-Take the undergraduates of Xipu Campus of Southwest Jiaotong University as an example.
Zhan Yanglong
Abstract: As long as there is interaction between two related people, there is the possibility of interpersonal conflict. Conflict is an inevitable problem in interpersonal relationship, and there is inherent possibility of conflict in interpersonal relationship. The causes of interpersonal conflicts are complex and diverse, such as living habits and personality differences. In fact, it is not terrible after interpersonal conflict. The key is how to deal with it.
Based on questionnaires and case interviews, this study investigates the causes and coping styles of interpersonal conflicts among college students in Xipu Campus of Southwest Jiaotong University. 200 questionnaires were distributed, and finally 70 valid questionnaires were obtained/kloc-0. In the later stage of questionnaire processing, IBM SPSS statistical software is used to process the data. Through frequency analysis, cross-table analysis and chi-square test, we can understand the causes and coping strategies of interpersonal conflicts among college students.
Keywords: questionnaire survey on the causes of interpersonal conflicts and coping styles
Introduction to Chapter 1
The research background and significance of 1. 1
Everyone who lives in society is bound to interact and influence others, that is, interact with others. This is a process of mutual contact, exchange of information, exchange of thoughts and feelings between people.
Liang Qichao said in "China's Juvenile Theory": Teenagers are wise, and the country is rich and the people are strong; A strong teenager makes the country strong, and an independent teenager makes the country independent. Juvenile freedom means national freedom, and juvenile progress means national progress; If teenagers are better than Europe, then China is better than Europe; Teenagers are better than the earth, and the country is better than the earth. College students are the main force in the future society, and whether their interpersonal relationship is harmonious or not is directly related to the harmony of the future society. University period is an important stage for teenagers to increase their knowledge, and it is also an important turning point for their comprehensive quality development. Students at this stage are in a period of frequent psychological problems, which is called "the stormy stage" by the German educator and philosopher Sprenger.
The survey found that most college students have conflicts with others and can't handle them well.
20 13 in the early morning of June 22nd, two sophomore boys (roommates) from School of Journalism and Communication, Zhengzhou Huanghe Science & Technology College clashed because of fans, which eventually led to a boy being stabbed many times.
2013 On the evening of April 16, two students of Jincheng College of Nanjing University of Aeronautics and Astronautics quarreled and fought fiercely because of playing games, which eventually led to the death of one student.
20 1 April1day, a graduate student of Fudan university felt unwell after drinking the water from the drinking fountain in the dormitory, and showed signs of poisoning, but died after being rescued by the hospital. Afterwards, the Shanghai police announced that the suspect was the victim's roommate. According to the suspect, there was a dispute between the two sides over sharing the cost of drinking water.
On February 3, 2004 to February 5, 2004, Ma Jiajue, a student of Yunnan University, had an argument with his classmates because of playing cards and stoned four students to death.
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For some students, interpersonal communication is a big problem. These students believe that they often feel helpless in the face of conflicts. The author believes that if interpersonal problems cannot be effectively handled, then college students may have a variety of emotional problems (depression or excitement), behavioral problems and physical problems. Conflicts in interpersonal communication are very common and inevitable. Philosophically speaking, contradiction is universal, it exists in all things, everything in the world has contradictions, and things that do not contain contradictions do not exist. To solve contradictions, we must first dare to admit and expose contradictions, and secondly, we must look at problems and solve contradictions comprehensively. Therefore, we believe that there is no completely harmonious interpersonal relationship. Relationships and organizations that lack conflict are lifeless. Conflict embodies participation, commitment and care. If we understand and solve conflicts, conflicts can promote the change and development of interpersonal relationships. Peace is not the suppression of open conflicts, nor the superficial calm in a tense and fragile state. It is the result of creatively handling conflicts.
1.2 Conceptual expression of interpersonal conflict
Interpersonal conflict, expressed in English as interpersonal conflict, refers to the tension between two or more social members due to the incompatibility of reactions or hopes. Generally, it is a conflict between individuals.
Cause analysis of 1.2. 1
Conflicts between individuals are mainly due to differences in life background, education, age and culture, which affect values, knowledge and communication, thus increasing the difficulty of mutual cooperation.
Weber, Cauchy and others believe that people's revocation of legitimacy in the existing social inequality is the premise of conflict.
Psychologist horsman believes that individuals are likely to take aggressive actions because of unexpected punishment or unexpected rewards, which will lead to interpersonal conflicts.
There are different explanations about the causes of interpersonal conflicts at home and abroad. Generally speaking, the sources of conflicts are slightly more complicated, both direct and indirect. In daily life, different interests between people (the core of which is different ideas, manifested as lovers talking more than half a sentence), communication barriers, personality differences, social difficulties (such as but not as people who have been poor together know), competition (such as drinking too much porridge, having me without him), misunderstanding, unfairness, etc., may all lead to conflicts.
1.2.2 Influencing factors of interpersonal conflict
The influencing factors of interpersonal conflict are considered as predictors of interpersonal conflict coping strategies. Predecessors often regard gender, age, social beliefs, cultural values and other factors as important factors affecting interpersonal conflicts.
1.2.3 methods of conflict resolution
The first is contact. Conflicts will inevitably arise between classmates, and the key is how to resolve them skillfully and timely. Contact is the premise of resolving contradictions and conflicts. If the two sides can be calm and express their ideas in appropriate words, direct contact is the first choice to solve the conflict. If you are unwilling or unable to meet, you may wish to send emails, notes and messages as a foreshadowing or intermediary, and then cooperate.
The second is cooperation. Strengthening cooperation among students is to make them put themselves in the other's shoes when they need cooperation and support, understand the importance of each other, and thus respect and support each other. We can organize some group activities, such as basketball match, volleyball match, football match and tug-of-war match, so that they can resolve conflicts and enhance friendship through cooperation.
The third is communication. Good communication can promote the harmony of interpersonal relationships. When there are contradictions between classmates, we might as well find a suitable occasion to communicate. Communication is not necessarily to convince each other, but to clarify your own ideas. Communication gives both sides a chance to express themselves. If one party wants to keep the conversation confidential, it can be made clear in advance.
The fourth point is compromise. We should always be ready to make concessions in communication and find out whether there is a mutually acceptable solution to the problem. Sometimes, the question itself does not have to discuss the merits, and the attitude of the other party is unacceptable, which is the main reason for the conflict. If we can be tolerant, generous and fair, it is possible to bury the hatchet. That's what "step back and broaden the horizon for a while" said.
Chapter II Investigation Objects
In this study, undergraduates in Xipu Campus of Southwest Jiaotong University were taken as the research object, and 200 questionnaires were distributed by stratified cluster sampling method, and 182 questionnaires were recovered, and 12 invalid questionnaires were eliminated, and 70 valid questionnaires were obtained, with an effective rate of 85%. In the valid questionnaire, there are 88 boys and 82 girls. Among the four grades, there are 40 freshmen, 45 sophomores, 47 juniors and 38 seniors. There are 53 people in the city, 37 people in the county, 2 1 person in the town and 59 people in the countryside.
Table 1 Basic Information of Respondents
Figure 1 Bar chart of respondents' gender statistics
Chapter III Analysis of Survey Results
3. 1 Conflict Object
Judging from the data of the tested objects, the objects of interpersonal conflicts are mainly dormitory roommates, followed by class classmates, followed by club classmates, and there are fewer conflicts with faculty (teachers, logistics service personnel, etc.). ).
Table 2 Statistical Analysis Table of Conflict Objects
Figure 2 Statistical bar chart of conflicting objects
Is there a difference between interpersonal conflict and gender, grade and subject? After chi-square test, it is found that interpersonal conflict is significantly related to students' gender, but has nothing to do with grades and disciplines.
Table 3 shows that in the interpersonal conflicts of boys, the sample numbers of conflict objects are dormitory roommates, classmates in this class, classmates in other classes in our school and faculty, accounting for 39.8%, 34. 1%, 15.9% and 9% of the total sample (88) respectively. Accordingly, the sample numbers of female students are 59, 13, 7 and 3, respectively, accounting for 72.0% of the total sample number (82), 15.9%, 8.5% and 3.7%, with roommates accounting for a large proportion.
Table 3 Incidence of Gender Differences among Conflict Objects
From the data in Table 3 and Figure 3 (page 8), the conflict between girls and classmates in our dormitory of Southwest Jiaotong University (72.0%) is obviously higher than that of boys (39.8%), while the conflict between girls and classmates in other classes in our school is less than that of boys. Generally speaking, boys have a wide range of interpersonal communication, and a large part of all boys' interpersonal conflicts occur outside the dormitory; Most interpersonal conflicts among girls occur between familiar classmates and friends. There are great differences in personality between boys and girls. Boys are careless and girls are full of feelings. Girls often quarrel with their roommates because of trivial matters, while boys are generally more rational and rarely quarrel with their roommates.
Fig. 3 Histogram of Gender Differences of Conflict Objects
3.3 Causes of conflict
The causes of interpersonal conflicts are often not unilateral but multifaceted, but this questionnaire is to grasp the most important reason for conflict analysis. From the data in Table 4 and Figure 4, the main reason for the conflict between undergraduates of Southwest Jiaotong University and others is the difference of living habits, and the proportion of choosing this option is 29.4%. The proportion of interpersonal conflicts caused by conflicts of interest is only 5.9%.
Table 4 Statistical table of main causes of conflict
Figure 4 Bar chart of main causes of conflict
Generally speaking, the undergraduates of Southwest Jiaotong University are still in the "psychological weaning period", which shows that they pay more attention to themselves, pay attention to individual expression (for example, personality disharmony can easily lead to interpersonal conflicts), and their emotions change greatly (interpersonal conflicts can easily occur with others). In addition, the lack of good communication can easily lead to interpersonal conflicts.
3.3 treatment method
This paper divides the interpersonal conflict resolution of college students into two stages, namely, the coping style when the conflict occurs and the coping style after the conflict.
3.3. 1 coping style in case of conflict
The data in Table 5 and Figure 5 show that among the respondents, 50% of college students deal with contradictions by arguing; 27. 1% of college students chose the way of tolerance and concession; 18.2% of the students used abusive language. Only 4.7% students choose to fight with the object of conflict.
Table 5 Statistical table of coping styles when conflicts occur
Figure 5 Pie chart of coping style when conflict occurs (%)
Cao, who was investigated by the author, believes that if you always tolerate it, it will be too weak and easy to be bullied, and you should fight for it; And there is no need to fight because of some small contradictions in life or history. Judging from the data, most students agree with Cao.
3.3.2 Post-conflict response.
Choosing communication coping and self-reflection coping are the main coping styles adopted by college students after campus conflicts. In case of conflict, silence is wrong, especially when things don't happen. There are 66 students who choose the method of "active communication and conflict resolution", accounting for 38.4% of the total sample, which reflects the initiative and desire of college students to deal with conflicts properly. Self-reflection accounts for 3 1%, which is unexpected. Perhaps this is related to the object of conflict, that is, when the object of conflict is people who have little contact with themselves, college students think it is not necessary to negotiate with each other to solve it; However, the way of self-reflection still reflects the positive attitude of college students towards conflict. They regard conflict as an opportunity to learn interpersonal skills, and the arcade finds its own shortcomings in interpersonal communication and improves them. Only 6% of the students asked for third-party mediation, indicating that most college students are willing to solve their own problems (or actively respond or passively avoid) after the conflict, and are unwilling to seek help from others.
Statistical table of post-conflict coping styles.
Fig. 6 Post-conflict coping style histogram.
The fourth chapter is the study of corresponding mode.
In daily life, interpersonal conflicts are inevitable. Recently, there have been many violent incidents of murder among college students, most of which are caused by interpersonal contradictions among college students. Many college students don't know how to deal with interpersonal conflicts correctly, which leads to the deterioration of interpersonal relationships and more serious consequences. In fact, interpersonal conflict is not terrible. If handled properly, interpersonal conflicts can also be the starting point for both sides to enhance understanding. In the following, the author will discuss how college students deal with interpersonal conflicts from both subjective and objective aspects.
4. 1 subjective aspect
Contradictions usually occur between two people, so as the parties, they should actively seek solutions after the contradictions occur. First of all, both sides should have a correct view of interpersonal conflicts, that is, interpersonal conflicts are very common and it is very important to deal with them actively. Communication is the key to conflict resolution. Many times, there is no real conflict of interest between classmates and between classmates and faculty. More often, the reason for the interpersonal gap between the two sides lies in the lack of effective communication. Communication is two-way, requiring two people to participate. In addition, put yourself in others' shoes as much as possible, and you may get different answers.
4.2 objective aspects
Objectively speaking, it mainly refers to the influencing factors other than personal will.
4.2. 1 social environment
Contemporary college students are living in the transition period of rapid social changes, deeply impacted by the tide of market economy, with diversified social values, unhealthy moral public opinion, utilitarian interpersonal communication, indifferent students' legal concept, and the whole society is in a state of anomie. College students are the future of the country, and the whole society should pay attention to students' physical and mental health and purify the social and cultural environment.
4.2.2 School education
School is the material carrier of classmate relationship, and how the school function directly affects the formation of good teacher-student relationship. Judging from the data of the questionnaire and the current social phenomenon, the objects of interpersonal conflicts among college students are mainly roommates and classmates, so schools should attach great importance to the development of interpersonal relationships in university dormitories. In fact, group activities can eliminate interpersonal conflicts, resolve conflicts and enhance friendship, so schools should often hold some entertainment activities to bring students closer.
Chapter V Conclusion
In daily life, interpersonal conflicts are very common. In recent years, there are many cases in which interpersonal conflicts among college students have further escalated into violent bloodshed.
The design of this questionnaire is reasonable, and stratified cluster sampling method is adopted. Based on all kinds of data, the object of interpersonal conflict of undergraduates in Xipu Campus of Southwest Jiaotong University is mainly dormitory roommates (both boys and girls have the highest proportion of conflicts with roommates); Differences in living habits are one of the main reasons for the conflict.
The author thinks that conflict is not terrible. On the contrary, if it can be handled well, interpersonal relationships may be further strengthened. As college students, we should actively seek solutions to conflicts. Communication is one of the important methods to solve interpersonal conflicts. In addition, setting up mental health education for college students in colleges and universities to guide them to correctly understand and deal with interpersonal relationships can also better reduce interpersonal conflicts and negative effects of college students.
(Author: School of Art and Communication, Southwest Jiaotong University)
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