Selected Works of Personal Work Summary at the Front Desk (1)
First, study in practice and try to adapt to work. This is my first job since I joined the company. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of my boss and colleagues, I became familiar with the work of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is the window of the company's external image. Just over two months have given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be treated with courtesy, and the phone should be answered and transferred.
Since I took office, I have worked hard to adapt to the working environment and new work at the front desk, earnestly performed my duties and successfully completed various tasks. The study and work in the past two months are summarized as follows:
First, study in practice and try to adapt to work. This is my first job since I joined the company. As a newcomer, when I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of my boss and colleagues, I became familiar with the work of the front desk and the functions of various departments in the company in a short time. It also allowed me to quickly complete the transition from a student to a staff member. It is said that the front desk is the window of the company's external image. Just over two months have given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. The guests who receive the company's visit should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled seriously, and colleagues should be treated with humility and sincerity, so that I can learn at work, make progress and benefit a lot. )
Second, learn the company's corporate culture and improve yourself. After joining Zhongfu, I really realized the connotation of the ten words "diligence, professionalism, self-confidence, vitality and innovation", which, I think, is also the driving force to inspire everyone to move forward. I also ask myself to devote myself to my work with a positive and optimistic attitude, do my job well in a down-to-earth manner, find out the shortcomings in my work in time, and communicate with the department in time. This has always been the goal and direction of future work.
Third, expand your knowledge and constantly improve yourself. More than two months of work also gave me a sense of crisis. It is inevitable that you will encounter some bumps in the work, so it is not enough to rely only on your current knowledge and understanding of the company. I want to keep charging myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work. When you first enter the workplace, it is inevitable that there will be some small mistakes; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening.
I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!
Personal work summary and anthology at the front desk (2) 1. receptionist
20xx 65438+ 10 to July, engaged in reception work at the front desk. The receptionist is the first person to show the company's image. At work, I treat every visiting customer warmly in strict accordance with the company's requirements and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * gained about 1000 users.
Second, the reception of the meeting
1. Receiving external meetings
Participated in Shandong Unicom's financial conference reception, operation and maintenance department work meeting, manpower monitoring training meeting, provincial G network business meeting, and business analysis meeting held by Linyi Branch and Heze Branch. For this foreign conference, the venue will be arranged in strict accordance with the high standards required by the conference, and hotel-related matters will be actively coordinated and services will be provided during the conference. In this process, I learned more about dealing with people and serving gifts, and accumulated a lot of experience.
2. Internal meeting management
Arrange meeting rooms fairly according to the needs of all parts, avoid meeting conflicts, and pay attention to relevant registration, meeting room hygiene, and after-care inspection of public goods. In order to provide better service to employees in this department, more than 500 internal meetings were arranged in the past year.
3. Video conference governance
When holding a headquarters or provincial video conference, turn on the video system on time half an hour in advance according to the notification requirements to ensure that the conference is connected to this year on time without delay; Make an appointment in advance when meeting with counties, and call all terminals to ensure that each county can attend the meeting normally.
Third, expense reimbursement and contract records.
In strict accordance with the requirements of the company, the reimbursement form is received on Monday, signed by the leader on Tuesday, and then entered into the erp system and registered. In the past year, more than 65,438+0,000 reimbursement documents and more than 20 contracts were recorded.
Fourth, comprehensive affairs work.
In July 20xx, due to some personnel changes, I was transferred to the office to engage in public security inquiries, signing foreign documents, trade unions, office supplies, canteen management and other work, and later took over the information editing work.
Meeting minutes, window of China Unicom, administration library management.
By the end of June, 165438 * * * had received about 300 public security inquiries, handled about 90 foreign-related documents in strict accordance with the company's regulations, uploaded and released 20 pieces of information in time without delay, and compiled the second phase of Unicom Window.
Do a good job in the registration and entry and exit of small fixed assets such as notebooks and desktops, contact maintenance outlets for computer maintenance in time, communicate with them, and request spare machines to avoid delaying normal work.
Verb (short for verb) Other jobs
At the same time, conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and help leading colleagues prepare for the first staff sports meeting; Won the first place in Linyi Unicom's honest speech; Shandong Unicom won the third prize in the Integrity Speech Competition, and is currently actively preparing for the summary, selection and performance of the 20xx cultural performance.
VI. Insufficient work
Lack of initiative, less communication with leaders, insufficient consideration and meticulous writing skills, and failure to grasp the highlights of the company's information in time during the information submission process, resulting in low quantity and quality of information and affecting the company's information ranking in the province.
Seven. 20xx work plan
1. Self-study combines the actual situation of the General Department, closely follows the leaders' intentions, coordinates internal and external relations, and solves problems for the leaders.
2. Actively learn from other units, hotels and other conference reception experience, improve the reception level and enhance the company's image.
3. Do a good job in trade union work, carry out meaningful activities, communicate and continue to carry out "trade union fever" activities.
4, canteen management market research, increase control, create a warm and comfortable, low-cost dining environment.
20xx is coming, full of challenges and opportunities. 20xx years have come. In the new year, I will sum up my experience, overcome my shortcomings and learn to contribute to the development and growth of the company.
In June of 20xx, he entered the branch of China Unicom Company in * * County, and a member of China Unicom was gloriously employed for five months. With the help of leaders and colleagues at all levels in the company, I successfully completed all the tasks arranged by the company. Now I will briefly report my thoughts and work in 20xx to the company leaders.
First, study hard, pay attention to practice, and constantly improve their literacy and work ability.
Take learning as an important way and method to acquire new knowledge, master methods, improve abilities and solve problems, and earnestly arm our minds with theory, guide practice, enhance our working ideology, actively study the Party's theory, line, principles and policies, earnestly study Marxism-Leninism and Mao Zedong Thought, and earnestly study The Selected Works of Recent * * *. Through these theoretical studies, I have deepened my understanding of the 16th National Congress of the Communist Party of China and the 4th and 5th Middle Schools of the 16th National Congress. In particular, my understanding of the spirit of the Sixth Plenary Session deepened my understanding of Scientific Outlook on Development, and combined with the company's reality, I carefully studied the company's governance system and work regulations, so that the difficulties in my work were solved most effectively. By studying these work regulations, I have further deepened my understanding of all the work, and I can be realistic and pragmatic in carrying out all the work.
Second, focus on the center and do your duty.
After entering the company, according to the arrangement of the leader, be responsible for the attendance, assessment and vehicle management of the comprehensive department, and assist the channel department to publicize the management of goods. I treat every job with a serious and responsible attitude, which has been well received by my colleagues. First, in order to get familiar with the work as soon as possible, I quickly consulted relevant information and became familiar with my job responsibilities. The second is to consult the company leaders and colleagues with an open mind to make the company more comprehensive. The second is that I treat every employee's attendance record in a fair and just manner, and I don't bring personal feelings and colleagues to work. After a period of hard work, my work has been understood and supported by most colleagues. I made a mistake in five months' attendance work. I always have the interests of the company at heart. Third, I helped the channel department to promote the management of goods with great enthusiasm. Just entered the company, it was stored in the company's promotional materials warehouse. It is quite confusing to say that some promotional materials can be reused. Ignoring it will waste the company's finances. After work, I classified all kinds of promotional items and made an item registration form, and registered all the items one by one, so that all promotional items could be stored in an orderly and convenient way. This measure not only saves the financial expenses of the company, but also saves the work and improves the work efficiency. Fourth, I also actively help other colleagues in the company. Since joining the company, I have insisted on leaving the company as early as possible every day, and I am consciously responsible for office hygiene. When my colleagues were busy, I took the initiative to help the filter cloth work overtime, which was well received by my colleagues.
Three. Existing Problems and 20xx Work Plan
Although I have worked hard in the past five months, there is still a big gap between my theoretical level, working ability and unfamiliarity with my new job and the requirements of the company leaders. I am determined to improve and solve these problems in my future work in order to better serve the company.
In view of the above shortcomings and problems, in the new year, I intend to do the following to make up for the shortcomings in my work:
First, continue to have a comprehensive and in-depth understanding of the company's systems and businesses. Take the company's various systems as the theoretical basis of attendance work, and carry out attendance work better in combination with the actual situation. 5 1- paper-net-welcome.
The second is to use practice to improve all-round working ability, pay close attention to practice while paying attention to learning, and use the learned knowledge to guide practice in practice to improve working ability and working level in all directions.
Third, do a good job in the new year, and I will accumulate more.
Extremely work attitude, more enthusiastic work style, do your own job well, work hard, and strive for "the best is only better"
Fourth, continue to do your job well, do some work within your power and make due contributions to the company.
Personal work summary at the front desk (3) The coming 20xx year is a full, busy and happy year. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.
First, strive to improve service quality. Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and do a good job of confidentiality. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.
Third, do a good job in stationery procurement and learn some purchasing skills. Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and thoughtful service. Save every penny for the company. Maintain more than two fixed suppliers.
Fourth, do a good job in warehouse management. Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.
Fifth, focus on the overall situation, regardless of personal gains and losses. Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!
Personal work summary at the front desk (4) Time always flies. I have gained a lot from working at the front desk for more than two months. Since taking office, I have worked hard to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed all the work.
First, the daily work content:
1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;
2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;
3. Update the address book. In view of the company's large personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;
4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;
5. Record the daily duty and clean the front desk and VIP room;
6. Turn on the led screen at 9:30- 10:00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately;
7. Clean the offices of the general manager and chairman;
8. Receive daily newspapers and mails and hand them over to relevant personnel in time;
9. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;
10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;
1 1, register the temperature every day, turn on the air conditioner as required and make records;
12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.
Second, the existing problems:
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.
Third, give yourself advice:
1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.
2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.
3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;
4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.
5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!
Personal work summary at the front desk model essay selection (5) Time flies and a new year is coming soon. In the next 20xx years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now, let's sum up our work in 20xx.
First, the basic content of the front desk work.
The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20xx 165438+ 10, I started to be a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.
Second, the experience and lessons of the front desk work.
Before working in xxx enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.
Third, the next work plan of the front desk.
Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!
I recommend it carefully.