Bank Teller Paper: How do bank employees do their own jobs [Abstract] This paper makes an in-depth discussion on how bank employees do things with heart, emotion and precision, which is helpful to improve the work level of bank employees. [Keywords:] bank employees; Do things with heart and have feelings; As a bank employee, at any time and under any circumstances, you must always do things with your heart, feelings and heart, and internalize these three sentences into a behavior habit and culture of doing things by yourself in order to succeed. First, if you work hard, your heart will be useless. Doing things with heart refers to a state of doing things. This is a state of devotion to work, a state of keeping work in mind at all times, and Qi Xin can work together to achieve the state of selflessness. Doing things seriously can do things well, and doing things with heart can do things well. People in this state will not be complacent because they have made small achievements in their work, but will be more confident to move towards higher goals after they have made achievements; People in this state will be deeply impressed by the small mistakes in their work, draw inferences from others, reflect on themselves, learn lessons deeply and constantly improve themselves; People in this state will lose sleep because of unfinished work, and their careers are always in their minds, and their work haunts them and they can't let go. So, what kind of heart do you work with? 1. Always work with a grateful heart. Gratitude is a character. With gratitude, there will be sincerity; With gratitude, you will know how to repay kindness. Thanks to parents and caregivers, you can become an adult; Only those who are grateful to their teachers can become talents; Only by thanking colleagues and helpers can we achieve something; Grateful to lead the breeder, we can grow. Gratitude is still a strange brush. Those who make good use of this brush will paint their life brilliantly, decorate it delicately and elegantly, and spread it out heartily. Because, grateful people must be people who can repay the society, the organization and work hard, and also people who can live in harmony with leaders, colleagues and subordinates; Only grateful people will cherish everything, be willing to contribute spontaneously, understand that others tolerate the world, not complain about life and society, and work with a quiet mind. 2. Always act with a loyal heart. Loyalty means sincerity, dedication and no second thoughts, which is the foundation of everyone. With loyalty, you will be consistent and unwavering; With loyalty, there will be no resentment, no hatred and spontaneity; With loyalty, you will be selfless and ask for nothing in return; With loyalty, you will never give up or leave. Loyalty is not stupid loyalty, but obedience rather than blind obedience. True loyalty is not to give up one's personality and opinions, let alone bow and scrape. Everyone's professional loyalty is the most basic loyalty; Doing a good job and performing their duties perfectly is the most prominent "loyalty". 3. Always act with a rational mind. Rationality refers to a person's ability to rationally control behavior. Reason is a kind of ability and also a kind of wisdom. It requires people to proceed from the most basic facts, follow the most essential laws of the development of things, and make rational decisions in the process of judgment, reasoning and decision-making, so as to achieve a convincing purpose. The essence of rationality is to respect the operating rules of things, rules and systems, facts themselves and science. Reason and ignorance, blindness, indecision and recklessness are natural enemies. To learn rationality is to overcome ignorance, blindness and recklessness with rationality. Reason depends on science. Scientific methods and theories; Scientific attitude and spirit. An important difference between rationality and irrationality lies in whether we can treat things with a scientific attitude, judge right and wrong with a scientific method and make decisions with a scientific spirit. Reason comes from calmness. Emotional emotions will affect judgment, and calmness is the necessary thinking environment for rationality. Passion without losing reason, fiery without losing calm, this is a realm that our managers want to achieve. Because only in a calm state can people stay awake. Only when the thinker is sober can he sort out the information reasonably, apply the law properly, weigh the pros and cons comprehensively, accurately grasp the discretion and draw a fair conclusion. So, how should a person cultivate his "rational" kung fu? (1) Strengthen your study, constantly improve your knowledge and cultural taste, and lay a foundation for maintaining rationality. (2) Keep a quiet and peaceful mind. Never be disturbed by other thoughts. Do your own thing calmly, do your own work well, and complete the task better than the leaders expect and require. (3) Strive to develop calm and prudent behavior habits and decision-making style. We should overcome mental states such as anger, irritability, fanaticism, paranoia and obsession, think calmly and make prudent decisions. (4) Carry out self-examination regularly, and form the habit of self-summary, self-reflection and self-analysis on a regular basis. Always think about whether you have done something, how you have done it, what is the gap with the requirements of the leader, and how to improve your work. (5) Be good at warning yourself with cases around you. Always reflect on yourself and see if there are other people's mistakes, shortcomings and deficiencies in yourself. (6) Stay away from irrational people and things. Less contact with irrational people, not to participate in irrational things. 4. Always have a keen heart when doing things. The so-called keenness refers to the subject's extremely rapid feeling and reflection on the behavior of external objects and other information phenomena or his own impressions and feelings in the brain. Keenness refers to the ability to feel and reflect. An excellent staff member of a commercial bank should always be keen in at least the following aspects: (1) He must always be keen to implement various rules and regulations, regulatory requirements of regulatory authorities and decisions of party committees. We must have the awareness of implementation and the ability to act, be resolute and resolute, and do what we say and do well. Only in this way can we promote the continuous improvement and progress of our work. (2) We must always keep keen foresight, insight and vigilance to prevent and deal with various risks. Risk comes with the operation of commercial banks, and market risk, credit risk and operational risk are everywhere in the operation of banks. Keen bank staff can always capture the clues of risks from all kinds of information with high risk awareness, and can respond immediately and take measures to nip risks in the bud. (3) Always keep a keen grasp of the macroeconomic and financial situation and macro policies. Macro-economic policies, including national fiscal and financial policies, the periodic trend of national social and economic development, the structural adjustment and guidance of national industries and their layout, and the macro-control measures of national economy will have a profound impact on the operation of commercial banks. An excellent staff member of a commercial bank must be able to foresee these adjustments and adjust the business strategy in time, so as to maximize the opportunity of policy adjustment and avoid business risks to the maximum extent. (4) Always keep a keen grasp of market opportunities. This market is full of opportunities and risks. An excellent commercial bank staff must have the ability to identify market opportunities and risks, seize market opportunities, take the initiative in the marketing of high-quality projects, and withdraw from the risk field in time. It can be highly sensitive to the market demand, product and service demand of high-quality customers within its jurisdiction, rationally innovate combined products, meet customer demand to the greatest extent and improve market share. To examine and evaluate whether a person is keen or not is mainly from two aspects: first, from the way of thinking. A keen person can draw inferences from others, see the big picture from the small, see the big picture from the outside, and see the big picture from the small, instead of talking about the matter. Second, from the behavioral point of view. A keen person can go with the flow, be resolute, do what he says, and do it well, instead of being indifferent, careless, slow-moving, or even doing nothing. 5. Always do things with a thinking mind. Doing things with a thinking mind requires us to develop the habit of thinking in our work. Be good at feeling, be able to see the big from small, see the big from small, and get great inspiration from small things; Being good at learning from others, we can learn from others' successes and failures through him and me, and draw inferences from others' successes and failures. Good at discovery, can explore the essence of problem appearance cover-up with a unique eye; Good at looking at the long-term, can grasp the development trend of things with forward-looking thinking. 6. Always have a persistent heart when doing things. Everyone will encounter many smooth and unsatisfactory things in his life, and there will be many unexpected changes in people and things around him. But no matter how the environment changes, the persistent heart in our chest cannot be changed. At any time and under any circumstances, we must have a persistent heart and do things with a persistent heart. Persistence is a kind of human nature, and it is the basis, trust and dependence of life. If you can't stick to your life, you will be more flustered, confused and confused. Stick to what? We should stick to those pursuits that we can't abandon in life. Only by adhering to your ideals and beliefs can you improve yourself and achieve higher goals; Only by adhering to the correct outlook on life and values can we have a peaceful mind and make the ordinary noble; Only by adhering to personal character and will can we sublimate our thoughts and make the ordinary great; Only by adhering to social morality, justice and conscience can we be honest, friendly, objective and rational and treat the world around us correctly; Stick to your responsibility and mission, and you will be down-to-earth and enterprising. Sticking to your heart is like holding a torch in your hand, which can illuminate the way forward in the dark. In persistence, life will shine. 7. Always have a persistent heart when doing things. It is not difficult to do one thing with your heart. It is difficult to do everything with your heart. It is difficult to form the habit of doing everything with your heart all your life. In this way, no matter what position you are in, what position you are in or what job you are engaged in, you will always be a person who makes a difference, a person who is valued by the organization, a person who is trusted by colleagues, a person who is respected by employees, and a person who relies on the development of ABC. There are many signs to show whether you are in a state of doing things with your heart. Intention will be sharp and resolute, without intention, it will be dull and lax. If you are careful, you will strive for perfection. If you are not careful, you will be perfunctory and careless Careful and rigorous, rarely make mistakes. Without intention, mistakes are constant and fallacies often occur. If you concentrate on your work, you won't be distracted. If you don't pay attention, you will be half-hearted and absent-minded If you are careful, you will be strict with yourself and have a fast pace. If you are not careful, you will often make excuses and be inefficient. With a heart, your ability will improve and improve day by day, while without a heart, your ability will improve slowly or even decline? 6? 7? 6? Second, if you do things by feeling, you will be at a loss. This is a state of devotion to work. This state is to attach emotion to work and turn work into an emotional world; It is a blend of feelings and work, and a synthesis of happy work and happy work. Do things with feelings, and do things with what feelings? 1. Work with passion. Passion is a burning flame, which gives people the internal motivation of selfless dedication and forge ahead, and gives people the confidence, courage and perseverance to overcome difficulties and constantly sprint to the top of their careers. With passion, there will be infinite yearning and persistent pursuit of future dreams, high recognition and incomparable love for one's own career and team, conscious performance and commitment to responsibilities and obligations, strong desire to challenge oneself and constantly pursue success, and preparation for work. Always full of passion, you won't avoid pressure in management, be afraid of strong players in marketing and never get tired in development. Whoever has such passion can sow the fire of success, which can not only illuminate his own life path, but also harvest a bumper harvest of life value. The relationship between passion and success (1) Passion can overcome the limitations of knowledge. The success of effective leaders does not completely conform to the general rigid model. More than 50% of the presidents of the top 500 companies in the United States have an average college score of C or below; Nearly 70% of American presidents have below-average grades in school. The answer to these seemingly great achievements of ordinary people is passion. No other factor can replace the fiery passion in a leader's life. (2) Passion can bring one's talents into play. A successful career requires wholehearted devotion, and wholehearted devotion depends on heartfelt passion. Passion is the basic element of success. A person's talent can only be brought into full play under the impetus of passion. (3) Passion can enhance the determination and courage to overcome difficulties. A passionate person, whether engaged in simple manual labor or advanced management work, will not hesitate to think that his work is a sacred duty. In this way, no matter how difficult he encounters in his work, he will always treat it with a positive and rational attitude, and meet the challenge with firm determination and courage to win. Cultivating one's passion and enthusiasm can make people more confident and face everything more calmly. (4) Passion can generate great power and eliminate resistance. Passion can make a person's thinking clear, stimulate the excitement of human body function, and constantly push a person to do what he wants to do most, which is enough to help you eliminate any interference that hinders the realization of the set goals. (5) Passion can fully tap personal potential. The passion in people's hearts is irreplaceable, it is the fuel of willpower. If you really want to do something, you will have enough willpower to accomplish it, and the only way to have that desire is to cultivate your passion. (6) Passion can make up for the lack of leadership. A leader who has strong passion but lacks certain leadership skills is far better than a leader who has strong leadership skills but lacks passion. Performance characteristics and huge contrast between passion and passion lack From the comparative analysis of some vivid typical cases, we can easily capture the superficial characteristics of passion and passion lack, and gain insight into the huge contrast between them: (1) the huge contrast of work results. Treating the same kind of work, done by passionate people and passionate people respectively, often produces two completely different results. In the face of difficulties and adversity, passionate people can always see opportunities, find advantages from disadvantages, see potential from gaps, see hope from adversity and find breakthroughs from problems. They have ideas, methods, courage, perseverance and confidence. People without passion are helpless in the face of difficulties and adversity, complaining and waiting for death. They can't see the light and hope in the face of difficulties and problems, and they lack the morale and fighting spirit they deserve. (2) the huge contrast of personal mentality. In the face of setbacks and failures, passionate people will turn lessons into wealth, shame into courage, and "bereavement" into soldiers. They will work hard, be brave after shame, catch up quickly and turn defeat into victory. People without passion, in the face of setbacks and failures, will be devastated, disheartened, willing to fail, will lie on the record of failure and hold a grudge for life. (3) The great contrast of responsibility consciousness. Faced with tasks and responsibilities, passionate people are always brave enough to shoulder heavy burdens, be resolute and vigorous, do what they say and do well. They never make excuses, never make conditions, and never fear any difficulties. They always carry out the will of first-class legal persons with first-class execution and accomplish their goals and tasks cleanly. People who have no passion, in the face of tasks and responsibilities, always procrastinate, procrastinate, shuffle, wait and see, glance left and right. They always talk about reasons, find reasons, make excuses, and do everything possible to make excuses for not performing their duties and completing their tasks. (4) The great contrast of goal pursuit. In the face of successful flowers and applause, passionate people will make persistent efforts, follow the trend, never be satisfied and never stop. What they yearn for is always perfection, what they pursue is always first-class, the challenge is always first, and the goal is always Excellence. People who have no passion are often full, complacent, complacent and complacent. They lack lofty goals and higher pursuits, and are often carried away by short-term success, and will eventually be caught up and left behind by latecomers. (5) the appearance contrast is large. From the appearance characteristics, enthusiastic people are often determined, sharp-eyed, active in thinking, quick in action, cheerful and optimistic, and energetic; People without passion are often depressed, depressed, careless, listless, unresponsive, and even depressed and ignorant. (6) The working conditions are quite different. From the perspective of work attitude, passionate people love their work, devote themselves wholeheartedly to their work, and devote all their enthusiasm and thoughts. They are always eager to succeed and do better than leaders expect. However, people without passion are often passive and perfunctory about their work. They always think that doing one more thing is better, and doing one less thing is better than nothing. After being a monk all day, I didn't even bother to ring the bell. Where does passion come from? (1) comes from the infinite yearning and persistent pursuit of your dreams. This kind of dream and pursuit is a powerful driving force for us to maintain our passion, and it is also the internal driving force for us to devote ourselves wholeheartedly and forge ahead. (2) It comes from a high degree of recognition and great love for your chosen career and organization. It is loyalty to one's career. If you choose this profession and this organization, you will have great love and high recognition for it. (3) from the conscious commitment of responsibilities and obligations. Without a high sense of responsibility and a conscious commitment to responsibilities and obligations, people can't ignite their passion in generate, and they can't devote themselves to their work with passion. (4) It comes from a strong desire to challenge yourself and constantly pursue success. If passion is like a flame, then the pursuit of dreams, the love of career and the responsibility to employees are the kindling of passion. Such a flame can not only light up your life, but also warm a person's heart and bring endless happiness. 2. Do things with a feeling. Affection comes from the closeness, kindness, consideration and understanding of human nature. It is a bond that maintains the interdependence between people, and it can heal the spiritual pain and soothe the loneliness of the soul. Work with feelings, will be willing to pay, will be unswerving dedication, and will strive for the goal of * * * in a harmonious atmosphere. Working with family, we will regard ABC as family, rely on her and be willing to contribute to her; Treat colleagues like brothers and sisters, full of goodwill and sincerity; Treat employees as relatives, full of understanding and care; Treat customers as parents and be full of understanding and respect. A warm heart can melt a frozen heart, and everyone is holding a warm heart. Indifference and indifference no longer exist, and tolerance and enthusiasm coexist, which can create a harmonious, friendly and pleasant working atmosphere. Everyone can experience and feel the affection from it, all misunderstandings and misunderstandings will melt away, and ABC's career will flourish in this atmosphere. 3. Do things with true feelings. Love is precious in reality. If you inject true feelings, you will reap fruitful results and will eventually be exposed. It is the true feelings that are put into the work, so that we can truly be responsible for the Agricultural Bank of China, the leaders, and ultimately ourselves, serve the grassroots and customers, have real execution, and truly achieve real results. True feelings express what seems to be consistent, witness openness and sincerity, and show pragmatism and hard work. People who devote themselves to their work are praised, praised and respected for their good character and work performance. And those who are insincere and hypocritical often resort to deceit, flashy, try their best to clear their names and try their best to cover their lies with colorful packaging. However, after all, lies can't stand the baptism of wind and rain and the exposure of the sun, and can't stand the erosion of years. Their vain behavior and boastful performance will eventually be exposed. If such a person cannot be influenced by the true feelings, he will be abandoned by the true feelings. Whether to do things with emotion depends on the different performances in the works. Emotion is full of energy and high spirits, but without emotion, it is listless, negative and decadent; Emotionally, they are often full of confidence and enthusiasm, active, but without emotion, often full of complaints and passive responses; If you use emotion, you always remember your responsibility and go all out. If you don't move your feelings, you often pass the buck and be impetuous and perfunctory. With emotion, if you don't know enough, you will make progress, if you encounter difficulties, you will muddle along, and if you don't have feelings, you will avoid difficulties; Emotionally, he is always considerate of others, good at empathy, often self-centered and indifferent, ignoring others' feelings; If you use affection, you will always be kind to others. If you don't use affection, you will be narrow-minded and suspicious? 6? 7? 6? Third, fines are imposed, that is, fines run through things. This is a kind of life accomplishment and attitude, which requires bit by bit training to form talent, persistent learning to improve quality, and careful operation to achieve the most perfect result. The requirement of self-improvement should not only run through a specific job, but also run through every job you do. Finesse is also of special significance to the banking industry: firstly, finesse is a professional standard; Second, fineness is a professional requirement; Third, exquisiteness is the code of conduct; Fourth, delicacy should be the behavioral quality that bank staff should have; Fifth, fineness should be the performance state that bank staff should hold; Sixth, refinement should become a professional quality of bank staff. So, how to do it seriously? 1. To be cautious, you must first have a crisis mentality of trembling and treading on thin ice. Treating work with this mentality is bound to be cautious all the time and everywhere, lest there be negligence and dare not slack off at all. This kind of psychology is not forced by external forces, but from the heart; It's not because of my own lack of ability, but because I'm worried that the work result is not as good as my own ability; Not cowardice, but great wisdom and courage with the overall situation in mind; Not afraid of complete failure, but afraid of the existence of a fly in the ointment; Not only are you strict with your work, but you are also strict with yourself and responsible for the team. With this kind of psychology, there will be sharp eyes and meticulous strict requirements. 2. Thoughtful behavior begins with thoughtful and painstaking careful planning. "Everything is established in advance, and if it is not planned, it will be abolished." This requires us to judge the trend of things with a forward-looking vision, to prove the feasibility with a scientific methodology, to design a scheme with meticulous thinking, and to consider every aspect and detail of things as thoroughly as possible, so as to be interlocking without loopholes and flaws. Fine planning is not complex design, fine is not complex, complex is not fine, fine is system, trivial is fragmentary. Therefore, careful planning requires careful combing and induction of work, knowledge and wisdom, clear thinking and broad vision, otherwise it will be complicated and hectic. 3. The key to be cautious is overall planning and strict operation step by step. In the progress of the work, we can start from multiple dimensions, take into account all aspects of the work, and never relax every link and detail of the work, so as to have a good beginning and a good ending. Refined operation, but also through the review and inspection of the work done, at any time to find omissions and errors in the work, timely take remedial measures to minimize the negative impact. This operation process is a combination of standard requirements for Excellence and ingenious skills, a combination of prudent attitude and resolute work style, a combination of calm psychological quality and a sense of urgency to make decisions, and a combination of good education and perseverance and perseverance. Be cautious, which can be seen from the good habit of paying attention to details and dribs and drabs. Everyone can achieve his brilliant life only by doing everything he handles perfectly; Only by doing every little thing within the scope of responsibilities can each unit and department build its own excellent team; In every business field, we can complete every task with the highest standard, thus achieving the brilliant career of ABC. There are many little things scattered in our work and life. Accumulate small things and make a career. Small things are included in big things and are an organic part of big things. To examine whether a person can act cautiously, first entrust small things. If small things can't be done or small things often make mistakes and can't be changed, they can't be entrusted with big things. If you don't get into the habit of doing small things seriously, great things will be ruined by many small things. Whether you can act cautiously or not also has different performances in your work. Careful people are always careful, often thoughtful, and careless people are always careless, often careless and make frequent mistakes; Careful people always take care of the overall situation, not leaking details, and careless people often can't see one thing, so it is difficult to make overall plans; Careful people always think twice before you act, while careless people are often impulsive and blind; Meticulous people always make people feel at ease and pay a heavy responsibility, while careless people often make people feel unbelievable and uneasy? 6? 7? 6? The basic essence of intention is responsibility, the basic essence of affection is loyalty, and the basic essence of delicacy is attitude. "Intention, emotion and precision" is the integration and embodiment of emotional intelligence and IQ, the perfect combination of excellent quality and excellent ability, and the state and realm that we need to cultivate and pursue for a long time. It will accumulate in our rich culture, penetrate into our professional spirit, flow into our value orientation, and shine with the light of life philosophy. Doing things with heart, doing things with feelings, and taking meticulous actions together form a perfect professional quality and style.