Name: * * Age: 32 years old

Gender: woman's health status: good

Graduate school: * * College majoring in e-commerce.

* * Chinese Language and Literature Major in Normal University (self-taught undergraduate)

Tel: * * * * * *

Basic skills: proficient in using word, excel, etc. Trading software; CET-4 English, with basic listening, speaking, reading and writing skills; Pass the national putonghua test level 2.

Working career:

1.1997.1-1999.5 * * customer service/operation voucher of freight company.

Responsible for making all kinds of documents for international trade and shipping import and export goods for customers; Goods to customers

Appearance tracking and feedback mode; Generate bills and statements in time, and maintain timely and effective communication with customers.

2.1999.5-2001.4 * * The marketing department of the company is an international documentary member.

Track the processing of domestic orders and export orders in time, and keep communication with various departments (development, planning, production, etc.). ) company

Responsible for the production of goods import and export vouchers and the effective connection of foreign exchange collection and voucher cancellation applications. The collection system

Timely follow-up acceptance and timely and effective communication with customers.

3. Customer service in the market of * * A Co., Ltd. from July 2002 to March 2004

Main job description:

Accept customer drawings and other related production information, convert them into samples and hand them over to the development department; Follow up import and export orders and customer feedback in time, be responsible for product shipment arrangement, and keep up with the communication with relevant departments such as development, production and quality; The contract is returned for the record and produces the required undercoat; Establish customer files, accept inquiries and complaints, and maintain communication with customers; Track and collect accounts receivable, etc. !

4. March 2004-March 2007 Marketing Department of * * Co., Ltd.: Import and Export and List

Track and deal with orders and demands in kind in time, keep effective communication with all departments and end customers of the company, communicate with customers about the receipt and investment in time, and be responsible for the production of import and export vouchers of goods and the application and receipt of receipts and sales vouchers; Collecting and tracking bills and statements, etc. Over time.

Self-evaluation: self-confidence, optimism, honesty and stability.