The secretary is no longer the "vase" role of the executor.

As a secretary in a modern enterprise, one should not only have basic professional ethics, social etiquette, daily office affairs handling skills, master a foreign language, various official document writing and file management skills, but also know the company law, contract law and other relevant laws and regulations, be familiar with economic management and corporate culture, and some even have various unique qualities such as driving, dancing and mastering various sports. It can be seen that a qualified secretary is a very important role for enterprises.

Compared with the past, the secretary is no longer a person who only accompanies the boss for meetings, meals and vases, but can be said to be neutral in the company. In the company, the secretary plays a connecting role, which can not only correctly understand the boss's intentions, deal with the trivial work assigned by the boss, but also serve the employees and reflect their needs to the boss in time. Do a good job of linking the boss and employees, be very flexible when dealing with the problems of both sides, and filter the most important things for the boss. But the secretary is not a decision-making role, but an auxiliary role, so we should properly grasp this degree, so as to be a qualified secretary.

Originally, secretarial work was a completely auxiliary job. Now, the changes in his quality requirements are: to have professional ethics and personality, to be anxious, to be self-denying, and to be considerate of managers and others. At present, the role of the secretary has changed from assistance to implementation. At the same time, the secretary's function has also changed: from the original executive position to the current executive function, and now the secretary's ability may be a function, a department or even a team; In terms of ability, secretaries used to be secretaries, but now they have become secretaries at all levels. For example, the highest-level secretary of the board of directors is equivalent to the position of senior manager.

To be an excellent secretary should have two basic qualities.

To be an excellent secretary, we must first look at what industry he is engaged in and what kind of enterprise he serves. No matter what he does, the most basic qualities are as follows: execution and judgment. Because the secretary is the closest person to the management of the company, but he is not the manager. How do they implement some specific links and steps in management to help managers assist managers in decision-making? In the process of assisting decision-making, the secretary's personal subjective judgment and decision-making are not available, and managers must be supported to the letter to make decisions, so execution is the basic quality necessary for an excellent secretary.

For example, there is a management communication meeting at work, and the communication meeting does not confirm that this information can be released to the outside world. If the secretary hears it, then he needs to make a judgment. For those information that can't be released to the outside world, these information can only be regarded as completely unknown information to him.

Besides, being an excellent secretary requires good judgment. Some things may be better if the director intervenes. For example, a secretary knows the boss's personality best. If the supervisor makes some judgments with emotion, which is inconsistent with his usual judgment style, he needs the secretary to remind him. If the secretary has strong judgment, it is possible to delay the sending of documents in this process. Perhaps it is this deliberate delay in sending information that makes the boss avoid possible mistakes.

In addition, such secretaries are favored by managers, which not only conforms to their professional ethics, but also can coordinate the subtle relationship with decision makers well. In this regard, the secretary's quality comes from two aspects, one is the process of continuous cultivation of his own personality quality, and the other is the continuous improvement of personal professional ethics quality, which depends entirely on personal integrity. These are the core power sources for secretaries to cultivate their own qualities.

Don't argue with the boss, and don't give your opinion.

To be a senior secretary in a big company, you must first have foreign language skills, as well as meeting management skills, time management skills, psychological pressure, communication skills, coordination skills, organization and planning skills, negotiation skills and speech skills.

Many people think that the positions of secretary and assistant in multinational enterprises are too easy to do. As long as you can speak a few words of English and type, you can do it completely. In fact, the pace of life and work in modern society is very fast, and the company has high requirements for employees. They combine the three systems and abilities of job description, personal development plan and goal setting of each position into one system.

Cao Wei, Assistant Cultural Counselor of the Cultural and Education Section of the British Embassy in China, said that she has been working as a foreign secretary. Her feeling is that being a senior secretary requires good English, including listening, speaking, reading and writing. Cao Wei said, "Sometimes, I need to attend meetings with my boss. The two-hour meeting, other participants are tired, you can stay a little longer. If you are not interested in a topic and you are not in charge, then you don't have to listen attentively. But I can't. Anyway, I have to write it down and analyze it when I go back, because you have to form a document and send it to all your colleagues, but some information can't be released casually, which will test your judgment. "

Also, she needs to be able to know and understand what the boss means, and she needs to be flexible. Sometimes the boss doesn't know what he really wants to do and needs a secretary to remind her what to do. Cao Wei believes that no matter how senior a secretary is, he should be very human. When she first became a secretary, she once knew a very senior secretary. He told himself, "Remember everything your boss said. Don't argue with him or tell him your opinion. What you have to do is to remember everything he said. You must be able to save him a lot of energy and focus on his main work. "

Being an assistant to the boss is not gossip.

Compared with the boss, the secretary has more opportunities to get close to the grass-roots employees in various departments and get the first-line feedback information. Compared with the general department leaders and the close advantages of the management, the secretary has a more comprehensive understanding and experience of the company's overall strategic deployment. From this perspective, it is of great reference value for the boss to listen to the secretary's advice in the decision-making process. It is worth noting that in the auxiliary work of managing the left and right hands, the secretary plays a more pleasant role than a gossip. In addition, managers and supervisors have different personalities, some like to think alone, and some like to discuss with others. In the process of participating in the boss's management decision, the secretary must pay attention to moderation, which varies from person to person and cannot be offside.

Please ask the boss to trust you and don't be an apple polisher.

As people around the boss, they have more opportunities to communicate and show themselves, and also have more opportunities to engage in non-work social activities with the boss, so their relationship with the boss is more harmonious than that of ordinary employees. However, everything is two-sided, and the mistakes in secretarial work also happen under the boss's nose. For example, there is no time sequence for the boss to hand over the work, while the secretary should prioritize, such as celebration arrangements, exhibitions, press conferences, symposiums, customer meetings and so on. It all depends on the vision of the director. A successful secretary must form a tacit understanding with the boss, learn to communicate effectively, win the trust of the boss, and get along well with the boss. This is the basic professional quality that a secretary must have.

According to the analysis of professional experts recruited by Zhaopin, different bosses have great differences in temperament, personality, habits, requirements, preferences and abilities. The relationship between the secretary and the boss is made, not made. If you procrastinate on typing documents, do things carelessly, leave messages out of tune, write articles poorly and make suggestions in a muddle, I'm afraid the days of being a secretary are numbered. (Text/Zheng Jiang Wang Xiaoou)

How to become a senior secretary

With the development of economy and the promotion of enterprise concept, a special group of white-collar workers has emerged: they are beautiful in appearance, well-spoken and elegant in temperament, and can even speak fluent English, communicate freely with the outside world, handle things with ease, handle things skillfully at home and arrange complicated trivial matters properly. They are not necessarily young, but they all have enviable high salaries. They are increasingly conspicuous senior secretaries. They are sweeping away the past vase image with their excellent ability, becoming good assistants of the boss and good butlers of the company. Young and beautiful is no longer the first choice. For a long time in the past, in order to satisfy the vanity of the boss, enterprises often ignored their education and ability when recruiting secretaries. As long as young and beautiful people can take them out, the secretary only plays the role of a vase. His job is nothing more than serving tea and doing some reception work. In recent years, with the rapid development of social economy and the change of business structure, the boss's cultural level has also been greatly improved, and the requirements for secretaries are no longer satisfied with the low-level needs of being young and beautiful and doing chores. More and more enterprises realize that finding a secretary with looks but no ability can no longer meet the needs of enterprise development. When they choose a secretary, they pay more attention to their abilities, such as speaking English, writing, and having high communication and social skills. The requirement for image is second. In foreign countries, it is not uncommon for secretaries to be older than bosses. Even some enterprises think that 50-year-old secretaries are smarter, and their rich experience makes them have good adaptability and handle affairs more appropriately. In some developed areas of China, most senior secretaries are between 30 and 40 years old, so young and beautiful are no longer the first choice for enterprises to choose secretaries. As a secretary, it is very important to arrange a day's work for the boss, and some even have to arrange a week or even a month's work in advance, including document drafting, visiting reception, telephone recording and meeting arrangement. The work is complex and specific, complicated and subtle, and no mistakes can be made. If it is not handled properly, it will cause unnecessary misunderstanding, offend guests and affect business losses. This requires the secretary to know how to make scientific and reasonable arrangements, distinguish the importance from the seriousness, help leaders sort out the structure and arrange the details of daily work. Generally speaking, the secretary's personality should be introverted and calm. If you leave out major events, your work will be very passive. Everything should be handled diligently, which can not only share the worries for the leaders, but also help the boss to make judgments. In addition, we should learn to deal with interpersonal relationships, grasp a certain degree of discretion, and handle personal relationships with leaders. Generally speaking, the secretary's career is not long, usually three to five years, but it doesn't mean that the secretary will be unemployed after three to five years. This may be the case for girls who get this position only by beauty, but secretaries who win by ability often seize the opportunity and make reasonable role changes. Teacher Zhou, an elite education and training institution of Wuhan Business School, believes that if you want to be a successful person, you must be close to a successful person. As a secretary, staying with a successful boss every day, you can learn a lot of ways to handle affairs and some negotiation skills, and your ability in all aspects will be improved rapidly, making it easier to get more opportunities for development and success. Therefore, as a secretary, although his career is not long, he must learn to study more, watch more, talk less and do his job well, so as to gradually win the trust of leaders. The key is to seize the opportunity to change roles. Advantages of compound talents highlight Director Dai of Vocational Qualification Training Center. According to him, 90% of the students in a Chinese class in an education college in Wuchang have taken the secretary qualification certificate. Director Dai said that the competition for secretarial and office posts is fierce now, and getting an extra secretarial certificate can be an important weight for job seekers. In addition, some people who have worked as secretaries will sign up for fees if they feel that their knowledge structure and skills cannot meet the needs of social development. With the prominent role of secretaries, enterprises tend to choose high-quality talents with high communication and organization skills and rich experience when recruiting people. Therefore, some training institutions have begun to adjust their training direction and increase practical training courses so that students can master more contingency skills and work skills. At present, in addition to the training and certification of professional certificates such as secretarial and foreign secretarial fees of 300-500 yuan, some professional senior secretarial courses such as business secretaries and white-collar general managers with a price of 3,000-4,000 yuan have also begun to emerge, focusing on cultivating compound senior secretarial talents needed by enterprises.