When we do something, we can only do it better if we are familiar with the rules. Today, let's take a look at the rules of shopee's operating platform. Store rating can be said to be the facade of our store. For buyers, our store rating is their intuitive feelings about us, which directly affects buyers' trust in our store. Even if the store's rating is not high, even if he is interested in our products, he will consider whether to place an order in our store, which will directly affect our conversion rate and order volume, which will undoubtedly make our store worse and worse. The content of store rating is mainly evaluated from the following points:

1. Store/product rating: the seller's rating of our store.

2. Talk about the response rate: The frequency of sellers replying to buyers in chat is 24 hours at the latest, but it is best to have a look and talk for two or three hours.

3. Logistics score: the logistics score of how long it takes the seller to deliver the product after purchasing it.

4. Delayed delivery rate: the delivery time of the order exceeds the promised delivery days set by us in the store.

5. Incomplete order rate: due to our own shortage and logistics problems, as well as the seller's return, our order was not successfully completed. Among the rating contents of these five stores, there are two that we need to focus on.

1. Our store rating and chat response rate: the buyers of these two items can be directly seen in our store, so we pay attention to every customer when chatting, and put the customer first, and the response rate is preferably above 90%.

2. Delayed delivery and incomplete orders have a great impact on the store. If this happens, we need to pay attention to improvement, speed up delivery, update inventory in time and improve store rating.

I wish all shopee sellers can sell well and make their own profits.