Our hotel uses blue bean cloud. Before the launch of Blue Bean Cloud, we set up a service center and a switchboard to answer customers' calls. During the peak service period, we can see colleagues from the two departments running around, answering customers' calls and telling waiters to do it with walkie-talkies. Our aunts in the housekeeping department are generally older, and sometimes they can't hear clearly or miss listening, so we will receive many guests' urging and complaints. After the launch of Blue Bean Cloud, our service center and switchboard were directly merged into one department. Now, what used to take eight employees can be done by only two employees. After receiving the customer's demand, the service center directly inputs the customer's service demand into the Blue Bean Cloud system, and the system will intelligently match the employees responsible for the service. Employees will only receive the work orders they need to do on their mobile phones, and the services and rooms ordered by customers will be displayed on their mobile phones, which greatly reduces the situation that employees send wrong messages and leak secrets. I was worried that my aunt was too old to use this system, but as a result, my aunts learned it in an afternoon and now they like it very much. For our management, we can view online comments and staff services directly on our mobile phones.