Keywords: management communication, enterprise management, interpersonal communication, effective communication, internal relations. [Text]
The significance of management and communication
To study the relationship between management and communication, we must first understand their meanings.
The so-called management is to design and maintain a good environment, so that people can efficiently complete the set goals in the group. In this case, in order to design and maintain such a good environment and enable people to work efficiently in groups, we need: communication. The so-called communication means that both parties can connect. It is not easy to use words that are easy to understand and achieve meaning. In modern social activities, especially in the reform and opening up and the construction of market economy, people need to communicate with each other, people with things, and people with nature. Communication is an important way to build a bridge of friendship and lead to the other side. It covers all aspects of society. Even when you are alone, you can communicate with yourself and the environment. Communication is the most important part of management activities and behaviors, and it is also one of the most important responsibilities of enterprises and all other managers. The reason why management activities occur in human activities and management behaviors occur in various human behaviors is because with the development of society, group activities and behaviors have emerged. In a group, effective communication is absolutely indispensable for each group member to make concerted efforts under the same goal. In a group, effective communication is absolutely indispensable for each group member to make concerted efforts under the same goal. In each group, its members should express their wishes, put forward opinions and exchange ideas; The team leader needs effective communication to understand the situation, gain understanding and issue orders. Therefore, it can be said that good and effective communication among organization members is the actual guarantee of organizational efficiency, and effective communication between enterprise managers and managed people is very important for coordinating all members to achieve their goals.
Second, the internal relationship between management communication and enterprise management
I think the connection between management communication and enterprise management is mainly manifested in the following aspects. (a), all the management behavior process, the vast majority of communication behavior process.
Communication is the essence and core content of management, and it is also the main means and important methods and tools to implement enterprise management. For example, the plan in management function must be based on information collection, collation and analysis, and the process of information collection and processing is the process of communication. When making a plan, you need to absorb the opinions of the team. After making the plan, it is necessary to form a formal document and distribute it to all members of the organization related to the implementation of the plan. Organization leaders also need to explain the plan and the implementation methods and difficulties of the plan to organization members. Members of the organization must have feedback on the plan, and if necessary, they must make some modifications to the plan when implementing it. All these management functions and activities are communication behavior processes.
(2) Most communication behavior processes are management behavior processes.
If the communication behavior process is reduced from the background of human society to a relatively small range of enterprises or organizations, from the perspective of organizational behavior, a large number of communication behavior processes are bound to be related to or overlap with the management of enterprises or organizations, except for a few personal or anti-management communication behaviors and processes, most communication behavior processes are management behavior processes.
For example, in an enterprise, the communication between colleagues outside working hours or even during office hours is often to discuss the company's business or to coordinate the working relationship. Such behavior can certainly be regarded as management behavior. In an organization, leaders say a word to employees because it happened in the organization.
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Therefore, it is impossible or should not be just communication, but one of the management behaviors around the goals of enterprises or organizations.
(3) Communication behavior plays a very important role in management behavior.
With the development of human society, the degree of informatization is getting higher and higher, and communication behavior is of extraordinary importance in management behavior. The globalization of economy and market makes modern enterprises become large-scale trans-regional, transnational and transcontinental enterprises with many people, institutions and businesses. In such an unprecedented large and complex enterprise, the difficulty of management communication has multiplied objectively, which has become the key and bottleneck of management in many large enterprises, thus highlighting the position and role of communication in management.
In the modern information society, with the amazing development of electronics and communication technology, information itself has developed into an independent industrial sector and a powerful driving force for global economic development. In consulting companies, team communication, knowledge sharing, coordination and cooperation are management communication, which undertakes the important task of integrating enterprise resources and intelligence to create value for customers. The integration of enterprise resources basically depends on successful and effective management communication. In this situation, management communication is bound to be paid more and more attention by managers and management scientists.
Communication is the lifeline of management.
Communication is an important means of information exchange and the lifeline of management. It is like a bridge, connecting different people, different cultures and different ideas. Good and effective communication can make both sides fully understand and reach a consensus. Management communication is an extension of the concept of communication, including not only communication between individuals, but also communication between groups and between superiors and subordinates. As a manager of a department or organization, most of the decision-making affairs made every day revolve around the core issue of communication. It is an important management tool. The application of this tool can make the management process of the unit smoother and the information exchange more sufficient, so as to achieve the management goal efficiently.
(A) external communication: create a good business environment.
The era we live in is an era in which people, organizations and countries are getting closer and closer. Every organization has extensive contacts with other organizations and individuals. Only when the operation is done well can there be a good space for survival and development. An organization can only function well if it is in a good state of public affairs. Henry of America? Ford once said: As the chairman of Ford, I warned myself that we must establish a harmonious relationship with all walks of life and not be powerless in communication. It can be seen that a successful manager must have strong communication skills. Let's take a look at the story of successful manager Echo.
Before the age of 25, Iacocca, who was famous all over the world for saving Chrysler, was just an ordinary engineer who was silent all day. Iacocca's chance to change his destiny is that he has learned a seemingly simplest skill-communicating with people. At the age of 25, he attended a "communication skills training course" sponsored by a training institution in Calci, which became the starting point for him to rewrite himself. This communication ability later became Iacocca's "magic weapon", so that some people say that he saved Chrysler with one mouth. When Eco became the president of Chrysler, Chrysler was famous for its low-quality products, high debt, no loans and overstaffed people. After he was ordered in a crisis, he listened to the opinions of employees and improved their morale; Ask customers to feedback the problems of this product and collect information; Lobbying inside and outside Congress, activities between government departments. Iacocca attacked everywhere, divided his forces, and his communication in many aspects received miraculous results: those members of Congress who had strongly opposed government guarantees were silent, and the government changed its original intention and adopted a cooperative attitude of actively providing guarantees. The loan of $654.38 billion mysteriously fell from the sky, allowing Chrysler to develop several new cars that meet the market demand in one fell swoop. 1982 turned losses into profits, and 1983 earned more than 900 million dollars, creating the most profitable year in the company's history. Echo suddenly became famous all over the world.
In today's society, for an enterprise, the customer is God, the image of the enterprise is created externally, and the quality of employees is grasped internally. An enterprise will stop operating without customers; For state organs and units, the people are God, and the interests of the people are no small matter. Without a good social image, people will be dissatisfied. Therefore, if an organization wants to establish a good social image and create a good business environment, it must communicate with the outside world in various ways.
(B) Internal communication: enhance organizational combat effectiveness
External communication is not enough for a successful organization. There is a simple reason. Productivity comes from within the organization, especially from people within the organization. Whether internal communication is good or not is related to the morale of employees in the organization, affects organizational efficiency, and then affects productivity and productivity. Therefore, it is necessary to establish communication and exchange channels within the organization and make them unimpeded.
Establish a sense of ownership through communication: when electronic communication systems are spread all over the world, it is still easy for us to shut ourselves in the room and communicate with the outside world. But it is not enough to establish interpersonal communication just by a few emails or faxes. In this fast-paced world where everyone claims that "I don't have time", we must not forget that we should also have emotional communication while adopting high-tech communication means. Organizations that lack communication forget a truth: only the people are the driving force to create history. Most employees are eager to keep close contact with the organization. They hope that the relationship with the organization is more than just payroll and benefits. They need to be "people in the circle". They expect to get a special feeling of combination from frank communication. Therefore, through communication, employees can be familiar with their work; Through communication, employees can speak freely and make them feel valued; I am the owner of the enterprise, and I want to contribute to the enterprise. Through communication, employees will take the initiative to undertake obligations rather than just obey orders. According to the survey, experts believe that if employees are spiritually satisfied, their work will be more effective. In other words, through communication, employees can be masters of their work, and their work will be more motivated. Practice has proved that excellent managers pay more attention to employees' real feelings and subjective experiences. Respect is an indispensable part of people's spiritual needs. A respected person and a disrespected person are very different in mental state and working energy. Respected people often have a sense of warmth and belonging, which will greatly stimulate their enthusiasm and enthusiasm.
How to communicate effectively in management
In the process of managing people, it is necessary to use communication skills to resolve different opinions and opinions and establish * * * knowledge. When * * * knowledge comes into being, the charm of career will naturally be manifested in the cultivation of good communication skills and interpersonal relationships, which are not all innate. To do "people" business, we must learn effective communication skills. First of all, we should correctly understand the meaning of communication. Communication is the transmission of information, that is, if the information is not transmitted to the recipient, it means that communication has not happened. On the other hand, in order to communicate successfully, information not only needs to be transmitted, but also needs to be understood. The perfect communication effect is that the information between the sender and the receiver is not attenuated, that is, the information is completely consistent. In communication, there are often several wrong views. The most common is, "I told him, so I communicated with him"; Or "I told them, but they didn't understand me!" " "In fact, language itself does not have meaning, and translation still has a process. So in the process of communication, we must make sure that the other party really understands what he means. In addition, I think good communication is to reach an agreement with both parties, not to accurately understand the meaning of information. You can often see two people quarreling. Good communication means that both sides understand each other and reach an understanding. But it is often because someone is particularly tough and can't listen to other people's opinions. In order to avoid quarreling, the other party has to say "You are right, I agree with you". Such communication may eventually lead to many problems.
The following provides several behavioral rules for effective communication: confident attitude, considerate behavior of others, prompt the other party appropriately, tell the other party directly and effectively, and make good use of inquiry and listening. Now, communicative competence is beyond doubt.
It is listed as one of the three abilities that an MBA should have. "Relationship is productivity", and being good at building interpersonal relationships is recognized as an ability no less than any other indicators. A good communication manager must create a smooth working environment and work in a good state of public affairs. Mutual trust and understanding gained through effective communication will inevitably lead to strong management of mutual support and respect, so communication is the lifeline of management!
Verb (abbreviation of verb) interpersonal relationship and communication
As far as everyone is concerned, he is in a communication environment from birth, but in all communication, some communication results are good, which is called effective communication. Effective communication is closely related to the success or failure of life development. In today's world, due to the needs of social development, effective communication has been related to people's social psychology, social communication, cooperative economic benefits, quality education and social civilization construction.
Interpersonal relationship is formed and developed in the process of interpersonal communication. Without interpersonal communication, interpersonal relationship cannot be established and developed. In fact, the formation of interpersonal relationships of any nature and type is the result of mutual communication between people; The development and deterioration of interpersonal relationship is also the result of mutual communication. Communication is the premise and the fundamental way for the establishment and development of all interpersonal relationships.
Interpersonal relationship is mainly composed of three factors: cognition, emotion and behavior. Cognition is the premise of interpersonal relationship, and it is a relationship established through mutual perception, recognition and understanding in the process of interpersonal communication. Interpersonal relationship is the beginning of human cognition, and it is impossible to establish interpersonal relationship if you are completely unfamiliar and ignorant. The adjustment of interpersonal relationship is also inseparable from cognition.
Emotion is the main regulating factor of interpersonal relationship, and interpersonal relationship is always characterized by mutual satisfaction or dissatisfaction, love or disgust. If there are no emotional factors involved in the adjustment, the relationship is unimaginable. Emotional factors refer to the experience associated with people's needs, which produces positive emotional experience for things that meet the needs and negative emotional experience for things that hinder the needs.
Behavior is a means of communication in interpersonal relationships. In interpersonal relationships, both cognitive factors and emotional factors are expressed through behavior. Behavior refers to all external behaviors such as words, manners, styles, expressions and gestures, and is a means of communication to establish and develop interpersonal relationships.
Good interpersonal relationships can not only do their own work and study well, but also help to form a harmonious group atmosphere, enhance group unity and cooperation, and contribute to the overall efficiency of the group. Working in this interpersonal environment will make people feel happy and promote physical and mental health.
References:
Analysis on the strategy of improving enterprise management communication: on the effective communication of modern enterprise managers.