Article 1 Self-evaluation of bank tellers
Just entered xx Bank, in order to master the business of xx Bank as soon as possible, I arrive at my post more than one hour in advance every day and practice counting money, abacus and saving. Although it took more than 1 hours by car from my residence to work at that time, I came to work early every day, rain or shine, especially in winter, because I was afraid I couldn't get on the bus. I often have to go to work two or three hours early. That's when I got into the habit. Through this internship, I have a more detailed and profound understanding of personal financial business, and it is also the consolidation and application of the knowledge I have learned in college in recent years. From this internship, I realized that there is a certain distance between the actual work and the knowledge in books, and I need to study further. Although the business of this internship is mostly concentrated on relatively simple personal financial business, it has helped me to understand the process of personal financial business in a deeper level, which is of great help to me to understand the basic business of banks more comprehensively, not limited to books. In view of the characteristics of the position of bank clerk, when encountering setbacks, I will take the initiative to adjust my mentality to relieve the pressure. When encountering setbacks, I should calmly analyze, find out the reasons of setbacks from objective and subjective aspects, and take effective remedial measures. Establish a dialectical view of setbacks, always maintain a confident and optimistic attitude, and realize that it is setbacks and lessons that make us smart and mature, and it is failure itself that ultimately creates success. Learn to comfort yourself, tolerate setbacks, be open-minded, optimistic and work hard. We should be good at turning pressure into motivation and changing the depressed state in our hearts, so that we can relax physically and mentally, strive for success again, and let our eyes face the future.
After several months of internship, I deeply felt my own shortcomings. I will work harder in the future, learn from each other's strengths and need heartfelt advice. I believe I will be more handy and perform better in my future work! No matter where you work, you will work hard!
Article 2 Self-evaluation of bank tellers
This year, we drew the sky with a computer keyboard and pulled out 10,000 stars with abacus beads. We keep a happiness, a persistence and a harvest. Keep accounts, settle accounts, issue subpoenas and write account books every day. Although there are no outstanding achievements and earth-shattering undertakings, we are loyal to our duties. We use this dull life and dull work to outline the trajectory of life and harvest the joy of harvest. During this year, I have always maintained a good working condition and set strict demands on myself by the standards of a qualified cooperative bank employee. Based on my own work, I devote myself to studying business skills, so that I can make a silent contribution to the cooperative banking industry. As front-line employees of savings positions, they should strengthen their business skills, so as to be handy in their work and better provide convenient, fast and accurate services to customers. Taking "customer satisfaction and business development" as the goal, we will do a good job in service and establish a good window image of warm service, so that every customer will be happy and satisfied. As we all know, within the jurisdiction of xx Branch, xx Branch is a busy spot. Every day, the average business volume of each person will reach 100 or more. There are 100 and 200 customers, especially small bills and residual coins, so this working environment forces me to constantly remind myself to be serious and serious in my work and strictly follow the rules and regulations formulated by the head office and branches. I always ask myself one time a year. With my efforts, I personally didn't have a liability accident on 20 10. While doing my job well, I also use my years of accounting experience to help other comrades. If comrades have any questions, I will answer them seriously. When I have questions, I will humbly ask other comrades. When dealing with business skills, I have a requirement in my heart: a threesome must have a teacher, and those who can't learn must learn by all means. If you want to help others in your work, you must improve your professional quality. Savings is the foundation of establishing cooperatives. 20 10 with the care and support of my superiors and the assistance of my colleagues, I worked hard and successfully completed various tasks. Personal deposits in the whole year totaled1more than 500,000 yuan. During the year, I actively participated in the study of political theory and professional knowledge, and I was able to consciously abide by laws and regulations and various rules and regulations of the unit. At the same time, study hard business knowledge and constantly improve work skills. Looking back on my work in the past year, I have a clear conscience. At work, I am loyal to my duties and do my best. Banks belong to the service industry, and my job makes me face many customers every day. To this end, I often remind myself that being kind to others means being kind to myself. In the busy work, I still insist on "smile service" and answer customers' questions patiently and meticulously. When I meet unreasonable customers, I
Looking back on my own problems, I think: First, I didn't study enough. At present, the new economy based on information technology is booming, new situations and new problems are emerging one after another, and new knowledge and new science are constantly coming out. Faced with severe challenges, I lack the sense of urgency and consciousness to study. Theoretical basis, professional knowledge, educational level and working methods can't meet the new requirements. Second, when you are tired from work, you will relax your mind. This is a sign that your political quality is not high, and that your world outlook, outlook on life and values cannot be well solved.
In view of the above problems, the future efforts are as follows: First, strengthen theoretical study and further improve their own quality. The second is to change the work style, strive to overcome their negative emotions, improve the quality and efficiency of work, and actively cooperate with leaders and colleagues to do a better job. In the new year, I should strengthen my study, better enrich myself, meet the challenges in the new period with a full mental state, sum up the past, learn from the past experience and lessons, and do a better job in the future. Please criticize and correct the shortcomings and deficiencies in our work.
Article 3 Self-evaluation of bank tellers
I have been working as a cashier at the front desk since I joined the business. In the work at the front desk, I have always maintained a modest attitude, studied my business seriously, worked diligently and treated every customer with a positive and enthusiastic attitude. The work at the front desk enabled me to master personal business operation and accounting system skillfully, accumulated valuable experience, and established good relations with many high-quality customers and gained their trust. These are all precious treasures left by my work at the front desk. Personal account manager is a job full of vitality and hope, and it will play an increasingly important role in the development of banks in the process of transformation from the whole bank to retail banks. In my opinion, the job of an individual account manager is simply to maintain existing high-quality customers, tap potential new customers, recommend suitable wealth management products for customers, and achieve a win-win situation for both banks and customers. Here, I want to emphasize the word "win-win". When only the interests of banks and customers are emphasized unilaterally, the marketing work is not perfect. The combination of the two will create a marketing miracle. If I can be a personal account manager, I will define this job as follows: using my professional knowledge and skills to help our key customers, as their safe and effective financial assistant, realize their asset realization; At the same time, it will become a bridge between customers and banks, avoid capital risks, promote financial products and realize customer value.
In order to realize customer value, individual account managers should fully understand customers, recommend suitable wealth management products for customers according to their different psychological needs, and combine our short-term fund products and medium-and long-term insurance wealth management products for targeted marketing. When marketing products, we should follow the principles of honesty, professionalism, high efficiency and high quality, think for customers, win their trust, and form a virtuous circle of marketing. It is also necessary to deeply tap the potential of high-quality customers for private foreign exchange purchase. In normal work, some customers will need to buy foreign exchange for reasons such as outbound travel and children studying abroad, but because they don't know China Bank, they go to China Bank to handle it, resulting in the loss of resources. Personal account managers should increase publicity and provide customers with remittance, traveler's checks, credit cards and other foreign exchange services in combination with our products. In practical work, there are customers. We recommend traveler's checks to our daughter who is studying abroad. After comparing the services of our bank in China, this customer chose our bank and bought a traveler's check of10,000 Canadian dollars for her daughter. The customer was very satisfied and said that he would choose remittance to handle business in our bank in the future. In the maintenance of customer relationship, individual account managers should do a good job in customer classification management, implement different management strategies for different customers, and be targeted to achieve the matching of income and output. Due to the fierce competition in today's financial market, account managers need to constantly strengthen contact with customers, visit high-end customers regularly, win their trust, establish deep feelings with customers, and become friends with every customer, not just a cold business relationship.
One more thing needs to be added: be a good personal account manager and reach a tacit understanding with the front desk teller to form a good linkage effect. I have been working at the front desk and I am familiar with the workflow at the front desk. If I can be a personal account manager, I will work with the front desk staff to make every customer happy and satisfied.
I deeply love my banking work. I sincerely hope to make friends with every customer and help them enthusiastically. If I can hold this position, I will study hard, consult modestly, constantly adjust myself, and work conscientiously with my own efforts and the support of many parties to become an excellent account manager.