According to media reports, a few days ago, Box Horse announced that under the guidance of government departments and with the cooperation of neighborhood committees, it would provide free materials for elderly people living alone over 75 years old in Shanghai. Starting from April 19, all the box horse group purchase orders in Shanghai will be added with three materials free of charge, which will be relayed to the elderly in need by "Box Horse Head". The relevant person in charge said that since the beginning of April, I hope to really help the elderly who are difficult to "see" in the network.
After reading this news, the friends will praise Box Horse for actively helping the elderly living alone over 75 years old in Shanghai during the epidemic. Boxma Xiansheng is the first new retail store in China, which was established on 20 15. I think, as a new retail sample of Alibaba, Boxma Xiansheng provided free materials to the elderly living alone over 75 years old in Shanghai in this epidemic, which not only touched these elderly living alone, but also touched the whole society. At present, China has entered an aging society, and the society should pay attention to caring for the elderly, especially those who live alone during the epidemic.
Box Horse's righteous act reminds me that some time ago, the media reported that an old man living alone in Changchun went downstairs to the supermarket to buy food because there was not much food. According to the requirements of local epidemic situation, supermarket shopping should be carried out through the internet or telephone, and non-contact shopping should be implemented. The supermarket tells the elderly to shop by phone or online, but the elderly will not shop by mobile phone and reflect the shopping demand to the grid leader. As the whole staff was being tested for nucleic acid on that day, at around 7 pm, after the grid leader completed the nucleic acid testing task, the relevant materials were sent to the elderly.
Friends will say that these two things are actually about the elderly living alone buying food during the epidemic, which is true. The former is that Box Horse Company provides free food to the elderly over 75 years old, so please "Box Horse Head" relay to the elderly in need in the community; The latter is an old man in Changchun who doesn't know how to buy food online. From morning to downstairs, they ran into a wall when they bought food. At around 7 pm, the official response was "delivered to the door". In fact, the two events reflect the two attitudes of the relevant units towards the elderly living alone, that is, active care and passive service, which not only embodies the concept of caring for the elderly, but also embodies the action.
In my opinion, caring for the elderly living alone can establish a ledger for the elderly living alone and reserve a service window for the elderly in the service industry to effectively protect the living needs of the elderly.
The first is to establish a ledger for the elderly living alone. The elderly are vulnerable groups, especially during the epidemic, so it is particularly important to care for the elderly, especially those living alone. In this regard, I think the community, as the most basic self-governing organization of residents, should establish an account for the elderly while completing the epidemic prevention task, register the situation of each elderly household, and establish a two-way communication mechanism between the community and the elderly, so that when the elderly have problems in their lives, they can find people, do things well, solve problems, and let the elderly feel that the epidemic is ruthless and there is love in the world during the epidemic.
? ? The second is to reserve service channels for the elderly in the service industry. According to the current policy, in order to avoid crowd gathering, shopping malls and supermarkets will take the form of telephone and internet for shopping. In view of the fact that the elderly are unfamiliar with smart phones, the public service industry should continue to set up or reserve service channels for the elderly to provide convenience for the elderly, especially those who can't use smart phones. The service window will meet the needs of the elderly. On the basis of keeping a safe distance and doing a good job in prevention and control, online and offline dual-track services will be implemented for the elderly to further protect their living needs during the epidemic.
The third is to issue contact cards for elderly people living alone. The community makes and distributes contact cards for elderly people living alone, which indicate the contact information of community contacts, grid workers and online shoppers. When the elderly encounter shopping and other matters, they can call the community, and the community is responsible for helping the elderly order food, buy food and deliver food to their homes. Contact card staff should communicate with the elderly at any time, ask their living needs and solve practical problems.
? ? In short, epidemic prevention is a major event, but how to protect the needs of the elderly is equally important during epidemic prevention. As the saying goes, the solution is always more difficult than it is. Think more about the needs of the elderly around you, especially the special groups such as the elderly living alone, and the problem of the elderly living alone will be solved.
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