International trade internship report 2010-04-1915: 24 in * * * * internship report February 2009 12 to April 30th. This company is an international trading company mainly engaged in metallurgical and chemical products. The company has a business department and a documents department, and the finance department constitutes the main body of trade. I am an intern in the sales department. Our business department is mainly responsible for the export of metallurgical and chemical products. During my internship, I learned the basic knowledge of trade business, learned how to make foreign trade sales contracts with computers, and made shipping and foreign exchange receipts according to the requirements of letters of credit and T/T, and became familiar with e-mail, MSN, Yahoo! And the business personnel know the current development status of professional foreign trade companies according to the quotation required by the factory. Due to the severe impact of this year's financial turmoil, it has a great impact on business, especially on import and export enterprises. As a trading company mainly engaged in metallurgical and chemical products, I should have a certain understanding of metallurgical and chemical products, so on the first day I arrived at the company, I learned all kinds of metallurgical and chemical products. The names of all kinds of metallurgical and chemical products are mainly expressed in English, such as ferrosilicon, ferromanganese, ferrochrome, silicomanganese, metallic silicon, electrolytic manganese sheet, metallic manganese slag, calcium silicon and calcium carbide. Understand the composition and specifications of various metallurgical and chemical products, because it is an important basis to know not only the scientific name of the product, but also the product code, because the code of metallurgical and chemical products often appears in the contract, and the specifications of various products are equally important, because customers usually have to look at the samples first, and they must have products that meet their requirements and specifications before delivery, so as to carry out the following transaction negotiation steps. Therefore, familiarity with metallurgical and chemical products is the basic index to test whether a foreign trade salesman meets the requirements. It can be said that all the trade of our company is based on our familiarity with various metallurgical and chemical products. After several days of study, I got a general understanding of the names, English names, components and uses of the main metallurgical and chemical products to be exported by the company, and started to do basic business. First of all, by sorting out customer information, useful information can be filtered out. After collecting the company names, contacts and e-mail addresses of useful foreign customers, we will start sending letters hoping to establish business relations by writing e-mails. Communicate with foreign customers through email, MSN and Yahoo! At this time, communication is mainly in English, which requires a lot. Through continuous learning, English has also made great progress. For foreign trade professionals, they should not only master certain professional knowledge, but also communicate, negotiate, write faxes, emails and letters with foreign businessmen in English. If you don't master professional English well, it will be difficult to work and even affect the smooth progress of business. Therefore, in the internship, we are required to strengthen English learning and master foreign trade terminology. Determine the basic order intention through communication with foreign customers. Usually, before the customer places an order, the relevant orders/inquiries of our business department will be given, mainly aiming at the physical and chemical properties of the products, and the price and price terms will be initially confirmed. At present, due to the trend of international trade and market integration, product price competition is becoming increasingly fierce, and buyers are not limited to the original state of shopping around. Therefore, customer inquiries often take several cycles to reach a final understanding. During this period, salespeople usually face a lot of customer inquiries. Under the premise of limited energy and time, it is very important for a salesperson to choose what is a target customer and what is a mobile customer, so as to optimize his business and establish a long-term cooperative relationship with customers in the future. After repeated negotiations, the official order/purchase confirmed by the customer was obtained. Receiving customer orders means starting to enter the actual business operation field. We can sign a foreign trade contract. At this stage, we can negotiate with customers to determine the specific contract details, such as commodity inspection, transportation, insurance, financial collection (payment method), stations, ports and customs departments, as well as various middlemen and agents. If something goes wrong, it will affect the normal conduct of the whole transaction and may cause legal disputes. In addition, in international trade, the transaction volume of both sides is usually relatively large, especially for enterprises exporting metallurgical and chemical products. The trading volume of each export is about 65,438+000 tons, and the traded goods may be affected by various external risks such as natural disasters and accidents during transportation. Therefore, various insurances are usually needed to avoid or reduce economic losses. In accordance with the relevant international trade laws and practices, combined with China's actual situation and international trade practice experience, taking the basic process of metallurgical and chemical products export trade as the main line and based on specific export commodity transactions, this paper tests the main business operation skills in export trade, such as business correspondence drafting, commodity price accounting, terms of trade negotiation, sales contract signing, export goods consignment accounting, customs clearance, letter of credit review and modification, and trade document making and auditing. In addition, after confirming the order with foreign customers, it is necessary to go through the procedures of production, inspection, booking, shipment, inspection and customs clearance after signing the order, and make a series of documents related to the international trade process, such as ocean bill of lading, packing list, commodity inspection certificate, insurance policy, invoice and product quality certificate. We have studied these documents in class before, but we all think that what is said in the book is too theoretical to be used in practice. But when we really read these documents, we find that theory and practice are inseparable. At this time, what we see and use is exactly what the book says and what we learn. These documents greatly enhance our practical operation ability, and also give us a better understanding of how to fill in such documents. As international trade practice is a comprehensive subject, it is closely related to other courses. We should make comprehensive use of our knowledge. For example, when it comes to the quality, quantity and packaging content of goods, it is necessary to understand the subject knowledge of goods; When it comes to commodity prices, we should understand the contents of price science, international finance and monetary banking; When it comes to international cargo transportation and insurance, it is necessary to understand the contents of transportation and insurance disciplines; When talking about disputes, breach of contract, claims, force majeure and other contents, we should understand the relevant legal knowledge and so on. Therefore, if we want to do a good job in foreign trade, we must handle all kinds of relations in foreign trade. I learned a lot in this foreign trade practice. I think if we want to do a good job in foreign trade, we must expand our knowledge and learn the general rules for the interpretation of international trade terms, the uniform rules for collection, and the uniform customs and practices for documentary credits. These rules have become recognized general international trade practices in international trade, widely accepted and frequently used by people, and become the code of conduct for practitioners in international trade. Therefore, when studying this course, we must learn some internationally accepted practices and principles in combination with China's national conditions, learn to use some effective international trade methods and practices flexibly, and accelerate the integration with the international market in trade practice in accordance with international norms. In this way, when we do international business, we can reduce the trouble and complete the order more smoothly. Through this period of internship, I learned a lot, especially in the interaction with customers. For a successful salesman, make friends with customers before talking about business. At first, I took the initiative to say hello to customers on MSN and online, and then slowly customers began to say hello to me. Sometimes customers will call to greet and chat, which will enhance the conversation and friendship between me and my customers and make them feel good about me. For salespeople, these customer resources are the greatest potential in the future. Difficult customers are the best teachers for salespeople. Customer complaints should be regarded as sacred language, and any criticism should be acceptable. Correctly handle customer complaints: first, improve customer satisfaction; Second, increase customers' tendency to buy cards; Third, make huge profits. Closing a deal is not the end of sales work, but the beginning of the next sales activity. Sales work will not end, but will only "start from scratch" again and again. Successful people are those who learn from failure and are not intimidated by it. One thing that salesmen can't forget is that the lessons learned from failure are far easier to remember than the experiences gained from success. Failure to achieve the goal is by no means caused by the goal. Business failure is by no means the customer's fault. Ask any professional salesman the secret of success, and he will definitely answer: persistence. Nothing in the world can replace persistence. Talent is not good-talented people are everywhere: smart people are not good-people are used to poor smart people and education is not good-there are many educated people everywhere in the world. Only persistence and determination are the most important. Remember: the light that comes on first goes out first. Don't be a star of tomorrow. Persistence can last long. When a person is old, he is poor and miserable. It is not that he did anything wrong before, but that he did nothing. Salespeople must have a strong psychological endurance. It is common to be scolded by customers and hang up the phone unreasonably. Once I had a good talk with a client, and suddenly I said, stop talking, and the other party went offline. But the next time you talk to him, remember to keep a bright smile and a happy voice, as if the unpleasant things didn't happen last time. To leave a good impression on customers, maybe he is testing you, so if you want to be a good salesman, especially a foreign trade salesman, we can't see customers at all, so be careful. In this internship, we really felt the role of team spirit. Everyone, living in this society, must be in a team at all times and cannot exist in isolation. We can successfully complete this internship without the efforts and cooperation of our team. Without team spirit, we will be in a mess, without cohesion, we will not be able to complete orders and business volume will be out of the question. We not only improve our personal ability and business knowledge, but also understand the importance of team spirit and cooperation spirit. I believe that with this internship experience, I will be more clear about what I want, what I should do, how to do it and how to do it well in my future study, work and even life. I believe this internship will be a good start for my future life. I believe that I can better adapt to the work and do a good job in foreign trade in the future. After more than ten years in the ivory tower of the school, I changed from a student to a social person overnight. At first, it was really difficult to adapt. All roles and responsibilities have changed. When I came out to work, no one told you what to do and what not to do, and no teacher taught you how to correct your mistakes. Once you make a mistake, you should bear it. This is the responsibility of a social person. But at the same time, I feel that even if there is no more helplessness, you should do it. Internship is a necessary experience for every student. It enables us to understand the society in practice and learn a lot of knowledge that we can't learn in class. It also broadens our horizons and broadens our knowledge, laying a solid foundation for us to further move towards society in the future. Practice is an attempt to apply the theoretical knowledge we have learned to practice. Through this period of internship, I can have a preliminary understanding of foreign trade business, and I am glad to have the opportunity to contact customers, which is a good platform for my future work and further study. Foreign trade values experience, and the accumulation of experience is the wealth of the future. Although it's hard at first, the prospect is good. During my internship, my colleagues and managers gave me a lot of help. They told me the truth of being a man and how to do things well. I want to thank them for their help! There is still a long way to go and a lot to learn. I hope I can take every step. During the internship, there were happy and sad times, unforgettable things and thorny problems. I have been trying to overcome these and try to do well! I believe where there is a will, there is a way. And I will work harder and harder on my future life and work!