Communication is the process of the transmission and feedback of thoughts and feelings between people and groups, so as to achieve ideological consistency and emotional smoothness. The following is what I arranged for you, I hope it will help you!

Significance and elements of communication

Communication is the communication between hearts, the main purpose of which is to achieve mutual interests and goals. It is a psychological tactic, which is very important in the workplace, because you need to communicate and negotiate with others to reach the height you need. If you need to do something, you will meet many people in the process of doing it. These people will help you a little, while some people are more difficult to understand. At this time, communication is needed, and communication plays the role of a bridge.

Good communication is not only very important to improve work efficiency and establish employees' emotional sense of belonging, but also very important to improve the management level of enterprises. On the contrary, ineffective communication is very harmful to managers, employees and organizations. It can be said that communication is the core, essence and soul of modern enterprise management. Without communication, you don't know the truth, and you can't manage without knowing the truth.

In the process of work and life, we often regard one-way notification as communication. In the process of communicating with others, is it bad that one side talks and the other side listens? In other words, only two-way communication is communication, and any one-way communication is not communication. Therefore, another very important feature of communication is that communication must be a two-way process.

Workplace communication needs a smile.

In interpersonal and psychological communication in the workplace, there is one of the simplest but effective communication skills, that is, smiling. Smile is an infectious communication language, which can not only shorten the distance between you and others, but also convey your feelings. Of course, smiling seems simple, but it also needs to pay attention to certain skills.

Listening and dialogue skills in communication

The importance of listening: you can get important information; You can cover up your weaknesses; Only by listening well can you speak well; Can stimulate each other's desire to talk; Can find the key to convince each other; Can make you gain friendship and trust.

Listening skills in communication

Effective listening can be defined as an intellectual and emotional process, in which sensory, emotional and intellectual inputs are integrated to seek their meaning and understanding. Generally speaking, "hearing" is not only the ear, but also the eyes, brain and heart.

Skills of effective listening:

Keep eye contact.

A nod of approval and an appropriate facial expression.

Avoid distracting actions or gestures.

Ask a question

retell

Avoid interrupting the speaker.

Not much to say.

Consciously change the roles of listeners and speakers.

Dialogue skills in communication

Conversation is not to vent one's feelings and emotions blindly, but a cooperative procedure. People of different ages, occupations and positions have different tastes, languages and habits. Therefore, what kind of topic to choose and what kind of language and tone to use in conversation should be different.

Social etiquette in workplace. Principle of sincere respect: Sincerity is the actual attitude towards people and things, and it is the performance of sincere friendship towards others. Sincerity and respect are first manifested in not lying, not hypocrisy, not cheating and not insulting people. The so-called "cheating once, no friends for life." ; In fact, it is manifested in the correct understanding, trust and respect for others, the so-called selfless heart, sincere dedication and fruitful results. Only sincere respect can make the two sides soul mate and their friendship last forever.

Second, the principle of equality and moderation: in communication, equality is manifested in not being arrogant and impetuous, not going its own way, not being self-righteous, not favoring one side over another, not being arrogant and impetuous, not judging people by their appearance, and not bullying others by their occupation, status and power. On the contrary, they should always be equal and humble. Only in this way can we make more friends with China Education Association, China League and Education Group. The principle of moderation is to grasp the discretion in communication and exercise the corresponding etiquette according to the specific situation and situation. For example, when dealing with people, be polite and not condescending; Be warm and generous but not frivolous and flattering, be self-respecting but not conceited, be honest but not rude, be trusted but not credulous, be lively but not frivolous.

Third, the principle of self-confidence: self-confidence is a valuable psychological quality in social situations. A confident person can be modest and generous in communication, not ashamed when encountering the strong, not discouraged when encountering hardships, dare to stand up and fight back when encountering insults, and lend a helping hand when encountering the weak.

Fourth, the principle of credit tolerance: credit is the principle of credibility. Confucius said: people can't stand without faith, make friends, and keep their words. In social situations, we should pay special attention to punctuality, appointments, meetings, talks, meetings, etc. Never refuse to date. The second is to keep the promise, that is, the agreement, agreement and verbal commitment signed with people must be said and done, that is, the so-called: words must be done, and actions must be fruitful. Therefore, in social situations, if you are not sure, don't promise others easily. If you can't make a promise, you will fall into the notoriety of breaking your promise and never be loyal to others. Tolerance is a higher realm, allowing others to have the freedom of action and opinion, and being patient and fair with opinions different from their own and traditional views. Considering everything from each other's standpoint is the best way for you to win friends.

Workplace etiquette should be observed in professional occasions and applied to the communicative art in the workplace. Master necessary workplace etiquette norms, common workplace communication skills, improve interpersonal skills, and prepare for becoming a qualified workplace person.

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