The cultivation of secretary's administrative ability is very important, which not only affects the current production and operation of enterprises, but also has a certain impact on the future development of enterprises. Enterprises must attach great importance to the cultivation of secretaries' management ability.
Keywords: secretary; administration management
Secretary position is one of many positions in an enterprise, which has a great influence on the development and normal operation of the enterprise, can effectively convey the decisions of superior leaders, and is also an important link between leaders and employees. Secretarial work can speed up the system construction and improvement of enterprises and promote the improvement of enterprise management level. How to effectively improve the administrative ability of secretaries has gradually become the focus of many enterprises. It is necessary to cultivate the administrative ability of secretaries scientifically, reasonably and in a planned way, and finally give full play to its role.
I. Definition and characteristics of secretary
There are many definitions of secretary in the new era. From a professional point of view, a secretary is a post engaged in clerical and secretarial work. This paper analyzes the definition of secretary from the perspective of employees. A secretary is a person who is engaged in writing work and undertakes daily reception work. According to different situations, the definition of secretarial reference is different, which can be said to be a secretary post or a secretary. This paper studies secretaries, that is, those who undertake writing and receiving tasks. There are so many characteristics of secretaries, which can be roughly divided into the following contents. The first is professionalism, which is the most distinctive feature of a secretary. Second, there are different needs for the ability of its staff. For secretarial staff, not only good written expression skills, but also certain oral communication skills are needed to reflect the characteristics of secretarial work. And publicity. The development of secretarial work needs to be considered from the overall situation of the enterprise, including the coordination between various departments of the enterprise and the handling of external affairs of the enterprise. These works are all strong propaganda, and at the same time, they fully demonstrate the propaganda that secretarial work needs.
Second, the role of the secretary's administrative ability training
1. It helps to improve the work efficiency of secretaries.
The cultivation of secretaries' administrative ability can help secretaries to learn the corresponding administrative skills and apply the learned administrative skills to practical work, which has a very positive impact on improving the efficiency of administrative work. Secretarial staff are usually regarded as civilian personnel, so the cultivation of their management ability is often ignored in enterprises. At the same time, the practical work undertaken by secretaries is relatively basic, which has a very adverse impact on the cultivation of administrative ability of secretaries. Through the implementation of administrative management training for enterprise secretaries, the comprehensive quality of secretaries can be improved, and finally the quality and efficiency of secretarial work can be improved and the development of enterprises can be promoted.
2. It helps to improve the writing ability of the secretary.
For secretarial daily work, a lot of work is related to writing, but in the past, enterprises did not pay too much attention to the cultivation of secretarial writing ability, which led to the fact that secretarial writing ability has not been actually improved, and there are many defects in secretarial writing work. The cultivation of administrative ability of secretaries can effectively combine theoretical knowledge with practical activities, and can also promote the improvement of secretaries' writing ability. After training, the secretary essence can apply the theoretical knowledge and skills it has learned to its own practical work, which has a certain positive effect on improving the quality of writing and also shows the good value of secretary writing.
Third, the cultivation strategy of secretary's administrative management ability
1. Carry out administrative knowledge training.
For the implementation of secretarial administrative ability training, it is necessary to educate and guide secretarial staff with corresponding theoretical knowledge according to the actual situation of secretarial work, cultivate secretarial administrative ability on the basis of training, and finally improve secretarial administrative ability, and cultivate secretarial administrative ability in the form of classroom lectures. The enterprise or unit to which the secretary belongs needs to formulate the secretary training courseware scientifically, comprehensively and reasonably, and assign special personnel to take charge of the training work, and impart a lot of theoretical knowledge to the secretary in the training class, so that the theoretical knowledge base of the secretary is more and more solid, thus improving his administrative ability. Of course, we should not only pay attention to training, but also pay attention to assessment accordingly. After the completion of the training work, it is necessary to make a comprehensive evaluation of the learning situation of the secretarial staff, so as to clarify the secretary's learning and mastery of the training knowledge. For secretarial staff whose assessment fails to meet the corresponding standards, they need to continue to participate in secretarial theoretical knowledge training until their knowledge reaches the corresponding standards.
2. Establish a practical management skill platform.
In addition to training, the administrative ability of secretary clerks can be improved through work practice. Enterprises can establish and improve the practice platform of administrative skills, improve the practice space of secretaries, accumulate experience in practice and improve their own abilities in the process of practice. Enterprises provide corresponding practical posts for secretarial staff, and improve the administrative ability of secretarial staff through a lot of practical work operations. Enterprises or units need to provide corresponding administrative posts for secretarial staff in combination with the actual situation of internal institutions. Secretarial staff use their professional knowledge and skills to carry out various tasks in the process of post work practice, so that individuals can fully integrate into enterprises or units. At the same time, the staff with excellent administrative ability need to establish an evaluation team to objectively evaluate the performance of the staff in the secretary's substantive position, point out the serious problems existing in the staff's work, and put forward corresponding rationalization opinions and suggestions. Secretarial staff accept the guidance and suggestions with an open mind, and deeply reflect on their post behaviors, make clear their shortcomings, adjust their post behaviors according to the improvement measures they have learned, so that their post behaviors can be continuously optimized and improved, and finally achieve the ultimate goal of improving administrative ability.
Four. conclusion
It is very important to cultivate the secretary's administrative ability, which not only has an impact on the current production and operation of enterprises, but also has a certain impact on the future development of enterprises. Enterprises must attach great importance to the cultivation of secretaries' management ability. Training should not be too blind. According to the situation of the municipal bureau, the secretary's administrative ability training is carried out in a targeted manner, and the theoretical knowledge is effectively combined with on-the-job training to effectively improve the secretary's administrative ability, ensure the normal operation of the enterprise and promote the rapid development of the enterprise.
refer to
1. Research on the connection between secretary and file management based on standardization: brand 2015-03-2414: 411
2. Some thoughts on doing a good job in secretarial and archival work in Jian Xiao: enterprise reform and management +05-02-25 1
Fan Wener: the reform of practical teaching mode of secretary major in secondary vocational school Abstract: The construction of practical teaching mode of secretary major in secondary vocational school should build a trinity model of classroom training, training in training room and on-campus probation; In the off-campus system, the model of off-campus probation, competition activities and graduation practice should be established to improve the effect of practical teaching in an all-round way and carry out practical teaching reform and system construction.
Keywords: secretary; Trial teaching
First, the reform direction of practical teaching dilemma of secretarial major in secondary vocational schools
Liang Qichao said: poverty leads to change, and change leads to communication. In order to adapt the teaching of secretarial major to the development of the market, it is necessary to deepen the reform of secretarial major in combination with the actual situation. To solve the dilemma of practical teaching of secretary major in secondary vocational schools, we must make clear the reform direction of practical teaching of secretary major as soon as possible, and alleviate the current dilemma through teaching reform.
(A) Task-driven
Task-driven "teaching and learning" can provide students with the situation of experiencing practice and feeling problems, start learning around tasks, test and summarize the learning process with the results of tasks, and change students' learning state. Task-driven teaching mode is helpful to cultivate students' innovative spirit and practical ability. In the process of using task-driven teaching mode, students need to use their brains, boldly imagine, practice and explore themselves while completing one task after another. In the process of task-driven teaching, teachers should adhere to the "activity-led, task-driven" classroom practice teaching method. Drawing lessons from modern teaching theory and combining with course teaching practice, this paper explores the concept of lifelong learning and students' reality, that is, task-driven based on projects, and the whole teaching revolves around task solving. In a word, task-driven teaching method can stimulate students' enthusiasm for learning new skills, and task analysis guided or organized by teachers is an important link, which helps students solve practical problems of secretaries.
(b) Work integration learning
China's higher vocational education adheres to the service-oriented, employment-oriented, aiming at cultivating high-skilled talents who are needed in the front line of production, construction, management and service, and takes the road of combining production with learning. The combination of work and study is a mode of educating people, and it is the cooperation between learners' work and study, emphasizing the "zero distance" between schools and enterprises. On the basis of cooperation agreements signed between schools and enterprises, students and individuals, vocational colleges and internship enterprises jointly undertake management functions such as content, form, discipline, assessment and evaluation. Under the mode of combining work with study, secondary vocational schools can attract experienced employees from industries and enterprises to serve as part-time teachers, formulate professional post standards, develop training courses, participate in the construction of training bases inside and outside the school, guide students' internship training, and provide information on talent demand. This mode of cultivating talents with intangible resources not only saves a lot of financial and human resources for the school, but also opens the way for students' future employment.
Second, the construction measures of practical teaching mode of secretary major in secondary vocational schools
(A) the construction of school practice teaching mode
1. Classroom training. The mode of classroom training is to fully popularize simulated case teaching in the process of classroom teaching, so that students can use practical secretarial knowledge, get familiar with professional environment as soon as possible, turn professional knowledge into practical application and develop certain professional skills. For example, the case teaching method of classroom training is carried out, and the students are asked to solve the problem of "guests enter as soon as they say". Under such circumstances, what should the Secretary do? "Let the students discuss the situation, and then find out the ways and means of peaceful discussion and peaceful communication. The content of classroom training also includes many skills training methods. For example, to carry out computer shorthand training activities, so that students can compete in the classroom and master basic skills, so as to better complete future learning activities, so that students can master skills in an all-round way and eventually form professional ability.
2. Training in the training room. In order to better implement the task-driven teaching mode, the practical teaching of secretarial major in secondary vocational schools must use the training room. Training room refers to the classroom dedicated to practical activities, mainly used for the training of single and comprehensive projects of secretarial work. For example, in the training room, the etiquette of meeting guests and answering the phone is simulated, and then the digital camera in the training room is used to record the process of students' practice, so that students can see their own performance and make corresponding changes. In fact, the training in the training room is a simulation training, which enables students to fully understand the operation of various institutions such as enterprises on campus, apply the theoretical knowledge they have learned to practical operation, and achieve the purpose of combining theory with practice.
3. On-campus internship. Practice in school is the focus of practical teaching activities in school. In the specific development process, teachers can let students majoring in secretarial science go to the scientific research department, the personnel department, the propaganda department and the offices of various departments for training, so that students can be familiar with the working environment and specific work contents of secretaries and further strengthen their secretarial skills. However, in the process of carrying out internship, we need to pay attention to the following points: First, clarify the assigned internship tasks, so that students can clearly understand their own work content and internship purpose. Second, students should be allowed to complete secretarial practice independently, and they should use what they have learned to assist teachers in handling paperwork and teaching and research office work. At the same time, colleagues in the office are encouraged to directly guide students' performance, so that students can quickly find problems in the work process, exercise themselves from small things and strive to improve themselves. In addition, the instructor of the school should also go to all departments of the school regularly to learn about students' internships, solve problems in internships, guide students to complete internship records, and write internship reports.
(B) the construction of off-campus practice teaching mode
1. Off-campus probation. Off-campus internship activities should carry out real secretarial work within the enterprise. Teachers can arrange certain off-campus internship activities every semester, and the positions they can choose are: office clerk, planning department, purchasing department, business department staff and so on. In the process of probation, teachers should send in-school instructors to follow, guide and evaluate the whole process. At the same time, it is necessary to cooperate with the internal instructors related to enterprise design for internship guidance and evaluation. The main evaluation contents are mainly students' professional skills, cooperative work ability and reception ability. For example, assist the manager in his daily work, including the appointment of customers and visiting other customers; Draft some simple official documents on behalf of the manager; Feedback the situation reflected by employees and customers to the manager in time, so that the manager can understand the mental outlook of employees in the company and the problems and difficulties encountered, and do a good job of communication between superiors and subordinates. In short, we should pay attention to the arrangement of work tasks in the whole training process, invite students to practice as a whole, then evaluate the overall work, and finally make an experience promotion report after returning to school.
2. Competition activities. After-school activities allow students to participate in related competitions. For example, organize a keynote speech contest on "I love secretarial major" in an off-campus venue, and then hire managers in the enterprise to assist in participating in the competition judges. Let students improve their language expression and communication skills in the competition. Another example is the organization of "secretary interview simulation contest" activities. The specific organizational process includes: first, making written materials such as basic requirements and interview skills, requiring students to prepare carefully. Second, please ask professionals to explain the basic requirements and detailed skills of the interview. Third, participate in the interview performance, students actively demonstrate their writing ability, meeting management ability, organization and coordination ability, communication ability and adaptability. The more diverse the venues and ways of the competition, the better.
3. Graduation internship. Graduation practice is the cultivation and comprehensive training of students' basic ability to solve practical problems and engage in scientific research by using basic theories, professional knowledge and basic skills before graduation, and it is an important way to realize teaching and learning from each other and integrating theory with practice. Therefore, secondary vocational schools should pay special attention to the organization of graduation internship activities. First, graduates should be able to fully understand the post characteristics, led by professional teachers, combined with theoretical teaching, and conduct special skills training in several modules. The second is to let students master the professional skills of secretaries through various practical links. The secretarial staff of all units are required to solve the problems encountered in secretarial work under the specific guidance of the staff. During the internship, we should seize the time to improve the graduation thesis, keep in touch with the tutor by telephone, mobile phone and email, accept the guidance and monitoring of the tutor, and collect information for the graduation thesis.
Third, the conclusion
To sum up, the optimization of secretarial major teaching in secondary vocational schools must take into account the important role of practical teaching, and realize teaching transformation through the reform of teaching mode and the construction of practical system. The construction of practical teaching mode of secretarial major in secondary vocational schools should build a trinity model of classroom training, training room training and on-campus probation; In the off-campus system, the model of off-campus probation, competition activities and graduation practice should be established to improve the effect of practical teaching in an all-round way and carry out practical teaching reform and system construction.
refer to
1. On Wang Qingjie's secretarial work in enterprises: Tianjin Economy 2014-10-201
2. Exploration of business English teaching mode based on project teaching method-taking secretary English as an example: Journal of Tongling University +04-08- 15 1
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