Name: XXX
Date of birth:1September 1989 12.
Gender: Female
Marital status: unmarried
Household registration: Hengyang, Hunan
Current location: Guangdong
Height: 165CM
Weight: 45Kg
Ethnic group: Han nationality
Work experience: May of 4 years.
working strength
Intentional position: Hotel front desk
Nature of work: unlimited
Development direction: In the future work, I will make full use of what I have learned, work hard with full energy and continuous hard work, steadily improve my working ability and keep pace with the company.
Required area:
Monthly salary requirements: negotiable
Accommodation requirements:
Education experience
From September 2002 to July 2005, Hunan Hengyang Business School was a junior college majoring in tourism and hotel management.
Language ability: Cantonese (good) English (general) skill expertise.
Computer ability: Skilled in operating office automation system.
Interests/hobbies: Other abilities:
Business experience
Title of XX Company: Salesman
Industry: FMCG (food, beverage, daily chemical, tobacco and alcohol, etc. )
Nature of company: private enterprise
Company scale: 100-499 people.
Company description:
Job description: Participate in the company's monthly product fairs in various cities and arrange booths. Sell company products, develop and consolidate the sales network after the exhibition.
XX company position: salesperson, cashier, warehouse manager, customer service, buyer.
Company industry: communications, telecommunications and value-added services
Nature of company: private enterprise
Company size:
Company description:
Job description: Shop assistant: selling mobile phones, mobile phone spare parts, etc. Customer service staff: responsible for handling all kinds of complaints in the business hall; Buyer: Make monthly and weekly purchasing plans according to the market and the company's operating conditions, and communicate with manufacturers about the qualification of agents, training plans, promotion policies, rewards, rebates, factory resources, price adjustment and other matters related to the distribution of products. Reasonably allocate and manage the company's goods. Actively cooperate with purchasing manager.
XX Hotel Job Title: Front Desk Customer Attendant
Company industry: tourism, hotels and restaurants.
Company nature:
Company size:
Company description:
Job description:
1. Responsible for answering the front desk service hotline and transferring calls, doing a good job of telephone consultation, carefully recording and conveying important matters to relevant personnel.
Responsible for the reception, basic consultation and introduction of visiting customers.
3. Fill in the customer complaint telephone registration form, immediately convey it to the customer service team, and regularly summarize the customer complaint records to the deputy general manager;
4. Responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, keeping them clean and tidy;
5. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department; Seriously implement the management regulations of the target card and complete the work and tasks assigned by the department.
self-assessment
Have good teamwork ability, can quickly enter the team role and cooperate with the team to achieve goals; Familiar with knowledge, enthusiastic, earnest, responsible, brave, diligent, love life and work: able to complete the work responsibly, actively and efficiently; Persistence in work attitude, strong adaptability, and quick hand at new things. Diligent, eager to meet new challenges.
I have 3 years sales experience, and I am good at communicating with guests in my previous work, giving them a pleasant and satisfactory service.
extreme
basic document
Name:
Gender: Female
Education and working years
working strength
Expected occupation: front desk/administrative reception
Expected industry: hotel/tourism/catering industry
Expected monthly salary: 2,500 yuan
academic degree
Graduate school: xx University
Time: September 2009-July 438+03, 2065.
Major: Hotel Management
Recent work experience
Position: Hotel Front Desk
Enterprise name: Xuxx Business Hotel
Job description:
1. Check in for guests, issue and recycle room cards and magnetic card keys;
2. Input the guest's information into the computer in time and accurately, and scan the information transmission of Chinese and foreign guests;
3. Keep abreast of room status, price and other information, and actively and effectively promote rooms and services;
4. Responsible for room change, door opening, message leaving, luggage storage, wake-up call and laundry service.
5. Responsible for the check-out procedures of the guests;
6. Receive the inquiries of guests correctly and effectively, and provide various information such as hotel service facilities, traffic inside and outside the city, tourist attractions, entertainment and shopping;
7. Responsible for the sanitation and cleaning work at the front desk and the maintenance of equipment and facilities;
8. Be responsible for accepting the maintenance service of hotel facilities and equipment, and report to the engineering personnel in time;
9. Do a good job in the registration, storage and inspection of items left by guests;
work experience
Computer skills: proficient in using office software such as word, excel and powerpoint;
Manners: I have received professional etiquette training and have good etiquette skills;
Communication skills: Good communication skills and accurate understanding of communication needs.
self-assessment
1. I am warm but steady, with affinity and good communication skills, good at communication, and can properly handle interpersonal relationships.
2. Hard-working, with strong learning ability. Able to handle problems independently, with strong adaptability and good team spirit.