Summary of college students' catering practice My first summer vacation in college has finally arrived. According to the original plan, my classmates and I will find a part-time job on the day of the holiday, hoping to find temporary workers to work with as soon as possible during the summer vacation, so that we can take care of each other. At the same time, I want to develop myself through this social practice and spend a full summer vacation. Although things were not satisfactory and we encountered many setbacks in the process of finding a job, we finally found a job.
We changed the initial policy route of finding a part-time job from online to on-the-spot investigation, and made clear the new guiding ideology of job hunting: taking the school as the center, taking safety as the premise, giving priority to the convenience of work, and finding a part-time job within one kilometer of Fiona Fang. Soon, we found a restaurant called "Shangshantang Water". With the mentality of trying, we interviewed the person in charge of the restaurant. She said that she could hire us at the same time, but said that the work was very hard and she only arranged our meals and did not provide accommodation. After that, she handed each of us a business card to make us think. I walked out of the restaurant with my business card, thinking that summer vacation had finally arrived.
Sure enough, we soon received a phone call from the person in charge of Shangshan Tangshui restaurant. She hoped that we could apply for the job and appointed an interview time.
The next day, we went to the "Shang Shang Tang Shui" restaurant, discussed relevant matters with the person in charge, and went to work immediately. Looks like the restaurant is short of staff, too. When we put on work clothes, I feel that we are really embarrassed, just like people often say "idiots". Look at these two students and find that they seem to feel the same way. So, what else can we find wrong with working for others? Let's have dinner before we start work. Yes, the staff in the restaurant have few and simple dishes, but the taste is much better than that in our college canteen. Just as we were having fun, an aunt said to us, "You should work hard. It is hard to work here. It is not easy to earn two thousand in two months. " Before we started to work, we were warned privately. It seems that we should be prepared psychologically!
This restaurant is very strict with our guests. Besides, a classmate and I have never been engaged in such work before, and we are not familiar with all aspects of restaurant work. Therefore, we need the careful guidance of you big sisters (senior waitresses in restaurants). How to place bone plates, bowls, cups, chopsticks and spoons when guests are not seated; How to place the guests after taking a seat and what should be removed; After guests leave their seats after eating, how to clean the tableware quickly, how to change the tablecloth and so on. We should not only be ready to obey the boss's orders at any time, but also meet the needs of the guests, serving food and water, setting the table and changing the table from time to time ..... In short, our waiters will do anything as long as necessary, except the so-called necessary work of setting the table, serving food and removing the table, as well as doing odd jobs, cleaning the table, sweeping the floor and sweeping the carpet. However, what we really can't accept is the 1 1 hour working system in the restaurant. Busy every day, even the leisure time for drinking water is rare. Many times, our mouth is bitter and sticky. Although we serve tea and water to our guests from time to time, we can only watch and drink, and dare not even think about it! The extreme way to solve this problem is to "think" plums to quench your thirst. I'm not as lucky as the ancients, but I hope there are sour plums. I'm hungry and drumming, and I have to endure serving food to my guests. When guests leave, they often leave a lot of tea and delicious food. I feel really distressed when I clear the table.
The first three days of work were really painful! Every day besides work, you can't rest halfway, so you must cheer up. The most wronged thing is my foot. Standing and walking for eleven hours made my legs protest strongly. The first thing I want to do after work is find a place to have a good rest. Although people admit that people have three urgent needs, the restaurant explicitly forbids us to go to the toilet at will during working hours: we are absolutely not allowed to go to the toilet during busy hours, and we can only get out if we are cold. In addition, employees can't go to the bathroom in the restaurant, but have to go to the back door far away to go to the bathroom. Otherwise, once found, detained for half a day-20 yuan. It is worth mentioning that every day when I am busy, I sweat, and the water I drink turns into sweat. You don't need to go to the bathroom at all in one day. I'm really worried that it will lead to water imbalance in the body, which is a mixed blessing. The gap between desirable humanized management and cruel facts can be seen. Fortunately, to my delight, most of my colleagues in the restaurant are warm and friendly, and they are not cold and blunt to us because we are temporary workers. After being tired, their knowing smiles and ordinary cordial greetings are all touching. It seems that only employees know everyone's mood best, because they look at the problem from their own point of view, because what they say is the truth of "ordinary people", which is one of the qualities that many senior leaders lack most!
Our new employees didn't do well in some work and made mistakes. As old employees, my sisters will help us correct in time and patiently, and encourage us to study hard, which makes me very encouraged. In fact, the big sisters are not much older than us, and some are about our age. On the first day of work, Yan Jie, the head of the restaurant, asked us to add the word "elder sister" after their names instead of calling them by their first names, so we called them "elder sister" in unison. At first, I thought I called them that out of respect, and more importantly, out of work needs. But I soon found out that I was wrong. The elder sisters' carefulness, patience, diligence, dedication and understanding are fully displayed in their busy and trivial work, and their admiration arises spontaneously. I understand that they are called their sisters not because of the need of work, but because of their feelings. This is the simplest and truest name. Gradually, I felt the warmth of home in the restaurant, and naturally communicated with my colleagues, and my work was much more comfortable.
In addition to the concern of colleagues, I also thank customers for their valuable support and tolerance. When I am too busy, they will wait patiently for me to finish other work before coming to me for it; When I made a mistake, I quickly apologized and got their smiles. Sometimes they will take the initiative to chat with me and ask me some light and interesting questions, and I will answer them enthusiastically, so the restaurant will add some laughter and be happy. I think this year's Guangzhou Asian Games will be a complete success, because the citizens of Guangzhou are so warm and friendly.
I really learned a lot in the service department these days. I can not only learn the service procedures and skills of Chinese catering, the special types of Cantonese cuisine, but also learn how to deal with my own interests and the interests of restaurants, and how to adjust my mentality. More importantly, I learned that as a waiter, I should have a strong sense of service, which not only requires waiters to have the views and wishes of providing quality services to their guests, but also should have the same sense as their colleagues. The excellent quality of a waiter is reflected here.
Later, I was assigned to the o-jelly Department as a vegetable delivery student. When I first arrived at the O-Gel department, I was relieved. After the restaurant opened, there was almost no work, because there were not enough guests, so I could stand outside the O-Gel department leisurely to observe the situation in the restaurant and enjoy the oil paintings on the wall. But when there are many guests, the O-jelly department is busy. At this time, except for the kitchen, the O-jelly department is the busiest among all the departments in the restaurant! Only my aunt and I are in charge of the jelly department. As long as we reach the peak stage, there will be too many plates for us to deal with and test our spirit of cooperation. Because the restaurant implements the system of "tick dishes", that is, everything must be ticked on the corresponding menu. When I handed out a mountain dish, my aunt helped me tick it. On the contrary, I helped my aunt like this. In this way, we took care of each other, washed out the dishes and rushed back to pass them on.
What bothers us is the cursive script on the menu. Because the handwriting written by the students ordering food is really pleasing and difficult to recognize at the moment, it is as painful for us to see the names of dishes as to study unearthed cultural relics. This shows how important it is to write a good hand, which is beneficial to others and others. After the peak, our urgent food delivery work stopped and the O-jelly department returned to calm.
In the o-gel department, I also experienced the taste of "ice and fire". The O-gel department is next to the kitchen, and the hot air in the kitchen has been hitting the O-gel department. We are like steamed bread in a hot pot, steamed by the continuous hot air. In less than a minute, I was sweating profusely. A world completely different from O-Gel is a restaurant with air conditioning and air conditioning. Every time I pass food from the o-gel department, I suddenly feel cold and refreshed! The cold air of the air conditioner has played a great role in cooling down. In fact, it's not bad in the O glue department, at least you can detoxify and nourish your face in the sauna for free!
The business of the restaurant is very good, and it is full every day, especially in the afternoon and evening, and there are often guests waiting in line. "Eating in Guangzhou" is true.
My working time in the restaurant is really short, so I can't comment too much here. After this work, I roughly summed up the shortcomings in the management of two restaurants: (1) The traditional attitude towards employees should be changed. People are the main body in management, and the relationship between superiors and subordinates in management is only a manifestation of division of labor, not the relationship between ruling and being ruled. On the contrary, modern management concepts tell us that managers can only achieve good management performance by serving their subordinates well and helping them make outstanding achievements in their work. The management of modern enterprises must adhere to the "three gods", namely, market, customers and employees. After all, employees are not machines driven by superiors at will. (2) Enterprises lack effective incentive system and promotion system. The motivation of restaurants pays too much attention to material motivation and ignores spiritual motivation. In fact, in addition to traditional rewards and punishments, there are many incentives for managers to learn from. Sometimes, a compliment or a smile from the leader is the best motivation for employees.
The above are some thoughts and feelings of my summer vacation work, which are more or less subjective, but only employees are most likely to truly feel this feeling. I hope that managers should not only consider the interests of restaurants, but also think more about employees before making decisions. Only in this way can the work be fully supported and implemented by employees.