As an important national energy sector, electric power is the forerunner of national economic development. This paper puts forward the main contents of power marketing inspection in power supply enterprises, reflects some problems existing in power marketing inspection in China's power sector to some extent, probes into how to manage and construct the internal mechanism of power marketing inspection, and finally puts forward some suggestions on perfecting power marketing inspection.
Keywords: electric power marketing inspection; Power supply enterprises; Electricity consumption policy; Internal control; power demand
Investigating and handling responsibility accidents in power marketing is the main work of power marketing inspection, including investigating and handling illegal electricity use and stealing, and supervising the implementation of national power supply and demand policies. Power marketing audit is an important part of the internal control and restraint mechanism of power marketing, which plays the role of control, inspection and supervision. By improving the working mode of internal audit, power supply enterprises can obviously improve the quality of power marketing and meet the demand of power users and people. In the environment of corporatization and commercial operation of electric power enterprises, electric power inspection work must also adapt to the development requirements of modernization reform of electric power enterprises, change traditional concepts, pay attention to actual results, establish a set of inspection work system that meets market demand, has standardized work and high service quality, comprehensively enhance the inspection service concept of employees, and become a power supply enterprise that people are satisfied with.
1, the main content of power marketing inspection.
(1) The installation inspection of business expansion mainly includes the acceptance inspection of power application, the confirmation inspection of power supply conditions and schemes, the inspection of power receiving projects, the inspection of power supply contracts, the inspection of power installation and connection, and the inspection of customer files.
(2) Electricity price and electricity fee management inspection mainly includes electricity price inspection, meter reading inspection, accounting inspection, electricity fee recovery and electricity fee accounting treatment inspection;
(3) The electric energy metering audit mainly includes the classification and technical requirements audit of electric energy metering devices, asset management audit of electric energy metering devices, metering point management audit of electric energy metering devices and metering system management audit.
(4) Check the change of electricity consumption.
(5) Power supply service quality inspection mainly includes power supply service working time limit requirements, complaints and reports, standardized power outage management inspection, business hall inspection, 95598 call center inspection, and fault repair inspection.
(six) electricity stealing inspection mainly includes electricity stealing inspection.
(7) Market analysis, forecast and quality inspection of orderly electricity consumption mainly include quality inspection of short-term electricity sales market analysis and forecast, preparation of orderly electricity consumption plan and inspection of implementation effect.
2. Problems existing in power marketing inspection.
2. 1 Employees have insufficient awareness of power marketing inspection.
Some staff members have insufficient subjective understanding of the power marketing inspection work and have not put the power marketing inspection work in an important position. In the current power work, in order to obtain greater economic benefits, the leaders of some power units focus on expanding power business, put power marketing audit in a secondary position, and ignore and manage power marketing audit. This concept leads to mistakes in audit work, and ultimately causes unnecessary losses to the business development of enterprises.
2.2 Lack of evaluation and assessment system
In China, power units generally do not attach importance to power marketing inspection, and there is a lack of evaluation and assessment system specifically for power marketing inspection, which paralyzes the whole power marketing inspection work, and there are no reliable rules and regulations to refer to and implement, and it is impossible to rectify and deal with the problems arising in the inspection, and it is impossible to give full play to its own functions and functions. The mere formality of the electric power marketing inspection department can not bring any benefits to electric power units, and even lead to adverse consequences, which will bring potential harm to the daily operation of electric power enterprises.
2.3 marketing audit positioning is not allowed, the responsibility is unclear.
Many people in charge of power marketing inspection are not accurate enough in their duties and can't fully understand the scope of inspection. They equate inspection with ordinary electricity inspection, which greatly reduces the work content of inspection. Moreover, most power supply enterprises regard the effectiveness of external inspection as an important indicator of performance evaluation of inspection work. This is a very unreasonable phenomenon, which objectively causes the deviation of the focus of work, overemphasizes the anti-theft and anti-leakage function of inspection, and ignores the actual management function of inspection.
2.4 The overall quality level of employees is uneven.
Electric power marketing inspection is the supervision and inspection of the business process and work quality of marketing specialty, which requires inspectors to be familiar with professional knowledge such as business development, copy inspection, inspection and measurement. Inspectors must constantly learn and expand their knowledge range in order to better play a greater role in their posts, so that the whole inspection work of power marketing can be well implemented.
2.5 Power marketing audit management is inefficient.
At present, there are two kinds of power marketing inspection methods: spot check and bottom-up investigation. Either way, inspectors need to carefully check and analyze the data of related documents such as reports, work orders and management ledgers. Spot checks are random, and the breadth and depth involved are not enough. The final inspection results often miss many problems, which can't reflect the real situation, laying a hidden danger for the future power marketing work. A thorough investigation will produce a huge workload, which requires a lot of manpower, material resources, financial resources and time, and it is also a great burden for the benefit growth of electric power enterprises. With the rapid development of information society, these two inspection methods are both traditional and backward.
3. Do a good job in the management and construction of the internal mechanism of electric power marketing inspection.
3. 1 A sound system is the prerequisite for all work to be carried out effectively.
In order to truly implement the power marketing inspection, the marketing inspection department must gradually improve its own system construction, improve the daily normal management mechanism and improve the marketing inspection system. First, enterprises should introduce detailed rules for the implementation of power marketing inspection to ensure that every inspector can clearly know his work authority, work content, work procedures, work methods and work assessment and reward methods, and ensure that every staff member can score points in his work. In team building, key professionals in marketing can be deployed to form an inspection team to promote the inspection work to an institutionalized and standardized management model; The second is to sort out the relevant rules and regulations of inspection, summarize the policies and regulations, management systems and electricity price policies related to marketing management, and organize them into a book to establish the management basis of marketing inspection.
3.2 Implementation of basic management work
The grass-roots units of electric power units can be improved, and special classes and special inspection posts can be set up. Deal with the quality problems of marketing work as soon as possible, notify all units and departments in the form of written summons, clearly require specific rectification measures and rectification time limit, and track the rectification situation. It is also necessary to establish a return visit system and check more units with many problems.
3.3 Improve inspection work. appraisal procedure
After the inspectors finish their work, they should summarize the inspection results, analyze the reasons, solve the deficiencies, put forward rectification opinions and rectification time, and then supervise the implementation of the rectification work. The management department should focus on the units that have problems in the inspection and do not cooperate with the correction, and inform all units, and focus on the inspection in the future to establish the authority of the inspection work. In the course of work, inspectors find that power customers are in arrears and stealing electricity, and the losses of enterprises are recovered, they should give certain rewards according to the amount of recovered losses to stimulate the enthusiasm of inspectors. On the contrary, the staff who do not perform their inspection duties seriously, conceal or lie about the inspection situation, and do not report to the enterprise management department in time, thus causing great property or reputation losses to the enterprise, should be punished accordingly according to the seriousness of the case. The combination of rewards and punishments should ensure that both parties are fair, just, institutionalized and transparent.
3.4 Improve the personal quality and working ability of inspection team members.
Conduct irregular business knowledge training for electricity inspectors, improve the service level of the electricity inspection team, and make the inspection work smoother. In the daily training of employees, we should implement the principle of integrating theory with practice, apply what we have learned and improve the training effect quickly. In terms of inspection professional knowledge, industry experts can be hired to explain the inspection personnel, so that the inspection personnel can have a clearer understanding of the work.
3.5 improve the power inspection management system
Strengthen the people-oriented work concept, actively explore the scope of inspection work, and strengthen the construction of electric power inspection system, so that the electric power inspection work can quickly move toward the track of institutionalization and standardization, and make the electric power inspection work "have laws to follow." Combined with the actual work of each unit, learn from other enterprises, prepare monthly and annual plans for inspection work, so that the inspection work can be implemented step by step and purposefully.
4. Improve the implementation suggestions of marketing inspection.
4. 1 Recognize the importance of power inspection.
Managers of electric power enterprises must have a thorough understanding of the necessity and importance of inspection and master the complete process of inspection if they want to do a good job in electric power marketing inspection. Managers should understand the importance of inspection work to enterprises, so as to effectively let inspectors carry out inspection work.
4.2 Pay attention to the application of science and technology
Managers of power enterprises need to realize that digitalization, integration and intelligence of power system are the future development trends. If enterprises can't manage enterprises in an information and intelligent way, the management system of enterprises can't keep up with the development needs of market competition. Therefore, according to the actual situation of the enterprise, the managers of electric power enterprises should sort out the database, integrate the information base and refer to the most advanced scientific and technological analysis data system to improve the marketing inspection effect of inspectors.
4.3 Provide a good inspection environment
If the managers of electric power enterprises want inspectors to do a good job in marketing inspection, they should provide inspectors with a good inspection environment, give work support and attach importance to the work results of inspectors. This is the software environment that enterprise managers must provide for marketing inspection. Only when inspectors have a good working environment can they conduct marketing inspection more actively, thus improving the effectiveness of inspection work.
4.4 Pay attention to the inspector's evaluation results
The management of the enterprise must realize that the result of the inspection means the market competition and the problems existing in marketing faced by the electric power enterprise, and do a good job in marketing planning. Managers of electric power enterprises must attach importance to the inspection results of inspectors and carefully study and analyze the results. On the other hand, if the business operators do not pay attention to the work results of inspectors for various reasons, inspectors will have no incentive to actively carry out inspection work.
4.5 Arrange reasonable marketing inspection
Enterprise managers must master the time and depth of inspection work. Before the inspection is carried out at the grassroots level, communicate with the inspected unit in advance, coordinate the inspection time, and make the work go smoothly. The schedule of the general inspection refers to the time period of the general power marketing work. The normal inspection time is after the meter reading in the business hall every month. This time period is relatively small, which is suitable for the smooth development of inspection work. The time required for inspection depends on the different audited units, and the normal development of grassroots work will not be affected under the condition of ensuring the completion of inspection work.
4.6 Strengthen implementation and closed-loop management
Execution is an important aspect to ensure the effective and long-term inspection work, and all grass-roots units should form a normalized inspection cycle. After each inspection, according to the problems found out, all aspects of marketing inspection reports are generated and distributed to relevant responsible departments to urge them to improve. The audit report should be "clear in problems, effective in methods and definite in time limit", ensure that the rectification work is not a mere formality, link the audit results with performance management, electricity fee recovery and other incentives, increase the sense of responsibility and honor of all grass-roots units, increase the importance of marketing inspection, intensify the rectification after inspection, improve the management level of marketing management, and ensure the normal and orderly development of the work.
References:
Sun Xiangqun. On the management and construction of electric power marketing inspection mechanism [J]. Scientific and technological innovation and application, 20 13, (29).
[2] the Central Committee of the Communist Party of China, the State Council. Some opinions on further deepening the reform of power system protection and control (Zhong Fa [S] .20 15.] No.9) [S] .2015.
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