1 The layout of the hotel is reasonable and its appearance has certain characteristics.
2 The graphic symbols of hotel public information conform to LB/T 00 1.
There are air conditioning facilities, and all areas are well ventilated.
There is a computer management system suitable for hotel star rating.
Edit this paragraph in Hall 5
A. there is a reception room suitable for reception capacity. The interior decoration is beautiful and chic. There is a general service desk suitable for the hotel scale and star rating;
B. The main service desk is marked in Chinese and English, with reception, inquiry and checkout sections, and staff on duty 24 hours a day;
C. providing message service;
D. Provide one-time ordinary bill settlement service (except commodities);
E. providing credit card services;
F. 12h provides foreign currency exchange services;
G. The reception desk provides hotel service publicity materials, hotel price lists, local traffic maps in Chinese and English, national tourist traffic maps, introductions of tourist attractions in this city and the whole country, timetables of various means of transportation, and newspapers and periodicals suitable for hotel guests;
H. It has a perfect reservation system, and can accept domestic and foreign rooms and domestic catering reservations;
First, there is a safe for valuables opened by the hotel and guests at the same time. The safe location is safe and hidden, which can protect the privacy of guests;
J. A doorman shall be appointed to meet the guests at 16h;
K. Set up full-time baggage handlers and special luggage carts to provide luggage service for guests at 18h. There is a small luggage storage place;
Set the length of the manager on duty to receive guests 24 hours a day;
Meter (short for meter) has a lobby manager to serve in the 18h lobby;
Noun (abbreviation of noun) sets up a guest rest place in the non-business area;
O. provide in-store tracking services;
Page (abbreviation of page) provides valet reservation and taxi service;
Q: There are ramps for disabled people in the foyer and main public areas, and wheelchairs are provided. There are toilets or toilet seats for the disabled, which can provide special services for the disabled;
R. you can serve in English. All instructions and services should be expressed in at least both Chinese and English;
The operator of the south switchboard can provide telephone service for guests in at least two foreign languages (English is the necessary language).
Edit paragraph 6 room
A at least 40 rooms (sets) are available for rent;
B. the room area is spacious;
C beautifully decorated with upholstered beds, dressing tables or writing desks, wardrobes and hangers, chairs or simple sofas, bedside tables, bedside lamps and luggage racks. Indoor carpet or wooden floor. Using indoor area lighting, the illumination of the target object is good;
D there is a toilet, equipped with a bucket, a dresser (equipped with a washbasin and a toilet mirror), a bathtub with a shower head (shower head is not needed if there is a separate shower room), a shower curtain and a clothesline. Take effective anti-skid measures. The bathroom is decorated with advanced building materials with soft colors and good lighting. Have a good exhaust system or ventilator, 1 10/220V power socket. 24-hour hot and cold water supply;
E. there are domestic and international direct dial telephones. There are instructions for use and a local telephone directory next to the phone;
F color TV sets, audio equipment and closed-circuit television broadcasting systems are all available. There are no less than 16 radio channels, including satellite TV programs or self-made programs, with channel descriptions and program lists. The broadcast content shall comply with the regulations of China municipal government. Self-run programs have at least 2 channels, which are broadcast at least twice a day, and the night broadcast time is not earlier than zero;
G. It has effective noise prevention and sound insulation measures;
H. there are shading curtains;
First, there is a single room;
J. there are suites;
K there are rooms for the disabled, and the equipment in this room can meet the general requirements of the disabled;
Stationery with a length suitable for the hotel's own star rating. There are hotel service guides, price lists, accommodation regulations, introduction of tourist attractions in this city, tourist traffic maps of this city, and newspapers and periodicals suitable for hotel guests;
Meters (short for meter)) Rooms and bathrooms should be tidied/kloc-0 times a day, bed sheets and pillowcases should be replaced every day, and guest supplies and consumables should be fully supplemented;
Noun (abbreviation for noun) provides turndown service and places good night cards;
O provide cold and hot drinking water and ice cubes o.24h hours a day, and provide tea or coffee free of charge;
Page (abbreviation of page) Generally, there should be a mini bar (including mini refrigerator) in the guest room to provide a proper amount of drinks, and put hard liquor in a proper position, equipped with drinking utensils and wine list;
Q. When guests receive guests in the room, they can provide additional chairs and tea service as required;
R. provide wake-up call service;
South provides message service;
T. provide dry cleaning, wet washing and ironing services;
The unit has a food delivery menu and a drink list. 18h provides Chinese and western breakfast or light meal delivery service, and there is a food delivery board that can be hung outside the door.
Verb (the abbreviation of verb) provides shoeshine service.
Edit this paragraph 7 restaurants and bars.
A. The total number of meals should be adapted to the reception capacity of the guest room;
B: There is a restaurant in China. At the end of dinner, guests should order food no earlier than 21;
C there is a coffee shop (simple western restaurant), which can provide buffet breakfast and western-style dinner. The business hours of coffee shops (or restaurants) shall be no less than 16h, and there shall be clear business hours;
D. there is a suitable banquet hall or small banquet hall. Can provide Chinese and western banquet services;
E. there are independent closed bars;
Supervisors, foremen and waiters in restaurants and bars can provide services in fluent English.
Edit paragraph 8 kitchen
A. the location is reasonable;
B. Tile the wall, lay anti-skid materials on the ground and have a ceiling;
C the cold dish room and pastry room are separated independently, and the air conditioning equipment is sufficient. There are air disinfection facilities in the cold dish room;
D. The roughing room is isolated from the operation room, the temperature in the operation room is appropriate, and the cold air supply is more adequate than that in the guest room;
E. there is enough cold storage;
F. the location of the dishwashing room is reasonable;
G. There are special facilities for placing temporary garbage and keep them closed;
H between the kitchen and the dining room, there is a spring door, which is sound-proof, heat-insulating and odor-proof.
First, take effective measures to kill mosquitoes, cockroaches and other pests.
Edit these 9 public areas.
A. provide return lines or parking lots;
B there are enough passenger elevators for buildings with 3 floors and above;
C. having a public telephone and a local telephone book;
D. there are separate toilets for men and women;
E there are small shopping malls selling daily necessities, souvenirs, handicrafts and other commodities;
F. selling stamps, sending letters, handling telegrams, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. ;
G. provide convenient medical services for guests when necessary;
H. emergency power supply line and emergency lighting.
Edit the selected item in this paragraph 10 (***79 items, at least 1 1).
10. 1 guest room (item 10)
A. Visual inquiry services such as bills can be provided in guest rooms through audio-visual equipment, and voice mail services can be provided;
B. the toilet has a drinking water system;
C not less than 50% of the rooms have separate bathrooms with showers and bathtubs;
D not less than 50% of guest rooms and bathrooms have separate dry and wet areas (with separate dressing rooms);
E. All suites are equipped with bathrooms for the use of the host and visiting guests;
F. Set up a business floor, where you can check in and check out, with a business center and a rest place for guests.
G. There is fax or e-mail receiving and sending equipment in the guest room on the business floor;
H. provide free in-store wireless paging service for guests;
First, provide 24-hour laundry express service;
J. Entrusted agency service (golden key service).
10.2 restaurants and bars (9 items)
A. there is a lobby bar;
B. there is a professional teahouse;
C a western restaurant with reasonable layout, luxurious decoration and elegant style, with a special western-style kitchen;
D besides western restaurants, there are other foreign restaurants with special kitchens;
E. there is a bakery;
F. a restaurant with flavor;
G. A grand banquet hall for formal banquets with at least 200 people and a special banquet kitchen;
H. There are at least 10 restaurants with different flavors (except banquet halls);
I. there is a restaurant that is open 24 hours a day.
10.3 commercial facilities and services (5 items)
A. Providing Internet services with a transmission rate of not less than 64 kilobits per second;
B. Closed telephone rooms (at least 2);
C. negotiation room (at least 10 people);
D. provide translation, interpretation and full-time secretarial services;
E. Library (at least 1000 volumes).
10.4 conference facilities (item 10)
There is a special conference hall with cloakroom, which can accommodate at least 200 people;
B there should be at least two small meeting rooms;
C simultaneous interpretation facilities (at least 4 languages);
D. there are telephone conference facilities;
E. There is a live video and audio relay system;
There are computers and computer projectors for rent, ordinary film projectors, slide projectors, video recorders and document shredders;
G. Have a special copy room, equipped with sufficient copier equipment;
H. modern electronic printing and binding equipment;
First, there is a photographic film development room;
J. there is an exhibition hall of at least 5000 square meters.
10.5 public facilities and health and entertainment facilities (42 items)
A. ballroom;
B. Karaoke hall or KTV hall (at least 4 rooms);
C. game room;
D. chess room;
E. cinemas;
F. Regular song and dance performances;
G. Multi-function hall, which can provide services such as meetings, cold meals and cocktail parties, and can also be used as karaoke bars and dance halls;
H. gym;
First, massage room;
J. sauna;
K. steam bath;
Length surfing bath;
M (short for meter)) solarium;
Noun (abbreviation for Noun) indoor swimming pool (surface area of at least 40 square meters);
O. Outdoor swimming pool (surface area at least 100 m2);
Page (abbreviation of page) tennis court;
Bowling room (at least 4 lanes);
R. rock climbing practice room;
South squash room;
T. billiards room;
Unit multifunctional comprehensive fitness massager;
Verb (abbreviation for verb) electronically simulates a golf course;
W. golf driving range;
X. Golf course (at least 9 holes);
Y. circuit;
Z. parks;
Aa。 Racecourse;
Ab。 Shooting range;
Alternating current Archery range;
Advertising. Actual combat simulation amusement park;
Ae。 Table tennis room;
Af。 Ice rink;
Ag。 Outdoor ski resort;
Ah. Self-use bathing beach;
Ai. Diving;
Aj。 Surfing at sea;
Ak。 Fishing;
Al. Beauty salon;
I am. Boutique;
Ann. Independent bookstore;
Oh. Independent flower shop;
Associated Press. Baby care and children's recreation room.
9.6 Safety facilities (3 items)
A. electronic card door lock;
B. guest room valuables safe;
C. Independent power generation system