As the saying goes, "Don't learn manners, don't bully". With the increasing frequency of interpersonal communication in modern society, people pay more attention to personal etiquette. The following is my experience in learning etiquette for your reference.

With the increasing frequency of interpersonal communication in modern society, people pay more attention to personal etiquette. As the saying goes, "Don't learn manners, don't bully." Etiquette is not just about wearing clothes and hats, but dealing with people. Nowadays, the competition in all walks of life is becoming more and more fierce, and the choice of similar products is becoming more and more diversified. Customers buy not only the goods themselves, but also the attitude of the staff and related services. In this context, enhancing the company's image, standardizing service requirements and improving customer satisfaction are important contents of the company's culture and system construction. Through this training, I was deeply touched, cleared up the superficial understanding and vague concepts of civilized etiquette in the past, and made me really understand the meaning of etiquette, that is, the code of conduct and practice in which service personnel show respect and friendship to customers through words, manners and behaviors in their posts. To put it simply, it is the etiquette norms and work art applied by service personnel in the workplace, which is the full embodiment of people's inner self-restraint.

Every employee is the spokesperson of the company's image. The influence of corporate image determines the development and survival of the company. Only by improving the personal quality of each employee can the reputation of the company be enhanced. As a high-end boutique department store, it not only has a high-end brand and Shu Ya environment, but also has excellent service. The premise of these services is to leave a good first impression on the guests, and a good first impression begins with the etiquette of meeting the guests at first sight. It should be said that every employee knows the most basic etiquette, but some details are ignored in the actual operation process. We should adhere to the "three to three tones": specifically, "customers arrive, smile and respect" and "come with questions, ask with answers and leave with delivery". Take the initiative to greet guests and serve with a smile; You should let your customers feel your warm welcome to him, so that they can have a good impression on you and promote the success of the transaction between the two sides. Maintain a good mental outlook; At work, we should learn to put unpleasant emotions behind us, keep full of energy and keep our work in the best condition.

Through this study and training, I deeply realized that etiquette is embodied in details, and details show quality. And the importance of various manners, from a personal point of view; Help to improve self-cultivation; Help people beautify themselves and their lives; It helps people's social communication and improves people's interpersonal relationship; From the enterprise's point of view, it can beautify the enterprise image, improve customer satisfaction and reputation, and finally achieve the purpose of improving the economic and social benefits of enterprises. I used to think that my service attitude was already very good. After studying, I still feel some gaps. For example, I don't have enough knowledge of all kinds of etiquette, and there is more or less the idea of "observing the system and having a correct service attitude". After studying, I will be more strict with myself, so that I can do better and serve better.

Although the study of service etiquette is over, the purpose of learning is far from over. On the contrary, I think it should be the beginning of the combination of study and work. As front-line service personnel in shopping malls, we should use good gfd and mental outlook to create a good brand image of boutique department stores, and let our etiquette and good service leave a good impression on customers. In order to effectively standardize service behavior, we must demand and strive to standardize our service behavior according to the etiquette in learning. Listen to customers' needs in a standardized, standard and smiling way, answer customers' demands patiently, face their work with a healthy attitude, shape the brand image of Oriental Department Store with a good gfd and mental outlook, and reflect the value of their own services while providing customers with quality services.

Experience of learning etiquette

In my sophomore year, I took the course of charm etiquette. I think this is an elective course that college students must face, so I am very cautious in the selection process. I feel that my self-cultivation is still lacking and my temperament is still ineffective. After careful consideration and comparison, the main reasons for choosing this course are as follows: first, as a college student, learning charm etiquette is conducive to improving their etiquette quality; Secondly, in school and society, we need to sell ourselves more confidently and actively, and charm etiquette is an essential magic weapon for our growth and success; Once again, I feel that my self-cultivation is still lacking and my temperament is still ineffective. As a professional student, I need to receive foreign guests and master etiquette knowledge in my future work. So I made up my mind to choose charm etiquette.

At first, I felt a little uncomfortable. I think these manners are very tiring, and I don't need them in my life. But after the teacher's explanation, I feel more and more useful. It is very useful in my future life and work. Not only recognized, but also observed. In short, etiquette is the code of conduct that people should abide by in social communication activities.

From the perspective of personal cultivation, etiquette can be said to be the external expression of a person's inner cultivation and quality. From the perspective of communication, etiquette can be said to be an art, a way of communication, or a communication method suitable for interpersonal communication. Showing respect and friendliness is a common practice in interpersonal communication. From the perspective of communication, etiquette can be said to be a skill of mutual communication in interpersonal communication.

The main functions of etiquette, from a personal point of view, are: first, it helps to improve people's cultivation; Second, it helps to beautify oneself and life; It is helpful to promote people's social communication and improve people's interpersonal relationship; From the group point of view, etiquette is an important content of corporate culture and spirit, and it is also the main attachment point of corporate image. Most international enterprises have high etiquette standards.

Modern etiquette has played a great role in personal cultivation. Learning modern etiquette can not only standardize one's behavior, make oneself behave appropriately and speak elegantly, but also cultivate a good habit of being polite to others. Especially the typical examples given by teachers and various simulations in the training room, I have benefited a lot, learned a lot, and learned a lot of things I didn't know before. All kinds of simulations have reduced my nervousness and allowed me to calmly face everything in front of me. At the same time, I also learned about the different customs of many countries, colorful classroom simulations, students' active participation, competing to perform the customs of various countries, vivid images, and learned a lot from words and deeds.

In a word, modern etiquette is very important to contemporary college students. In professional competition, education only accounts for a small part, and most of it belongs to whether your manners are appropriate or not. Proper manners will give you a greater advantage in the future competition.

After this period of study, the course of charm etiquette has greatly touched me and had a great impact on my study and life. As a girl, I hope to say a little more about the shaping of external image. A humorous, knowledgeable and exemplary teacher image will also have a great influence on me. I will apply what I have learned in class to my life, and strive to improve my self-cultivation, personal image and interpersonal relationship, so that I can have a qualitative improvement in public relations etiquette.

Experience of learning etiquette

Experience is a kind of feeling text written after reading and practicing. Reading experience is similar to learning ceremony; Practical experience is similar to summing up experience. Everyone has a learning method, and everyone needs to seriously consider and study it. The essay channel of Youxue. com provides you with all kinds of model essay references to solve the problems in your writing experience.

Social etiquette is the silent language of interpersonal communication. It can not only reflect a person's cultivation, self-restraint, education and quality level, but also be beneficial to our physical and mental health. It is the need of our personal development and career progress, the need of the social times and a compulsory course. Everyone should learn social etiquette.

As a college student who just learned social etiquette, I feel that I have benefited a lot. Social etiquette makes me know how to establish good interpersonal relationships with others, form a harmonious psychological atmosphere and promote physical and mental health.

Any social activity can't be separated from etiquette. The more advanced human beings are, the more socialized social life is, and the more people need etiquette to regulate social life. Etiquette is the premise of interpersonal communication and the key to social life.

As a college student, with the growth of age, the change of living environment and the new progress of self-awareness, everyone is very eager to get real friendship, and then more emotional exchanges. Nowadays, college students are far away from their parents, live a collective life and are on an equal footing with others. Their previous dependence on their parents no longer exists. It is necessary to adapt to the university life environment through interpersonal communication and friendship. It is the need of people who develop into "independence", and it is also the need for us to step into society smoothly. In fact, whether you can establish good interpersonal relationships with others during college has a very important impact on everyone's growth and study. Longing for friendship and emotional communication is an important psychological feature of college students.

Therefore, the basic norms and knowledge of social etiquette helped me master communication skills, accumulate communication experience, and learn to follow the principles of mutual respect, sincerity, and moderation in words and deeds in the process of communication, so that I can quickly approach the communication objects and let them feel that I am familiar with them, understand them and respect them. Therefore, we have established a sincere and profound friendship.

Facts show that in daily life, good interpersonal communication helps to improve our self-confidence and self-esteem, reduce frustration, relieve inner conflicts, depression and troubles, vent anger, depression and pain, and reduce loneliness, loneliness and emptiness. These are very beneficial to our physical and mental health, and will also enable us to avoid the generation of bad emotions to the maximum extent. Even if they do, they can be effectively resolved.

At the same time, I think social etiquette itself is a special language. Let's use the basic knowledge and norms of social etiquette to successfully open the door to communication activities and establish harmonious interpersonal relationships. This is not only the main way to form a good social and psychological atmosphere, but also plays an extremely important role in psychological health care for oneself.

In a word, learning social etiquette knowledge has benefited me a lot.

The above is my personal opinion. From the group's point of view, etiquette is an important part of corporate culture and spirit, and also a major part of corporate image. Major enterprises have high standards for etiquette, and taking etiquette as an important part of corporate culture is also the key to the success of cooperation with other enterprises. Therefore, learning social etiquette is not only the general trend, but also the need to enhance competitiveness.

Throughout today's society, social etiquette is everywhere, because it is really important to us and everyone should learn it.

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