, sincere and specific manner.
In a word, as a secretary, the nature of his work determines his important position in the organization. In order to promote the development of timber units and even the whole social work, this requires secretaries to keep pace with the times and strive to improve their own literacy.
References:
[1] Lv Congmin. Diplomatic life [M]. Beijing: CITIC Publishing House, 2008
Ice fire. Keep pace with the times and achieve better results [m] .166661
[3] Li Yuanshou's Speech and Eloquence (Second Edition) [M]. Wuhan: Huazhong University of Science and Technology Press, 2008.
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