1. When introducing yourself, make good use of your eyes and express your friendly feelings that you want to communicate. Suppose that when you are already a flight attendant, you also need to communicate with passengers with this kind of eyes and impress each other with sincere eyes.

2. Be confident when introducing yourself and make the other person feel good about himself.

3. The content of self-introduction should also be concise, which can fully highlight your strengths and advantages.

4. Increase the relevance with the company. If you can't talk about the company you are applying for for for a long time, the interviewer will definitely have questions: What is this person doing here?

5. Show past achievements appropriately. Don't talk too much-always remember that there is a building outside the building, and don't be too conservative-you don't want to show it yourself, how can you let others find your advantage?

6. Speak methodically. Putting your information in order and then telling the interviewer can show that you have a strong sense of purpose and logic.

About dialogue

(1.) Be confident that you are well prepared and can complete the interview well.

This has to mention the preparation before the interview. The more thorough the preparation before the interview, the greater the possibility of success. Then you should prepare the following:

A. details of recruiting airlines. Including the job nature of flight attendants (or other positions), the company's development history, history, reality, the focus of future development, the professional structure of the staff (the situation of the crew), educational level, fleet situation, competitors and so on. In short, the more detailed and in-depth you know, the more you can get to the point in the interview, and you can leave a good impression on the examiner without saying or talking less about the outside world!

B. when the interview is mainly about conversation. Language expression ability and skills are particularly important, and training in this area should be strengthened at ordinary times. Because flight attendants also need strong communication skills, only by understanding passengers' needs, anxieties and thoughts from their words can we serve them better.

C. Understand the requirements of flight attendants for professional knowledge and highlight their own advantages in a certain aspect.

D actively imagine or understand some questions that may be asked and make full preparations.

About asking questions

1. What should I do if I meet an unreasonable passenger?

A, flight attendants should be gentle, warm and kind. B, patiently listen to the impolite words of the guests, and avoid disputes with the guests. C, first of all, improve your self-control ability and find the reasons in your own way. I believe there are no unreasonable passengers, only the service is not in place.

Please introduce yourself.

Thinking: 1, which is a required question in the interview. 2. The introduction content should be consistent with the resume. 3. Try to be colloquial in expression. 4. Go straight to the subject and don't say irrelevant and useless content. 5. The organization should be clear and the level should be clear. 6. It is best to recite it in the form of words in advance.

Extended problem a

Please introduce yourself briefly in three minutes.

Answer key points: 10 second, briefly talk about personal information. Introduce your previous work and experience in about one and a half minutes. Take another minute or so to describe how your previous work experience helped you apply for this position.

Expand question b and describe yourself.

List three specific cases of my personality and achievements. Responsibility, responsibility and planning ability

What do you think is the biggest challenge for flight attendants?

Thinking: I think the answer to this question reflects your concern for work, and it should be better to answer it from the service concept. 1, service attitude 2, service skills (emergencies) Personally prefer the answer: I think it is the persistent maintenance of good service attitude. I remember reading in "The Best Service": "The service is simple, even ridiculous, but we must persevere.

Have you considered the hardship of being a flight attendant? If you are accepted by our company, how do you plan to become a qualified flight attendant?

Yes, I do. Before choosing this job, I have prepared myself for a lifelong career.

Do you help your parents do housework at home?

Yes Try to help parents do some housework at home, which can reduce their pressure.

6. Did you have many friends during your study?

I have many friends during my study, and I am good at communicating with people.

7. If two airlines admit you at the same time, which one would you choose?

I will choose an airline because it has strict management, brilliant performance and excellent employees, and I have full confidence in it. I hope all the teachers will give me a chance to show myself.

8. Why do you want to be a stewardess?

I dreamed of becoming a stewardess when I was young. I like helping others. I hope to serve every passenger with a smile.

9. Please tell me about my professional outlook?

Key points: Be prepared before the interview, and answer truthfully according to your actual situation during the interview, and it should be consistent with the position. Let the other person feel that you will develop in this industry and position for a long time.

10 what qualities do you think flight attendants should have?

You can choose from the following organizations to answer yes, and all the answers will be wrong. Obviously, your work experience is not so good, you are prepared in advance, and the interviewer feels that he has asked a stupid question. Will he give you extra points?

Politeness, ideological quality, professional quality, physical quality and psychological quality.

1, be dedicated.

2. Firmly establish a conscious concept of discipline.

3. Have a good image.

4. Master and apply professional service operation skills.

5, pay attention to all kinds of service etiquette

6, master the skills of using civilized language.

7. Have a healthy body

1 1 How to deal with drunken guests?

(1) Provide guests with a cool towel to put on their foreheads, or send them hot drinks/strong tea to help them sober up.

(2) If possible, change the guest seat away from the bathroom (the rear of the cabin is best)

(3) Remember the items carried by the guests to ensure the safety of the guests.

12 What would you say if a guest said: I love you?

1 I love you too. I love every passenger on this flight.

I also love every passenger of mine (thank you for your support to our work. )

13 There are two known passengers. They sat opposite the other two passengers. During the trip, they talked loudly, which influenced other passengers. How should you remind them?

Give two passengers who are talking loudly a small note that says, "Hello, I'm sorry to bother you, but the other passengers are resting.". Would you please keep your voice down? " So as not to affect the rest of other passengers, thank you for your cooperation! "(Is it possible to consult two adjacent passengers and change places here? )

14 meets the most difficult passenger, and his words may be full of gunpowder. What are you going to do with it?

First of all, you should understand that this is his level of accomplishment. He does this to everyone, not just you. Ignore his expression, calm down and listen to his real meaning, so as to understand what he needs and then provide targeted services. This kind of passenger is impatient, and flight attendants need to maintain good patience to avoid conflicts. For those passengers who are worried when they see that you are not in a hurry, they may insult you. Most educated travelers will resent this behavior, but there is no voice to speak for you. Why? One of the reasons is that passengers think that flight attendants have the ability to handle this kind of thing and don't need to talk much when they are in chaos. In fact, this is a kind of respect for flight attendants and a kind of trust in your professional quality. The passengers' voices are getting louder and louder, and their faces are getting more and more ferocious. Our service staff, please don't worry, don't worry, no matter what happens, you must restrain yourself. Of course, restraint is not inaction, let him do whatever he wants, calm down temporarily, and actively think of ways for the next step. How to deal with the provocation of passengers and avoid conflicts, please master the following principles:

1. Listen to the passengers and let them speak fully. Patience is very important, which helps to relieve your stress. You need to applaud with both hands. Don't pick up passengers when they are emotional and have fierce words, and don't aggravate their nervousness.

Be polite when talking with passengers, even at this time.

When solving problems, the principle is: what is right, not who is right. This kind of problem is better handled by flight attendants, because flight attendants do not represent individuals.

Flight attendants should actively seek help when facing difficulties. This kind of help should come from flight attendants, not passengers. Don't exclude yourself from the group.

5. Ensure the safety of the engine room. The more chaotic the environment, the more serious the consequences. Originally, it was an argument. Suddenly someone got out of control and pulled the door handle of the cabin, causing accident symptoms. It shouldn't.

6. Be polite when dealing with behaviors that really affect safety. Flight attendants should actively seek the support and help of air marshals.

7. The flight attendant shall notify the crew as required.

8. Remember, don't take it as a private matter.

These are the materials I prepared for my previous interview.

Hope useful to you

Come on, ha