Case of communication skills between superiors and subordinates 0 1
When Mr. Tao Xingzhi was the principal of Yucai School, one day he saw a boy trying to hit a classmate with a brick, so he stopped him and sent him to the principal's office.
When Tao Xingzhi returned to the office, he saw the boy waiting for him.
Tao Xingzhi took out a piece of candy and handed it to him: "This is a reward for you, because you came before me."
Then he took out the second piece of candy and gave it to the boy: "This is for you, too. I won't let you hit anyone. You stop at once, which shows that you respect me very much. " The boy will accept candy without hesitation.
Tao Xingzhi added: "As far as I know, you beat your classmate because he bullied girls, which shows that you have a sense of justice." Tao Xingzhi then took out the third piece of candy and gave it to him. At this time, the boy cried: "Principal, I was wrong. If my classmate is wrong again, I can't treat him like this. "
Mr. Tao took out the fourth piece of candy and said, "You have admitted your mistake. I'll give you another piece." I've run out of sugar, and our conversation should be over. "
The word "enterprise" consists of "person" and "stop". Without "person", the enterprise will stop. It can be seen that "people" is the first element of an enterprise! Chairman Mao said: Where there are masses, there are left, middle and right. The communication between Tao Xingzhi and students is obviously internal communication-in enterprises, complicated interpersonal relationships make many people often not good at communication. Tan Xiaofang believes that interpersonal communication is an important art of management.
Kōnosuke Matsushita has a famous saying: "Enterprise management used to be communication, now it is communication, and the future is communication." Therefore, management is inseparable from communication, which has penetrated into all aspects of management. Just like the blood circulation in the human body, if there is no communication, enterprises will tend to decline and close down.
Teacher Tan Xiaofang thinks that there is a great need for communication within our team. In a team, if we don't hear any abnormal noise or dissent, it's not normal. Water, in the sludge pool, is motionless, silent and dead; In the Qingjiang River, surging, it is alive. It is not necessarily a bad thing that a little harsh words ring in the ear and the alarm bell rings. This is even a good thing.
Naisbitt, a famous American futurist, once pointed out: "The future competition is management competition, and the focus of competition lies in the effective communication between the internal members of each social organization and its external organizations." Effective communication between managers and the managed is the essence of any management art, and the following corporate training lecturer Tan Xiaofang will introduce you to two 70% connotations:
The top 70% refers to the managers of enterprises, and in fact 70% of the time is spent on communication. Meetings, negotiations, talks and reports are the most common forms of communication. Writing a report is actually a written form of communication, and so are various visits and appointments, so 70% of the time is spent on communication.
The second 70% means that 70% of the problems in enterprises are caused by communication barriers. For example, the common inefficiency in enterprises is often caused by people not communicating or not knowing how to communicate after problems and things happen. In addition, the problem of poor execution and low leadership in enterprises is ultimately related to the lack of communication skills.
These two 70% strongly illustrate the importance of management communication to improve organizational performance. It is impossible for people in an enterprise not to communicate, and even silence conveys an organizational attitude.
To solve this problem, Mr. Tan Xiaofang suggested establishing various institutionalized formal channels within the enterprise to ensure that every employee can speak freely and maintain efficient and good communication. "The way to speak frankly", establish a perfect communication mechanism, strengthen communication among internal employees, and adopt an open communication policy. Employees can choose different communication methods to express their opinions according to their personal situation.
Cases of communication skills between superiors and subordinates 02
Andy's distress
Andy just graduated from a famous university with a master's degree in management and became the manufacturing manager of a large enterprise. Andy reformed the manufacturing department as soon as he took office. Andy found it difficult to feed back the data of the production site in time, so he decided to start from the production report. Drawing lessons from the production reports of multinational companies, Andy designed a perfect production report, from which we can see any details in production.
Every morning, all the means of production will be put on Andy's desk in time. Andy is very happy and thinks that he has got the first-hand production data. A few days later, a major quality accident occurred, but it was not reflected in the report. Andy realized that the data in the report was randomly filled in.
For this matter, Andy has held many meetings to emphasize the importance of filling out the report carefully, but each meeting can play a certain role in the first few days. But after a few days, it returned to its original state. Andy can't figure it out.
Case review:
Andy's distress is a common worry of many business managers. It is difficult for the operators on site to understand Andy's purpose because the data analysis is too far away from them. Most workers only know how to work hard and make a living. Different people stand at different heights. Simply emphasizing and holding a meeting has no obvious effect.
From the workers' point of view, although Andy constantly emphasizes that improving production reports can be beneficial, it is far from them, and most workers think it has little to do with them.
Later, Andy linked the production report to the performance bonus, so that the cadres could check it regularly and let the workers know to fill in the report carefully.
In communication, don't simply think that everyone's understanding, views and heights are the same. Treat different people in different ways and communicate with people in an understandable "language"!
Case 4: Department Manager Liang
Manager Liang of R&D Department has been in the company for less than one year, and his work performance has been appreciated by the supervisor. His professional ability and management achievements have been affirmed by everyone. Under his careful planning, some long-delayed projects in R&D province are being actively implemented.
Vice President Li is in charge of the work of the department and found that Manager Liang worked overtime almost every day after he arrived at the department. He often came to see Manager Liang the next day, and the sending time of the email was more than 10 the night before, and then he even saw that another email was sent at 7: 00 that morning. Manager Liang always leaves at the latest when this department is off duty. 1 arrives at his post. However, even when the workload is tight, other colleagues seem to leave on time and rarely accompany him. It is also rare to see Manager Liang communicate with subordinates or supervisors at the same level.
Vice President Li was curious about how Manager Liang communicated with his colleagues and subordinates and began to observe his communication style. It turns out that Liang intends to explain the work of his subordinates by email. Unless necessary, his subordinates also reply to work progress and ask questions by email. He is rarely asked to report or discuss in person. So are other colleagues. E-mail seems to be regarded by Manager Liang as the best communication tool for cooperation with colleagues.
Recently, however, it seems that everyone has begun to react badly to Manager Liang's communication method. Vice President Li found that Manager Liang's subordinates gradually lost centripetal force to the department. Apart from not cooperating with overtime, they only carried out the assigned work and did not take the initiative to put forward plans or problems. Other senior executives don't take the initiative to go to Mr. Liang's room to talk every year like when he first arrived at the department. He just nodded politely when everyone met. The discussion at the meeting was also business-like.
While smoking in the stairwell, Vice President Li met another manager, Mr. Chen. He asked the small supervisor and Mr. Liang that they both worked very hard and probably didn't pay much attention to things outside of work. Vice President Li didn't ask any more questions.
On this day, Vice President Li happened to pass by the door of Manager Liang's room and heard him on the phone. The discussion seems to be related to manager Chen's business scope. He went to see manager Chen, who happened to be on the phone. After listening to the conversation, Vice President Li confirmed that two managers were talking. Then he went to manager Chen and asked him what was going on. Obviously, the offices of the two supervisors are next door, so why not just walk over and talk? It was a telephone conversation.
Manager Chen replied with a smile: This call is from Manager Liang. He seems to prefer to discuss his work by phone rather than face-to-face communication. Manager Chen tried to talk in Manager Liang's room instead of communicating face to face. Manager Chen either ended the conversation in the shortest time, or his eyes were still staring at the computer screen, forcing him to leave quickly. Manager Chen said that after several times, he would rather communicate by phone than let others feel too enthusiastic.
After understanding these situations, Vice President Li talked to Manager Liang, who felt that. Efficiency should be the ideal goal. So he hopes to meet the job requirements in the most time-saving way. Vice President Li told Manager Liang from the experience of an experienced person that work efficiency is important, but good communication will definitely make the work go smoothly.