The key point of paving management is menu table. The menu table is usually located near the wall or side, which is convenient for guests to take.
Paving operation requirements
(1) The menu table uses a long table. There are all kinds of food and drinks on the table, and there are all kinds of tableware next to it. The menu is available to the guests. The general requirement is to put cold dishes in front or on the side, hot dishes in the middle, big dishes in the back and dishes in the middle or on the side. There is a sense of hierarchy and art.
(2) the tablecloth on the menu table should be neat, surrounded by skirts, beautiful and generous, and the effect is good.
(3) Cold dishes, snacks or bread are served 20 minutes before meals, and hot dishes, steamed buns or jiaozi are served 10 minutes before meals, all of which are set on the menu table according to the design requirements.
(4) Set the dining table, spread the tablecloth, and put the flower bed, five-flavor rack, toothpick rack, oral cloth, etc. Menus and desktops only provide simple services.
(5) set up a welcome post at the entrance of the canteen, responsible for the welcome work.
Attendant workflow editor
In the cafeteria, besides the waiter providing soup, meat and vegetables according to customers' requirements, customers can also choose their own food to serve themselves. The waiter in the cafeteria must arrange all kinds of food all the time, and can't slow down the work of the service line.
1. Prepare the cafeteria counter
(1) Item preparation: Before the service starts, the waiter should clean the counter, cup holder, metal surface and counter surface; Prepare trays, napkins and tableware; Dining table and cup holder must be neat and orderly; Service equipment and CD supply should be properly combined: CDs of the same model should be placed on the same line. Mats, stools and tables should be ready.
(2) Food preparation: Seasonings, condiments and prepackaged foods should be placed in proper places; Hot and cold drinks, food and salad, dessert, bread, etc. Should be carefully decorated and displayed; When displaying the main course, the meat slices should be piled higher, the meatballs should be arranged in a straight line, and the meat pieces should be placed in the middle of the plate. Salads such as fruits and vegetables should be placed at a certain height and have different shapes. When arranging salad, put the dishes of the same color together for customers to choose. Dessert counters and other parts should also be clean and orderly. Desserts should be placed according to different groups of food and containers, keeping a straight line for easy selection.
In short, we should make the decoration of food more attractive and stimulate people's appetite.
Provide food service
(1) Welcome guests. Say hello to customers when they approach the counter; Ask the guests what kind of food they like, answer their questions and make suggestions according to the menu.
(2) Sub-packaging of food. The waiter at the automatic restaurant counter should provide food according to the quantity requested by the guests. Insufficient weight will spoil customers, and excessive weight will cause waste. Therefore, the waiter must know and be familiar with the types of dishes required for each food; Don't let the food go beyond the edge of the plate when loading it; Salad should be divided into each plate according to the weight in advance. Be careful not to destroy the decoration of salad in the plate. It is best for every guest to see this decoration.
(3) Main course service. The main course is on the steam table. Know what the guests want before serving, such as seasoning, decoration weight and so on. Waiters should give help to meet their needs.
(4) beverage service. Drinks are provided by guests themselves or by waiters. When guests serve themselves, ice cubes and drinks must be put in proper places.
(5) checkout. At the end of the service line, the cashier records the dishes the customer wants and lists the amount and total amount of each food on the bill. When the cashier gives the bill to the guest, according to the different system of the restaurant, the customer can pay at this time or after the meal.
Step 3: Add food.
(1) People who add vegetables: Every canteen waiter will supply some food regularly, and it is his responsibility to fill up these foods between services. Some cafeterias have special waiters to provide food on the service line. They inform the chef about the food the counter needs, and then inform the counter attendant about preparing food in the kitchen, so that the counter attendant doesn't have to leave the service line to add the required food items.
(2) Method of adding food: Don't put fresh food on a plate with leftovers; When guests take away salads or desserts, they should replenish them in time; When food is brought out of the kitchen, the plate should be full, because the guests don't want the last one.
4. Provide cafeteria service
Put the tray with food in the restaurant on the tray rack, and take the food out of the tray and put it on the service table, so the restaurant should provide the tray rack. Condiments should also be placed on the condiment rack at the service desk. These are all things that waiters should pay attention to.
The waiter is responsible for the work of the restaurant, including:
(1) Help elderly or disabled guests sit down, and also help guests with children sit down.
(2) Bring some condiments, such as ketchup, mustard and soup. According to the requirements of the guests.
(3) Provide guests with some food, such as eggs, steak and pancakes.
(4) Attach a clear menu of additional items to the guests from the service desk.
(5) Provide extra dishes and ensure the accuracy of the bill.
(6) supply napkins and other needed food.
(7) Add water, ice cubes and coffee to the guests.
(8) When the customer is ready to use dessert, the main course can be removed.
When the customer leaves, the restaurant waiter should immediately take away the dirty dishes and other tableware, clean the tables and chairs, rearrange the dining table and ashtray, clean the ground around the dining table and put the chairs back.