According to the query of loong. Com, to carry out the hall quality assurance work method is as follows:
1, attach great importance to and cultivate service consciousness. The Bank clearly defined the service concept of "customer-centered, thinking of customers", learned the service cases in the lobby through the morning meeting, enhanced the awareness of detailed service, conducted centralized training in time, and strived to achieve uniform service standards and create a first-class service environment for customers.
2. Reasonable configuration and optimization of hall layout. Combined with the business volume of outlets and counters, the bank rationally allocates the number of employees in the lobby, completes customer service and identity guidance, and improves the efficiency of customer diversion; Do a good job in the maintenance and use of ATM machines and mobile service vehicles, increase the service guidance for self-service customers, and create a convenient and comfortable self-service environment for customers.
3. Actively identify and strengthen intelligent marketing. The bank insists on accurately identifying customers from the perspective of customers, formulates corresponding marketing strategies according to the needs of different customers, and attracts customers to accept convenient and fast e-banking products from rural commercial banks through products and services.
Warranty, that is, quality assurance, refers to the behavior that producers, sellers or service providers promise that their products or services will not have quality problems after normal use and maintenance within a certain period of time. Quality assurance is a marketing strategy, and consumers will use it as a selling point when purchasing products or services, so as to improve their purchasing confidence.