1. Tour guide qualification: Take the tour guide qualification examination as required and obtain the tour guide certificate.
2. The premise of engaging in tour guide activities: being appointed by a travel agency.
3. Business activities of tour guides: providing guides, explanations and related tourism services for tourists. [Edit this paragraph] Regulations on the Management of Tour Guides Anyone who wishes to engage in tour guide business activities must take the qualification examination for tour guides as required. Those who pass the examination shall be entrusted by the tourism administrative department of the State Council to issue qualification certificates to the tourism administrative departments of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government.
1, tour guide qualification examination conditions
(1) Nationality regulation: The person who takes the tour guide qualification examination must be a citizen with China nationality.
(2) Education: Applicants should have a high school, secondary specialized school or above.
(3) Physical conditions: Applicants must have good physical qualities and be able to meet the needs of tour guides.
(4) Knowledge and language conditions: Candidates must have basic knowledge and language ability to meet the needs of tour guides.
2. Principle of separation of examination and training: The tour guide qualification examination adheres to the principle of separation of examination and training and voluntary training.
1, divided by work area: overseas tour leaders, full-time accompanying tour guides (referred to as full-time accompanying tour guides), local accompanying tour guides (referred to as local accompanying tour guides) and scenic spots guides.
2. By language: Chinese tour guides (including those in Mandarin, dialects and minority languages) and foreign tour guides (commonly used languages are mainly English, French, Korean, Japanese, Russian and German). Non-common languages mainly include two language families: one is the European language family, which mainly includes Spanish, Portuguese, Czech, Albanian, Polish and Serbian; One is the Asian-African language family, which mainly includes Arabic, Korean, Indonesian, Vietnamese, Malay, Burmese, Thai, Sinhalese, Hausa and Swahili.
3. According to the technical level: primary, intermediate, advanced and super tour guides. [Edit this paragraph] The human resource status of tour guides is 1. Judging from the total number of tour guides, according to the forecast of the statistical department, the demand for tour guides in China will be 300,000 by 2008, of which the number of tour guides is 109 13, while the current number of tour guides in China is about 200,000, with a gap of more than 6.5438 million.
2. Judging from the educational structure of tour guides, the proportion of tour guides with bachelor degree or above in China is only 13.8%. This is contrary to the demand of tourists for "high knowledge" of tour guides, which is far from meeting the needs of tourists.
3. Judging from the hierarchical structure of tour guides, low-level (qualified and junior) tour guides account for the vast majority of tour guides, accounting for 96.3%. In China, the level of tour guides reflects the service level of tour guides to some extent. With the progress of society, people's demand for tourism consumption is higher and higher. With the increasing demand of tourists, the demand for high-level tour guides will also increase greatly.
4. From the language structure of tour guides, the overall number of foreign language tour guides is insufficient, especially some small language tour guides. In recent years, China's inbound tourism has grown rapidly, especially in Asian countries such as South Korea, Vietnam, Thailand and India. Compared with 2002, India increased by 44.85%, South Korea by 33.92% and Thailand by 20. 15%, and this growth is still expanding.
5. From the geographical structure of tour guides, the number of tour guides in the central and western provinces (autonomous regions and municipalities) is relatively small, and some western provinces (autonomous regions and municipalities) are seriously short of tour guides.
To sum up, there is a certain gap in the total number of tour guides in China, which requires the society, especially colleges and universities, to train corresponding tour guide professionals as soon as possible. [Edit this paragraph] Prepare the examination materials 1. The tour guide qualification examination is divided into two parts: written examination and oral examination. Require Chinese and foreign candidates to use Chinese answer sheets in the written test; Take the oral test in the language you are applying for.
2, the subjects and contents of the exam
The tour guide qualification examination consists of two parts: written examination and interview (simulated on-site tour guide examination).
(1) written test content:
National tour guide foundation, tour guide business, tourism policies and regulations, tour guide foundation
(Answers to questions about simulated tour guides and tour guide service capabilities)
Tour guide qualification examination series teaching materials and supporting exercises and simulation questions.
Attend the training course of tour guide examination:
1. The tour guide qualification examination adheres to the principle of separation of examination and training and voluntary training.
2. The advantage of applying for classes is that the information is comprehensive and rich. You can learn some useful things without knowledge in books, meet some talented tour guides or senior teachers in colleges and universities, and make friends in a group of circles.
3. Following the teacher's systematic combing of five textbooks, I have my own clue.
4. The training class will also organize internships at scenic spots before the exam, because the oral exam accounts for half. Go to the scenic spot and talk about it in person, so that you can really understand it thoroughly.
A powerful tour guide training school will organize tourism activities during the students' study, which can provide them with part-time internship opportunities and recommend travel agency jobs.
Registration Procedure for Tour Guide Examination [Edit this paragraph] Registration Examination Procedure 1. Fill in the registration form of the national tour guide qualification examination.
2. Show me my ID card, one original and one copy of the certificate of high school education or above.
3. Submit a health certificate, or a health certificate issued by a hospital above the municipal level.
4. Submit 4 recent one-inch color photos.
Required expenses: Examination fee 400 yuan/person. Period (foreign language guide 600 yuan/person. Period).
Optional fee: 1, training fee 400 yuan/person. Second issue, textbook fee: 120 yuan/set.
Time schedule: register in May (the first time) for the July 15 exam.
1Registration for the exam in early February began in early August (the second time).
Training and examination contents: written test and oral test
1, written content: (200 points)
1. Policies and regulations, tour guide business (100);
2. Basic knowledge of national tour guides, (100);
2. Content of oral test: (100 mark)
1. explanation of scenic spots (55 points)
2. Contingency knowledge quiz (45 points for three questions) [Edit this paragraph] Foreign language tour guide exam 1, and foreign language tour guide candidates should take a written foreign language exam in addition to public * * * subjects; The oral part includes scenic spot explanation (foreign language explanation) and contingency question and answer (Chinese answer), with a full score of 100.
2. Candidates who apply for the qualification of foreign language tour guides in Putonghua must provide a copy of the qualification certificate of Putonghua tour guides when registering.
6. Written test questions: All written test papers adopt standardized test questions, which are divided into four types: single-choice questions, multiple-choice questions, indefinite multiple-choice questions and true-false questions. Each paper has *** 100 questions. Candidates are required to use the daub card to answer questions, and the answer time is 100 minutes. Marking adopts card reader for automatic marking and scoring.
7. Admission method: Candidates who have scored 60 or above in three subjects (two written subjects and one oral examination) are qualified, and those who have not reached 60 in one subject are unqualified. [Edit this paragraph] Guide the preparation plan and guide the written part of the exam
1, there are few knowledge points in the exam, so you must read the book carefully and repeatedly.
Please prepare the written test subjects in strict accordance with the requirements of the examination syllabus. At present, teachers' questions generally do not exceed the examination syllabus. Each chapter in the examination syllabus has detailed requirements. Some focus on understanding, some require familiarity, and some require mastery.
Oral part of provincial tour guide exam
According to the basic ability and quality requirements of tour guides, the test elements of on-site tour guide examination include the following six aspects:
1. Language expression: mainly examine candidates' language ability, including accuracy, fluency, logic, vividness, appeal, persuasiveness and the use of body language.
2. Appearance and Etiquette: Mainly examine the candidates' gfd and the use of etiquette.
3. explanation of scenic spots: mainly examine the correctness, comprehensiveness and organization of candidates' explanation of scenic spots, their mastery of scenic spot knowledge, the application of explanation methods, and the correctness of answers to the questions raised.
4. Guides' norms: It mainly examines candidates' mastery and application of guides' service norms and workflow.
5. Resilience: It mainly examines the ability of candidates to deal with emergencies and special problems.
6. Interpretation: It mainly examines the oral translation ability of foreign language candidates between Chinese and foreign languages.
Therefore, you must practice more at ordinary times. Pay attention to loud voice, clear articulation, moderate speech speed and a slight smile on your face when practicing. And don't memorize the tour guide words downloaded from the Internet. You must organize your own language with reference to the selected guide words. [Edit this paragraph] Take the written part of the provincial tour guide exam.
1, take the admission ticket and ID card to take the exam, both of which are indispensable, and the documents must be complete.
2. Pay attention to the test time, enter the venue 30 minutes before the test, and do not enter the venue 30 minutes after the test begins. Be sure to pay attention to the time and never be late.
3. When entering the examination room, only necessary tools such as pencils, erasers, pens and ballpoint pens are allowed, and books, materials and any other items are not allowed.
Please read the meaning of the question carefully before answering it. It is particularly worth reminding candidates that this question is true or false. Generally, fill in "right" or "wrong" in the brackets after the question. Don't put a tick or a wrong tick after the question. )
Don't leave blank the questions you don't know, especially the final short answer and the answer to the question, and try to answer what you know about this question.
6. Don't rush to look at the answers after the first exam, so as not to affect the afternoon exam.
7. No matter what the result is, please review as much as possible to meet the oral test, and remember never to give up until the last moment.
Notes on the speaking part of the tour guide exam [edit this paragraph] 1. Pay attention to clothes. Although it is winter, it is best to wear formal clothes under a thick coat every day. You can take it off when you enter the examination room and put it outside the door, otherwise your image will be bloated.
2. Use more polite expressions, such as "Thank you for your advice!" Such as this, although there are no hard and fast rules for exam scores, they usually affect the examiner's subjective impression and even his scores.
3. The explanation is concise and clear, and the general explanation is focused and structured. The scenic spots are explained in sections, so be sure to read the explanations carefully.
4. Don't ask the examiner's grades, and don't emphasize that objective reasons lead to abnormal grades. Examiners usually take the development potential as the main measure, and if they beg hard, it may have a negative impact.
Seven, the tour guide exam results announced.
1. All those who pass the exam within 30 working days after the end of the exam will be awarded the tour guide qualification certificate.
2. If the qualification certificate has been obtained for less than 3 years, the qualification certificate will automatically become invalid.
3. According to the spirit of Document No.5 of National Tourism Administration (200 1), there is no make-up exam for the qualification examination of tour guides.
Eight, the difference between tour guide qualification certificate and tour guide certificate.
1. Those who pass the tour guide qualification examination shall be awarded the Tour Guide Qualification Certificate by the tourism administrative department that organized the examination within 30 working days from the end of the examination.
2, to obtain the "tour guide qualification certificate" for 3 years did not engage in tour guide activities, the qualification certificate automatically invalid.
3. Only those who have obtained the tour guide qualification certificate can apply for the tour guide certificate to the local tourism administration department. [Edit this paragraph] Apply for a tourist guide card 1. Prerequisites for applying for a tourist guide card
(1) Obtain the qualification certificate of tour guides and participate in the pre-job training and assessment organized by the tourism management department that issued the tour guide certificate;
(2) Concluding a labor contract with a travel agency;
(3) or registered in the tour guide management service agency;
(4) Good conduct.
2, apply for a tour guide card should provide materials.
(1) tour guide qualification certificate and its copy;
(2) The original and photocopy of the labor contract or registration certificate;
(3) my ID card and its copy;
(4) Apply for a tourist guide card registration form and fill it out as required.
3. No tourist guide card shall be issued. In any of the following circumstances, no tourist guide card shall be issued:
(1) No or limited capacity for civil conduct;
(2) Suffering from infectious diseases;
(3) Having been subjected to criminal punishment, except for negligent crimes;
(4) The tour guide card is revoked.
4. Other relevant regulations
(1) issuance period: according to the regulations on the administration of tour guides, the tour guide card will be issued within 15 days from the date of receiving the written report on the application for the tour guide card. If the tour guide card is not issued, the applicant will be informed in writing.
(II) Scope of use: The Qualification Certificate for Tour Guides and the Tour Guide Certificate are uniformly printed by the tourism administrative department of the State Council and used throughout People's Republic of China (PRC).
(3) Lost and reissued tourist guide card: If the tourist guide card is found lost, the holder must immediately report the loss and reissue it.
(1) If the tourist guide card is lost, the owner must immediately report the loss to the travel agency, submit written materials about the loss, and ask the travel agency to issue a certificate of loss.
② The original and photocopy of the host's lost certificate, ID card, tour guide qualification certificate or tour guide grade certificate shall go through the formalities of reporting the loss to the issuing authority.
(3) One month after applying for the registration form of the tourist guide card and publishing the Certificate of Loss Reporting and Cancellation in China Tourism Newspaper or provincial daily newspaper, the tourist guide card shall be reissued at the original issuing authority with the announcement in the newspaper and the above-mentioned documents.
(four) during the period of applying for a replacement tour guide card, the applicant shall not engage in tour guide activities.
(four) the tour guide card is damaged, and the tour guide shall apply to the original issuing authority for a new card according to the regulations.
5. Format of tour guide card: The tour guide card shall adopt a unified format. The new version of the tour guide card is in the form of IC card, which can be used to query the basic information of the tour guide and the violation scores stored in the card. On the front of the tour guide card, there are bilingual items such as "China Tour Guide", the grade, number, name and language of the tour guide card, and a recent bareheaded 2-inch front photo of the holder in the middle. Tourist guide card grades are divided into four different colors: gray for primary, beige for intermediate and advanced. Notes and card numbers are printed on the back; Tourist guide number: its rule is "D-0000-00000", and the English letter "D" is the phonetic abbreviation of the word "guide", which stands for tour guide. The first four digits are standard international codes of provinces, cities and regions, and the last six digits are counting codes. The card numbers of different levels of tour guide cards are compiled in their own order (to remind you, there is only one kind of tour guide card now, which is universal in the whole country, and there is no distinction between local and national)
7, the provisions of the provincial tour guide card for different places.
The issuing authority of tour guide certificate and tour guide qualification certificate is generally the local provincial tourism bureau. If you want to transfer the tourist guide card to other places, you need to go through the following procedures.
(1) Type a certificate of approval to transfer out at the travel agency (or tour guide service center) you are affiliated with now, and then go to the local tourism bureau (the original registration place) to affix the official seal or issue an official letter! And cancel the IC badge!
(2) With the above procedures, apply for transfer to the tour guide management center (department) of the transfer place!
(3) Find an affiliated unit (travel agency or tour guide company) where the immigrants are located. Some provinces (Guizhou is it) need to provide a formal labor contract with the affiliated unit to the Tour Guide Management Section of the Tourism Bureau!
(4) Provide my "Tour Guide Qualification Certificate", with 2 standard images of one inch, and take the local foreign tour guide transfer certificate examination. The examination contents generally include "Policies and Regulations", local guides and interviews (some provinces only take interviews). Examination registration is generally arranged in 10 every year!
(5) If you pass the exam, fill in the application form for tour guide IC card, affix the official seal of the local subordinate unit, register with the tour guide management department of the local tourism bureau, and get a new tour guide IC card!
(6) In addition, if there are other provisions in some provinces and cities such as Hainan, it shall be handled according to local regulations. [Edit this paragraph] After 1 applies to the applicant for joining a tour group and follows the old tour guide for a period of time to master the whole tour guide process, you can apply to the travel agency for a tour guide. Take the tour group according to the "reception work procedure" of full-time escort and local escort respectively.
2. Tour guide is a job and an art ... As a ground connection, you handled almost all the details of the whole process from picking up tourists from the exit to sending them to the entrance on the last day, and handled them properly, winning all aspects. Affirmation and praise; If it is not handled properly, it may be complained and even cause its own economic losses. New tour guides should learn to face all kinds of difficulties. ...
3. The tour guide accompanying the whole journey is referred to as full escort. Refers to the staff appointed by the tour group, as the representative of the tour group, to implement the reception plan with the cooperation of the tour leader and the local escort, and to provide the whole tour guide escort service for the tour group.
4. The local accompanying tour guide, referred to as the local escort, refers to the staff appointed by the reception travel agency to implement the reception plan on behalf of the reception agency and provide local tourism activities arrangement, explanation and translation services for the tour group.
5. Tour guides from other places come to Beijing to take the tour group: Tour guides can be divided into several different jobs, such as local escort and full escort. You can take part in the tour after obtaining the tour guide certificate. For example, you can be responsible for a series of work in your area, including explaining. If the local tour guide is responsible for explaining in other places, you only need to take the tour there.
Reimbursement after leaving the group
The local escort should fill in the relevant reception and financial settlement forms as soon as possible according to the regulations of the travel agency, and hand over the forms and various documents, reception plans, event dates, etc. to the relevant personnel as required, and settle the accounts with the financial department. Peidi should return the borrowed things to the travel agency as soon as possible, and go through the return procedures after checking that there is no damage. [Edit this paragraph] The annual review of the tourist guide card must be carried out within the current year from the date of issuance of the tourist guide card, that is, from February 65438 to February 1 year. If you don't want the annual review or don't know how to do it, you should consult your registered unit in time.
1. Annual review: The state implements an annual review system for tour guides. Tour guides must attend the annual review. According to the regulations of the Municipal Tourism Bureau, tour guides must participate in on-the-job training every year, and those who do not participate in the training cannot have an annual inspection.
2. Implement the grading system for tour guides: do a good job in grading and promotion of tour guides according to the assessment standards for tour guides formulated by the National Tourism Administration, and encourage tour guides to strive to improve their professional level and service quality. [Edit this paragraph] Intermediate tour guide Intermediate tour guide: Those who have obtained the qualification of primary tour guide for more than two years and achieved obvious results will be promoted to intermediate tour guide after passing the examination (written test and oral test).
< 1 > Registration conditions: You can register only after you have obtained the primary tour guide certificate for more than 2 years and passed the examination by your unit and the tourism administrative department at a higher level.
< second > registration procedure:
(1) Go to the city, state, municipality directly under the central government, forest tourism bureau or travel agency to get the Tour Guide Rating Form.
(2) Fill in the form as required, write a work autobiography, and accept the unit audit.
(3) to declare to the guidance office of the local tourism bureau collectively by the travel agency, it is necessary to submit:
(4) ID card, academic certificate, primary certificate (original and photocopy), evaluation form and 1 inch registration photo.
< third > exam subjects:
① Comprehensive written test: including Chinese language and literature, basic knowledge of tour guides and current affairs policies;
② On-site tour guide: China cultural topics.
& lt fourth > certification: People's Republic of China (PRC) Intermediate Tour Guide Certificate will be issued after passing the examination, and the primary tour guide certificate must be returned before obtaining the certificate. This certificate is used nationwide. Lifelong validity
Fifteen, senior tour guide
Senior tour guide: Having obtained the qualification of intermediate tour guide for more than four years, with outstanding performance, and having certain influence in domestic and foreign counterparts and travel agencies, those who pass the examination will be promoted to senior tour guide.
& lt 1 > Registration conditions:
(1) Bachelor degree or above;
(2) Having obtained an advanced tour guide certificate for three years;
(3) Having actually taken the tour group for at least 50 working days after obtaining the advanced tour guide certificate, and showing good professional ethics in the tour group work;
(4) There are officially published monographs on tour guide business. For example, the co-author must be the first author or have independently published 2 (including 2) tour guide business papers of not less than 3,000 words in publicly issued provincial newspapers.
(5) Chinese tour guides who apply for foreign language tour guides must have a bachelor's degree or above in the language they apply for;
(6) Anyone who has serious violations of discipline and discipline in the tour guide work, scored more than 6 points (including 6 points) at one time within 1 year before the application, or scored a total of 10 points within one year, shall not participate in the rating of the special tour guide in that year.
& lt 2 > Certification: Upon passing the examination, People's Republic of China (PRC) Senior Tour Guide Certificate will be issued.
Sixteen, super tour guide
Super tour guide: Having obtained the qualification of senior tour guide for more than five years, with outstanding performance, outstanding contribution and high level of scientific research achievements, which has great influence on peers and travel agencies at home and abroad. After evaluation, examination and assessment, those who pass the examination are promoted to special tour guides.
< 1 > examination subjects: mainly assessment, supplemented by examination. The evaluation takes two forms: thesis defense and expert review; Foreign language students take the second foreign language test, while China students take the first foreign language test.
& lt 2 > Certification: After passing the examination, the China people's * * * and national special tour guide certificates will be awarded.
Seventeen, outbound tour leader
& lt 1 > Registration conditions:
(1) The applicants are tour guides of international travel agencies; Have strong business ability and professionalism; High political awareness, law-abiding, no record of violation of laws and regulations and responsibility complaints.
(2) College degree or above and have a certain level of foreign language.
< Second > Registration procedure: Applicants' ID card, original academic certificate, original tour guide qualification certificate and a copy of tour guide certificate are required.
< Third > Examination subjects: tour leader's business, policies and regulations, knowledge of destination country (region), and English. Applicants who have obtained English tour guide qualification, CET-6 certificate or destination country language tour guide qualification may be exempted from English test. However, the original English tour guide qualification certificate 1 copy, the copy of CET-6 certificate 1 copy, or the original English tour guide qualification certificate 1 copy of destination country 1 copy must be submitted.
< fourth > certification: upon passing the examination, the People's Republic of China (PRC) outbound tour leader certificate will be issued.
The tourist guide card is the proof of the professional behavior ability of the tour guide, the external symbol of the tour guide's identity, and the certificate that the state allows to engage in tour guide work. According to the Regulations on the Administration of Tour Guides, you must obtain a tour guide certificate to engage in tour guide activities in People's Republic of China (PRC). Students majoring in tourism management in the College of Liberal Arts can obtain a tour guide card, and other students with hobbies can also apply for it.
Tour guide cards are divided into formal tour guide cards and temporary tour guide cards. Official tourist guide card, that is, tourist guide card. Refers to the tour guide certificate issued by the tourism administrative department of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government, and refers to the personnel who have passed the tour guide qualification examination, obtained the tour guide qualification certificate, entered into a labor contract with the travel agency or registered in the tour guide service company. Holders of official tour guide certificates can be full-time tour guides or part-time tour guides.
A temporary tour guide card refers to a tour guide card that a travel agency has applied to the tourism administrative department of the people's government of a province, autonomous region or municipality directly under the Central Government, but needs to temporarily employ it to engage in tour guide activities, although it has not obtained the qualification certificate of tour guide.
The tour guide card is valid for 3 years, and the temporary tour guide card is valid for no more than 3 months; In addition, after the expiration of the tour guide card, you can apply for a new tour guide card, but after the expiration of the temporary tour guide card, it cannot be extended. If it is necessary to continue employment, the travel agency must re-apply to the tourism administration department. [Edit this paragraph] Career prospects of tour guides Foreign language tour guides are the most "fragrant"
Among the current tour guides, foreign language tour guides have a particularly high income, while small language tour guides are the scarcest and have the greatest market demand. Beijing receives 3 million overseas tourists every year, involving 26 languages, except small languages such as English and Japanese.
There are only five Portuguese tour guides, Greek, Mongolian, Vietnamese, Swedish and Albanian are only 1, and there are not many other tour guides like Spanish, Korean, Russian, Thai and Indonesian.
Among nearly 4,000 Mandarin and local language tour guides, local language tour guides are rare. It is reported that there are only 100 Cantonese tour guides, 1 Minnan tour guides and1Hakka and Taishan tour guides in Beijing.
The number of advanced tour guides also needs to be improved. Among the 7,000-8,000 tour guides in Beijing, there are only over 200 senior tour guides, only 500-600 intermediate tour guides, and the rest are junior tour guides. The tourism management department expects high-quality tour guides to join the industry as soon as possible.
The rise of tourism has promoted the favor of tour guides, and the number of people applying for tour guide qualification certificate has doubled year by year. The background of those who apply for the tour guide qualification certificate is very different. The youngest candidate 18 years old and the oldest 73 years old. The lowest education is high school and the highest is master's degree. The industry spans a lot. All walks of life, research institutes, universities and civil servants have signed up. These people are not all engaged in this profession for life. Some people hold certificates mainly for part-time tour guides in their spare time, while others just for expanding their life experience.