-Visit Beijing Railway Station at Spring Festival travel rush Peak.

"Remind passengers who have not checked in to check in at the ticket gate as soon as possible" "Passengers who need special help please contact the station staff around them" "Wish passengers a smooth journey and a safe home" ... Listening to the sweet voice and warm tips in the station broadcast, anxious passengers slowed down and their anxious faces gradually recovered.

Station broadcasting room. There must be many "stories" about the Spring Festival travel rush craze that we don't know.

"All the shipping instructions.

The sound comes from here. "

On February 8th, under the leadership of Li Anping, the stationmaster on duty at Beijing Railway Station, we found the "broadcasting room" at Beijing Railway Station.

This is a big room of 70 to 80 square meters, with a long row of audio synthesis equipment in the middle. Three young female announcers are sitting in front of the equipment. Everyone has a microphone in front of them, some are tapping on the computer, and some are talking on the intercom. On the opposite wall, 24 LCD screens form a "video wall", and each screen shows real-time pictures of security checkpoints, waiting rooms and station platforms. On both sides of the "video wall", there are two small "video walls" composed of 36 small LCD screens, which can instantly display the pictures of the escalator, elevator and exit of the station. The words "Beijing Railway Station Transportation Command Center" are written above the "TV Wall".

Hey, that's not right!

"Are you surprised? It won't be the' studio' you originally imagined? " Zhang Yongping, director of the passenger transport workshop of Beijing Railway Station, said with a smile, "The original design of Beijing Railway Station was to transport up to 50,000 to 60,000 people every day. Now Spring Festival travel rush transports150,000 to 60,000 people every day. If you still use the old-fashioned oral broadcast method, it will be completely chaotic. "

Only after listening to his explanation did we understand. All the traffic instructions in the station are sent by voice from here, and the staff in all links and positions act synchronously according to the instructions. There are 36 broadcast channels with different frequencies in the center, which can be broadcast separately for different areas and different waiting rooms. There are 180 monitoring probes in the station, which basically cover all areas. From the "video wall" here, you can see real-time dynamic pictures of all areas and posts.

"We input the train schedule into the computer system, record and broadcast all kinds of tips to the computer, supplemented by oral broadcast, which can accurately convey all kinds of instructions in place." Zhang Yongping told us, "This is a very elaborate production process, and the computer will automatically optimize and adjust the playing information. For example, if the train is late, the computer will automatically generate and broadcast an apology and prompt message every 30 minutes, so that the majority of passengers, ticket inspectors and station attendants can know fairly well. "

The reporter saw that the video screen showed that the T 146 train from Nanchang to Beijing Station was delayed for two hours due to the weather. "This train only stays for 40 minutes after arriving at the station, and then returns to Nanchang by T 145 train. Because of the delay, passengers on the T 145 train were stranded in the third waiting room, waiting for the ticket to be released. " Zhang Yongping pointed to the video and said, "In order to avoid congestion, other trains originally planned to be arranged in the third waiting room must be temporarily and dynamically adjusted to the waiting room with fewer waiting passengers. When to check in and when to release tickets, we must carefully grasp the temperature and discretion to ensure that it is not crowded and chaotic. "

"I'd rather be involved.

You can't wronged the passengers. "

Zhang Yongping, who has worked on the railway for more than 40 years, is 60 years old this year. This is his last duty in Spring Festival travel rush craze, and his face is full of pride and regret.

Lao Zhang's home is in Zhangjiakou, Hebei. It has been eight years since he was transferred to Beijing Railway Station. Counting more than 20 Spring Festival holidays, my family is looking forward to Lao Zhang's early retirement and a reunion year with great excitement. But Lao Zhang insisted on standing to the last shift, and his wife had no choice. Rush came to the station to see him on the eve of Spring Festival travel rush, and left a sentence before he left: "Let you show off in an ostentatious manner for the last time!"

Speaking of this, Lao Zhang is very emotional. "We can help every passenger go home for the New Year smoothly and smoothly. What we do is good, which is what the society now calls' positive energy'! "

He pointed to three busy broadcasters and said that these children are all "post-80s" and "post-90s". How can they take care of others if they are not spoiled by their parents at home? Television stations carefully recruited them from all over the country. At first, they were particularly uncomfortable, especially when they were criticized and reprimanded by passengers, crying and wiping their tears. After working for two or three years, these children all say that they have grown up, matured and know their social value.

"It is an old tradition of our Beijing Railway Station that we would rather suffer from ourselves than let passengers be wronged." Lao Zhang said more and more excitedly, "Beijing Railway Station is the first stop of the national railway, the gate of China, the window of the railway and the image of the capital. No one can discredit her, and no one can lose the face of Beijing Station! "

Old railway passers-by retired and young people joined, and the "momentum" of Beijing Railway Station continued vividly.

Every morning, nearly 100 employees in the passenger workshop collectively queue up, call the roll and arrange shifts ... a set of "semi-militarized" management system, while Lao Zhang has to comment for half an hour, not rhetoric and preaching, but all the scenes and examples. In normal work, the constraints in the standardized workflow promote the rapid growth of young people.

Lao Zhang told the reporter a story. Just the day before, he saw in the video that a passenger fell to the ground while walking in the lobby on the first floor, violently twitching, and quickly grabbed the walkie-talkie to inform the infirmary. Before the words were spoken, he saw that the young staff had quickly come to the patient's side, calling the passengers softly and calling with the walkie-talkie. In less than two minutes, the station medical staff arrived and the patient was properly treated. "For every staff member at the station, this is a conditioned reflex. The staff closest to the patient, his first reaction is: I am dereliction of duty if I don't go forward! "

"I am at ease and full of hope for young people now. They can take over well, and the spirit of Beijing Railway Station cannot be lost. " Lao Zhang said with relief.

"Although a word repeated hundreds of times.

But it's the first time for every passenger. "

Sister Li Anping is Lao Zhang's predecessor. After retirement, she was rehired to the station transportation department. At the busiest time of Spring Festival travel rush peak, she was in the position of "stationmaster on duty". In Studio, her simple and ordinary words deeply touched the reporter. In the post of "stationmaster on duty", she has to answer the inquiries of countless passengers every day, but she always insists on the requirement of "repeating a sentence hundreds of times, but it is the first time for every passenger".

"For the passengers, he asked me for the first time. For me, it may have been repeated hundreds or even thousands of times, but I must answer him for the first time. " Li Anping explained, "Let the passengers get a satisfactory answer! Otherwise, passengers will definitely feel uncomfortable, and they will say how is your Beijing station, and your railway is at this level? " She told reporters that there are all kinds of passengers. The key is your own service mentality, dry habits and temper. On second thought, it is easy to help people once, and it often brings positive effects.

Railway transportation is a network, and railway service is also a network. In the waiting hall of Beijing Railway Station, there is an 8-person team to provide services for key passengers. Except Li Suping, the master, the rest are girls born in 1980s and 1990s. They face more than 65,438+million passengers and cumbersome shuttle bus service every day, but they can give each passenger the brightest smile and the most intimate service. They have a namesake-Su Ping Service Group.

"When you arrive at Beijing Railway Station, if you are in trouble, ask Li Suping!" -This is the crowd.