The key problem of studying passenger transport psychology is to define the concept of passenger. A person who holds a valid railway boarding pass and his peers' children who travel free of charge will become passengers from the time they enter the passenger service system to the time they leave the passenger service system, that is, from the time they buy tickets, get off at the station and check in. The processing and production process of passenger transport products is the process of analyzing passengers' psychological activities and meeting passengers' psychological needs. The satisfaction of psychological needs reflects the quality of passenger service. Therefore, it is the core content of passenger transport management to master the psychological activities and needs of passengers and meet their travel needs from the perspective of service objects.
(B) from the perspective of transport services
1. The behavior of transportation service enterprises is human behavior.
People are the direct providers of transportation services, and transportation enterprises rely on people to achieve their goals. Even in the management of the future society, the most important management is naturally person-to-person management. Although the development of science and technology has promoted the wide application of high-tech products in transportation services, it is still people who design and use these products. How to make high-tech products widely used in transportation enterprises, so as to meet the travel needs of passengers to the greatest extent, depends on the degree to which planners, designers and users grasp the psychological needs of passengers. Therefore, it is the theme of transportation service enterprise management to study the law of people's psychological behavior in order to arouse people's enthusiasm and improve the level of transportation service. Summary: If I am a passenger, I hope the subway I take has good service and good transportation quality. Give me a bad face, and its service is too much.