Time flies, and the year's work is coming to an end. Looking back on our work and life in the past year, I think we have gained a lot. I think it is necessary for us to make a summary of our work. Do you know what logical order of year-end summary is excellent? The following is my personal annual work summary essay of cashier foreman (5 general articles), hoping to help you.
Annual work summary, personal cashier foreman, 1 20xx year x month x day, from the first step into xx, I knew that a job was not easy, so I cared about every harvest. He has been working and studying for nearly a year since he joined the hotel finance department as a cashier at the front desk. With the leadership of the leaders and the help of colleagues, he has been strict with himself, consciously fulfilling the hotel rules and regulations and the discipline of cashier work, and earnestly completing all the work that must be completed. Now he will work for a year.
First, obey management and worry about learning.
As a cashier, the most important thing is to understand the responsibility in your heart. Under the reasonable arrangement of the leader, you should study business knowledge seriously. From the moment you enter the front desk, you should know that the front desk is the window of the hotel and represents the image of the hotel. You must be strict with your words and deeds. Keep in mind the cashier's work discipline, speed up the pace and get familiar with the basic situation of the front desk, from room state diagram to check-in, from deposit slip to guest bill, from mini-bar to miscellaneous expenses, from check-out to invoice statistics and so on. Every step of the operation is carefully followed by the old employees step by step. In practice, we seriously accept the criticisms and suggestions of old employees, persist in learning from leaders and colleagues, learn from the strengths of others, and strive to enrich and improve ourselves.
Second, respect your work and everyone.
We firmly believe that there is no distinction between high and low, only differences in circumstances, experiences and foundations. We should respect our profession from the beginning of our work. Only by working for others can we work hard and achieve something in our own field. Customers are God, colleagues are brothers, and leaders are family. In this beautiful big family, we respect each other, learn from each other and create each other. Like the relay race, all departments check every important link to create benefits and success for the hotel.
Third, pay attention to details and service first.
I remember the quality formula of "100- 1 = 0" in manager training. In 100% dedicated service, if you want to be suspicious and anxious, I firmly remember the last sentence of the quality formula: service is no small matter, everything starts with details. Just like this, more consideration for the guests will improve the quality of service. A little accumulation and progress can not only prove one's ability, but also add luster to the cashier's work. Work hard, the customer is God. Of course, there will inevitably be mistakes in face-to-face interviews, but it is necessary to understand the customer service difficulties, reflect the problems to the leaders in time, and handle them flexibly on the basis of adhering to principles.
Fourth, make clear the goal and grasp it correctly.
Looking at the work from a learning perspective, we should not only learn the cashier business knowledge, skillfully operate cashier tools and processes, but also learn more about the hotel corporate culture. The front desk is like an integrated information processor, and there are many things to learn. I can also learn a lot from the communication with the guests, including the truth of being a man and doing things, so that I won't stay at a stage all the time. I will set a direction for myself from the beginning of my work, and to what extent I should give myself a perfect explanation, clarify my goals, and let me.
Through my own efforts, I entered the office in 20xx 10 and began to understand the work content, basic workflow and specific tasks of the office. While insisting on the cashier's duties, I keep in mind the duties of office staff. Under the trust of the leaders and the supervision of my colleagues, I tried to complete the promotion examination, and drew a perfect comma on my goal first, because this is not what I expected, and a little recognition will constantly motivate myself to move forward. Now I will make a work plan for next year.
1, study hard and complain. Can't stop learning, can't slow down the learning progress, be familiar with and responsible for hotels, departments and posts, and be more strict with yourself while demanding employees, set up specimens and establish an image.
2. Strengthen supervision and strictly control. Every post represents the finance department and the hotel. Supervising every work of employees is also the supervision of their own work, so as to avoid wrong accounts, reduce risks, eliminate all the possibility of mistakes in time, and ensure that every account is clear and every income is accurate.
3, sunshine mentality, mutual creation. Correct work attitude, be steady, accurate and excellent, value efficiency over quality, unite colleagues, care for subordinates, obey management and arrangement, actively cooperate and encourage, so that every cashier can feel the warmth of the finance department, learn from each other and learn from each other's strengths.
4. Make persistent efforts and achieve great success. There are no good individuals, only good teams, and there are rewards every year. The year 20xx is coming. Recently, there are fewer front desk staff, so they don't work. Working for a long time consumes a lot of energy. Try to solve the problem of employee turnover, ensure the rest time of employees, and recruit two new employees in the shortest time. Coordinate with all departments to make progress together.
The above is my personal preliminary work plan, which may not be perfect and mature enough, but I will try my best to implement it and ask the leaders to review it. If there are any incomplete or wrong places, please ask the leaders to supplement them and give timely guidance.
Annual work summary, personal cashier foreman, under the correct leadership of the section chief, with the active support and great help of my colleagues, I have been able to be strict with myself, better perform the duties of a foreman, and successfully complete the work tasks, which has been affirmed by the leaders and praised by my colleagues. To sum up, I have gained a lot.
First, on-the-job study, and constantly improve their professional level.
As a cashier foreman, the cashier is the first. Only when the professional level is high can we win the support of our colleagues and take good care of the people below. Although I have been working as a cashier for three years, I have made some achievements, but these achievements are still not enough. With the development of supermarkets, new requirements are put forward for our cashier's work. Through study, I can always master computer operation technology first, and always give guidance to the following comrades.
Second, do a good job in employee management and guidance.
Although the foreman is not a big leader, he also manages a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, at work, I always have strict requirements for them. No matter who violates the discipline, I will not tolerate it. It is precisely because I can be strict with myself, manage boldly and care about the employees below, so they all respect me and obey my management. In a year, we will
Third, arrange the cashier's duty and shift change reasonably.
The cashier's work is not tiring, but he must be careful, so the cashier must always keep a good attitude and vigorous energy. Resume So when arranging several employees, I always try to let the cashier have a good rest and take care of their special situation without affecting their work.
Fourth, do a good job at the first level.
Share my worries with the leaders. As a foreman, I will never bother the leader about the problems that can be solved at the cashier level. I will never lose the opportunity to ask for instructions and report to the leaders about major events in the shopping mall.
Through the year-end summary, I have several feelings:
The first is to cultivate team spirit. Because company management is not an individual behavior, a person's ability is bound to be limited. If everyone is twisted into a rope, we can get twice the result with half the effort. But this must be based on the fact that every employee has a high professional quality, a sense of responsibility for work and a good moral quality, otherwise team spirit will become an empty talk. So how to actively carry forward team spirit? Specific to each department, if your efforts and achievements are recognized by the leaders, it will inevitably affect your colleagues around you. Everyone follows your example, and your progress invisibly drives everyone to make progress together. On the contrary, the achievements of others will also become the driving force for your continuous progress, thus forming a chain reaction of a virtuous circle. The second is to learn to communicate with departments and leaders. The organizational distribution of a company is like a net, and each department seems to be independent, but in fact there is an inevitable connection between them. Take the finance department as an example. Every department has to deal with daily affairs. Keep in touch with all departments, listen to their opinions and suggestions, and correct problems in time when found. In this way, the supervision function is effectively played, and secondly, the information can be fed back to the leaders in time, so that the work can be changed from passive to active. The third is to have an enterprising heart to climb the peak forever. This puts higher demands on our financial personnel-sailing against the current, or retreating if you don't advance. If you want to develop your career, you must arm your mind to adapt to the market competition environment of survival of the fittest.
How many times in life? In the days to come, we should turn our thoughts into actions and paint the blueprint for the future with our diligence and wisdom.
Annual work summary of cashier foreman 3 With the guidance and help of business leaders and colleagues, I strictly demand myself to earnestly perform the duties of a foreman and strive to complete the task. Reflecting on the current experience and lessons is to lay a solid foundation for the next steps. This year's work is summarized as follows:
First, clear responsibilities and earnestly perform their duties.
People often say: "Ability is better than knowledge, method is better than ability, wisdom is better than method, and morality is better than wisdom". This shows the importance of professional ethics. At work, professional ethics is the first priority for both employees and supervisors. Regardless of the position or salary, the most important thing is to clarify your job responsibilities, earnestly perform your duties, and be responsible for your career. This is a basic accomplishment and the foundation of personal development. Therefore, I started from scratch, studied with an open mind, worked hard to improve my professional ethics, set an example, took care of the overall situation, and managed my post like a business enterprise. If you ask others to do it, you must do it first; If others can't do it well, do it yourself first. Only in this way will others obey you and respect you.
Second, study hard and improve your ability.
Only by learning can we make progress, and only by making progress can we develop. Nowadays, the social competition is fierce. In order to have a place in the fierce competition, learning is very important, whether for enterprises or individuals. Only by studying constantly can you make better and faster progress and catch up with the development of society. As a cashier foreman, first of all, he is a cashier. Only when he has a high level of business and is skilled in business can he win the admiration and support of his colleagues and take good care of the people under his jurisdiction. Although we have made some achievements in cashier work, these achievements are still not enough. With the development of supermarkets, new requirements are put forward for our cashier work. Only by learning and practicing skills can we better serve the enterprise.
Third, boldly manage and improve efficiency.
The ancients said: "Its body is upright and it goes without orders; His body is not right, although he is not obedient. " The foreman is not necessarily a leader, but he also manages a group of people. I know, it is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, at work, I always ask them strictly. No matter who violates company regulations and treats them differently, I will never tolerate them. And always remember: the unit you lead is a whole, and you should use the strength of the team to solve the problem. Many people are reluctant to hand over some things to their subordinates. They feel that they have to talk to their subordinates, and they may not understand what they have said. They need to repeat it and then review it. On the contrary, they might as well do it themselves quickly. But the crux of the matter is that if this goes on, you will always have endless things to do, and subordinates will always do what you think can be done well. A good foreman is to let subordinates know and be able to do things. The strength of a team is not the strength of individual ability, but the strength of the work of all subordinates. It is precisely because I can act in strict accordance with the law, manage boldly, care for them in every way in my life, trust them, fully stimulate their potential, and try my best to do my job well. As the saying goes, "All men are United, and Mount Tai is the best."
Fourth, pay attention to communication and do a good job of coordination.
The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication. The company is a whole, and the department you lead is a part of the whole, so it is necessary to contact with other departments and communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point and destination of solving problems are the interests of the company, and the interests of departments are subordinate to the interests of the company. Communication within the department is also very important. You need to understand and master the problems in your subordinates' work, their ideological trends and even the problems in their lives, to guide, assist and care. For your supervisor, you should also take the initiative to report, and reporting is also a kind of communication. The cashier's job doesn't need much physical labor, but it needs to be careful, so the cashier must always keep a good attitude and vigorous energy. Therefore, when arranging the work of several employees, I always try to let the cashier have a good rest and take care of their special situation without affecting the work of the supermarket. Arrange the cashier's duty and shift change reasonably to ensure the efficient operation of the cashier's work in the supermarket.
As a foreman, details determine success or failure. I will never bother the leader about the problems that can be solved at the cashier level, and I will never miss the opportunity to report to the leader for instructions about the major events in the supermarket. This year, although some achievements have been made, there is still much room for improvement. I firmly believe that "people with the same desire will win". As long as I work hard with our cashier, I will definitely do better!
Annual work summary, personal cashier foreman, under the correct leadership of the leader, with the active support and great help of my colleagues, I have been able to be strict with myself, better perform the duties of a foreman, and successfully complete the work task, which has been affirmed by the leader and praised by my colleagues. To sum up, I have gained a lot.
First, learn from the cashier's work and constantly improve your business level.
As a cashier foreman, the cashier is the first. Only when the professional level is high can we win the support of our colleagues and take good care of the people below. Although I have been working as a cashier for three years, I have made some achievements, but these achievements are still not enough. With the development of supermarkets, new requirements are put forward for our cashier's work. Through study, I can always master computer operation technology first, and always give guidance to the following comrades.
Second, do a good job in the management and guidance of employees
Although the foreman is not a big leader, he also manages a bunch of people. It is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, in my work, I always have strict requirements for them. No matter who violates the discipline, I will not tolerate it. It is precisely because I can be strict with myself, manage boldly, and care about the employees below in my life. At work, I often hear some supervisors around me complain that they are busy with their work. There are always endless things, endless classes, endless scolding, endless quarrels, and so on. Here, talk about how to be a foreman.
(1), professional ability
As a foreman, you must master certain professional knowledge and ability. With the continuous improvement of your management position, the importance of professional ability will gradually decrease. As a grass-roots supervisor, a person's professional ability will be very important. What you want to achieve is that you can directly guide and represent the actual work of your subordinates. The source of professional ability is nothing more than two aspects:
One comes from books and the other from practical work. In practical work, you need to learn from your supervisors, colleagues and subordinates. "Don't be ashamed to ask questions" is the attitude that every supervisor should have.
(2), management ability
For a foreman, management ability corresponds to professional ability. When your position requires more majors, relatively speaking, you need less management skills. On the contrary, the higher your position, the higher the requirements for your management ability. Management ability is a comprehensive ability, which requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work distribution ability, and so on. Management ability comes from books, but more from practice, so to improve management ability, you need to constantly reflect on your daily work, and use your brain to review and summarize your work from time to time.
Annual work summary, cashier supervisor, 5. A hectic year is coming to an end. Looking back on this year's work, I have gained a lot. The following is a summary of my work.
I. Overall review of work:
The profit of an enterprise is the first goal and the only guarantee for its survival. The work of a department should also focus on the center of the enterprise. As a service department, the housekeeping department's primary task is to clean up and provide a clean, quiet, comfortable and warm rest environment for guests, but at the same time, we should also generate income and save expenses for enterprises. Over the past year, through the joint efforts of all staff and department managers, all the parts with business indicators have completed the tasks given to us by the villa leaders at last year's work meeting. While trying to generate income, we also don't forget to save money. The department saves work throughout the year and tries its best to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the group's profit.
2. The following work was completed in 20xx:
1. Learn and standardize the terms of post service, and strive to improve the quality of customer service. In order to reflect the professional quality of hotel staff, I am not familiar with the terms of service of each post and am not standardized. Among my colleagues, I learned the service language of the post in the training of the manager in charge of the group room, and then absorbed it into my own use as a language guide for my communication with guests. Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will strengthen my study and application.
2. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping is the company's main income-generating department, and the cost of capital is also high. In line with the concept that saving is to create profits, my colleagues and I will start from ourselves, from scratch, and put an end to all waste, mainly in the following aspects:
① Recycle disposable low-value consumables of guests, such as toothpaste, which can be used as cleaning agent.
(2) Every morning, it is required to turn off the crossing light returning to the floor and turn it on after six o'clock in the night shift; Unplug the electric card after checking out; The implementation of the room day after day can save a lot of electricity for the company.
3. In order to do a good job in guest room hygiene and service, leaders often assess and evaluate our guest room cleaning skills and rounds. It is found that our operation is not standardized and scientific. In view of the existing problems, the employees above class level in the area held a special meeting to analyze the existing problems, retrain the employees and correct their bad operating habits. We also kept practicing in the off-season, carefully cleaned and inspected every room, and achieved certain results through examination, which improved the sanitary quality of the room and reduced the overtime of rounds.
4. The leaders adopt centralized training, special training and individual guidance training for employees, which greatly improves the hotel awareness of employees and further deepens the service concept. Smiling with voices has become the conscious action of employees. We have a vivid understanding of what personalized service is. From sensibility to rationality, the whole group has formed a good atmosphere of "all work is to satisfy customers". Thus, the pre-job training, departmental training and team training of employees have been comprehensively combed and improved from theory to practice.
Three, due to various reasons, there are some problems in my work:
1. It is easy to bring personal emotions to work. When you are happy, you are warm and thoughtful, and when you are unhappy, you are somewhat negligent. In the future, you should strive to overcome this situation in your work and truly establish the consciousness that customers are God in your mind.
2. The cleanliness of rooms and public areas needs to be further improved.
3. The service standard of each post needs to be further strengthened.
4, facilities and equipment maintenance plan is not in place.
5. Due to the thoughtlessness in hand-shift, it is considered that small problems do not need to be handed over clearly, which leads to such and such problems. If I don't know the little things, it will easily lead to big mistakes. I must take strict precautions to avoid mistakes in the future.
Four, about next year, my plan is:
1, live every day well.
2. Improve service measures to improve customer satisfaction.
3, strengthen education and training, strengthen the quality of employees.
4. Standardize management and promote the healthy and orderly development of enterprises.
5. Strengthen marketing and constantly adjust the customer structure.
6. Do a good job in individual customer sales.
7. Reasonable booking in peak season to maximize sales.
8, standardize the message service, let the guests feel our professional management level and hotel service level.
9. Learn more and enrich yourself.
Practice has proved that with the intensification of market competition, guests have more room to choose hotels. To improve the hotel's "marketing competitiveness", we must first innovate ideas, adjust business strategies and policies in time, optimize the design of our own products, make the strategy innovative and changeable, and constantly innovate business policies according to different seasons, so as to keep the room occupancy rate at a high level under the severe situation.
On the coming day of 20xx, we will set sail again and embark on a new journey. I will set higher standards for myself, work hard and create new benefits for the company.
Finally, I hope everyone can go to a new level next year, thank you!
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