Personal Summary of Insurance Company Backstage 1
I came to this big family at the beginning of 10, 20-2006+65438+. As a comprehensive backstage of a four-level organization, I have gone through the whole 20-2008. Whether I can be competent for this job is a big challenge for me, who has just left campus and is not deeply involved in the world. In this year's work, I have gained a lot, grown a lot, and also saw many shortcomings and deficiencies of myself.
The work of the integrated background is roughly divided into three parts.
The first is the operational aspect.
This is my most important and critical job. This job is very professional and demanding. Specifically:
(1) new contract.
Job responsibilities: review insurance information and register for industry and commerce in time. Accurate classification and scanning of insurance information. Audit notice/notification, distribution, tracking and resale of system problem parts. Timely handle surrender before underwriting, registration and issuance of insurance policies, business handover with tertiary institutions, data checking, tracking, registration, scanning and receipt input. Requirements: Complete on the same day, with the error rate of preliminary examination ≤2% and the picture deletion rate ≤4%.
(2) save.
Review and help fill in all kinds of security applications, complete security materials, discourage surrender, and explain the terms. Accept customers, business lines, business inquiries and business counseling in the system. Requirements: complete information, timely and accurate, proactive.
(3) claim settlement.
Accept claims report, understand insurance accidents, remind matters needing attention, and report major cases in time. Accept claims applications, confirm the applicants, review the validity of all kinds of materials, guide the filling of claims applications, and hand them over to tertiary institutions in time. Timely issue a notice of closing the case, explaining the conclusion of closing the case. Requirements: accurate judgment, proper disposal, complete information and no errors.
(4) Investigation (contract/claim settlement).
Contact the client of contract medical examination, remind relevant matters needing attention, carefully check medical examination items to avoid missing items, accompany all medical examination items, receive medical examination reports in time and hand them over to tertiary institutions in time. Make an appointment with customers for contract investigation, cooperate with the operators of tertiary institutions to learn more about the insurance process and important information of customers, and guide customers to complete various questionnaires. Cooperate with relevant personnel in colleges and universities to conduct claims survey and visit hospitals, public security and other relevant departments.
The second is the financial aspect:
(1) Cash receipts, including cash premiums and documentary deposits, should be sent to the bank of deposit in time, and the deposit slip should be sent to CIIC Finance in time. Make a detailed statement of cash premium income and submit it to CIIC Finance in time.
(2) Expense reimbursement. Fill in the reimbursement form, paste the invoice, register and distribute the reimbursement form.
(three) the management of warehouse goods, including purchase and sale cards, insurance policies and marketing AIDS, and the establishment of electronic ledgers.
The third is the administrative aspect:
(1) Purchase and requisition marketing supplies, and keep the requisition list.
(2) Purchase the daily necessities of the service department.
(3) Providing printing and photocopying services, and collecting and paying printing and photocopying fees in time.
(four) when the warehouse is kept, the goods are registered in and out of the warehouse.
(five) actively cooperate with production meetings, creative meetings and other activities.
(6) Attendance of office work, asset registration, plan printing, circulation and filing of newspaper signatures.
There are many complicated things in comprehensive back office work. It's really not easy to do everything satisfactorily, and you need to be flexible in handling many things. When I first took over this job, it was very hard and many places were not satisfactory. After more than a year's training, I gradually clarified my thinking and all my work was gradually on the right track.
In the future work, I will seize every opportunity to learn and constantly improve myself and my working ability, not only to finish the work, but also to do it well. Especially in their own shortcomings, we should work hard and actively cooperate with the work of the organization. Strive to do better next year!
Personal summary of insurance company background II
Being engaged in insurance, a strange industry, will face new challenges and tests to a greater extent for a person who has never been exposed to insurance. It's almost two years now. In order to meet the needs of my current job, I always put learning first, improve my comprehensive quality, especially insurance knowledge, and become a real insurer.
20-2008 is a crucial year for property insurance reform, and it is also a year of facing new changes, implementing new mechanisms and implementing new regulations. In the past two years, I have been growing up with the help of company leaders and colleagues. Let's make a summary of the work in 20-2000 according to my specific situation.
First, work ideas.
Actively implement the company's series of important instructions on development, keep pace with the times, work diligently, actively and seriously participate in various studies organized by the company, carefully understand and turn them into their own ideological weapons.
As a back office worker, his words and deeds also represent the image of the company, so it is more necessary to improve his quality, set high standards for himself and strengthen his professional knowledge and skills. At the same time, I am law-abiding, love my job, and have a strong sense of responsibility and dedication.
Second, business.
I am mainly responsible for the printing, sorting and filing of counter documents. On duty week, I go to work at 8: 30 every morning. I always clean the office area first. At the beginning of the month, I sent an email to the company's financial staff to declare the number of valuable and priceless documents I want to apply for. According to the company's document management personnel, 1 and 16 are our monthly collection dates, and I can only apply for half a month's usage at a time.
When I apply, I should estimate a quantity for the next half month according to the nearest odd customers and try to keep the order. Every time the documents arrive, they should be tied with a rubber band in 25 copies, and the company policy should be covered with a special seal and marked.
In fact, it is very simple to run a car insurance, and it is not a complicated technical activity. There are five things, invoice, compulsory insurance policy, logo, commercial insurance policy and insurance card. Just attach the commercial insurance clauses and put them in an insurance envelope and give them to the insured, but you need enough care and patience. Check carefully when there are many customers to prevent wrong orders and reduce unnecessary troubles.
The rest is to sort out the typing list, apply for less insurance, and notify less. If there are any insufficient documents, please delete them first. After the salesman completes the data, he will file 25 forms of filing list in the system, and put the archived customer data into kraft paper filing boxes (4 sets are a box), mark the box number and filing number, and put them into filing cabinets for preservation.
Every day's work is typing, typing, typing again, sorting, sorting and sorting again. Although my job is boring, I know that my job is an important part of the company's business, and I must work hard and go all out. In recent years, the competition in the insurance market is very fierce, so our front desk should try its best to satisfy customers in pre-sales service.
Third, the good aspects of work.
1, based on the overall situation and the whole, cut into the thinking of the problem from the macro level, better handle the relationship between the whole and the part, self and self, and consider things from the overall situation.
2. Peace of mind, modesty, active life and good interpersonal relationship.
Fourth, shortcomings in the work.
1, limited by experience and vision, it is necessary to strengthen political cultivation and industry business research, seriously study business knowledge, overcome ourselves and improve ourselves.
2, must strengthen the ability to communicate with people.
3. Adaptability must be strengthened.
Summing up the work of the year, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work.
In the new year, I will seriously study various policies and regulations, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, and make greater contributions to the development of the company.
Personal summary of insurance company backstage 3
20-2008 is a year of more intense competition in China insurance market, which is the common place of civil servants all over the country! At the same time, it is also an important year for the development of China's life expectancy. Under the correct leadership of the Party Committee and General Manager's Office of the Municipal Company, the Marketing Department conscientiously implemented the requirements put forward by the General Manager's Office of the Municipal Insurance Association and the Municipal Company at the beginning of the year, closely focused on the work indicators issued by the branch, took business development as the theme of the whole year, made clear the business ideas, grasped the business priorities, and carried out the work actively and effectively, and achieved good results. In order to provide useful reference for future work, the work situation and work plan of 13 districts in 2000 are reported as follows:
I. 20-year business performance and work summary
By the end of165438+1October 30th, with the joint efforts of all business colleagues and staff, 13 realized the new single premium income of 10000 yuan, of which 10000 yuan was paid in advance and/kloc-0 was paid in batches. There are marketing agents-June 5438-June 065438+ 10, among whom the number of holders is-,and the holding rate is-%; Supervisors at all levels, including department managers and branch managers. Business scale and team manpower are stable.
Looking back on the course from 20 to 2000, it embodies the indomitable and persistent spirit of the local people. Focusing on the work priorities of different stages and aiming at the actual situation of each stage, we actively adjusted our thinking and followed the development pace of the company, and mainly adopted the following specific work measures:
(1) Strengthen your confidence ideologically, make a clear direction, fully understand the market situation, seize opportunities and face challenges.
The general manager's office has repeatedly stressed in various meetings that the market competition will become more and more fierce in the future, and peer companies will continue to compete with us from all aspects. In this market environment, only catching up and developing actively is the last word. -the whole department fully understands the spirit of superiors and realizes that it must not passively turn around the planned indicators of the municipal company, but should actively explore the market. These are two different development concepts and will achieve completely different development results. We take every opportunity to change people's ideas in the area and change "I want to develop" into "I want to develop". For front-line sales staff, we have repeatedly stressed that it is fundamental to achieve performance and occupy the market. We should see the inexhaustible resources in the life insurance market and realize that making an insurance policy will occupy a market. Only by establishing a new concept of development, constantly occupying market share and competing with peers with service and morale can the marketing team be in an invincible position in the market tide. It is by conquering the ideological fortress and unifying the development concept that the area has fundamentally strengthened its cohesion and presented a positive and healthy mental outlook.
(II) In view of the business priorities in all stages of the year, our district actively cooperated with the arrangements of the municipal companies, and combined with the actual situation of our district, launched the competition plan in time to promote the performance in a targeted manner.
Since the beginning of the year, according to the work direction, the district department has launched a one-year competition scheme of "Everyone Reaches the Standard and Strive to Be a Star", advocating all business partners to achieve basic goals, learn from star salesmen and continue to strive to meet high requirements. In the whole year's work, the district department led the business partners to work hard along the established direction, realizing the continuity and effectiveness of the overall work. The whole year can basically be divided into three stages:
The first stage: at the beginning of the year-wholesale sales business competition, our district cooperated with the "-"wholesale promotion plan of the municipal company to launch the whole district's "Golden Rooster Reporting Good News" wholesale business competition plan, which comprehensively promoted size premium and achieved a good start.
The second stage: From February to August, during the Spring Festival, the district department successively launched a series of targeted promotion programs, such as "Lantern Festival on the 15th day of the first month, Chinese New Year Contest", "Changing clothes in March in Yangchun", "Operation Eagle" and "Storm in Early Summer and June with Passion", which effectively boosted performance growth. Taking advantage of the opportunity of moving to a new workplace in July, the district department launched the performance improvement plan of "Red July, Gold Rush Action" and the promotion plan of "Grateful Visit in August, Everyone Celebrates and Moves", advocating "Everyone makes achievements and contributes to a new workplace". The district department also took the opportunity to put forward the district training of "visiting every day, making achievements every week, increasing staff every month and making progress every year", which was hung in various workplaces.
The third stage: from September to the end of the year, the district department takes advantage of the favorable opportunity of training to fully mobilize team morale, improve sales skills, carry out multi-level competitions and sprint year-end goals. Under the arrangement of the municipal company, in September, our department organized more than 200 partners to participate in the company's full set of training, which enabled the majority of partners to sublimate their ideas and improve their skills from a brand-new perspective. Taking advantage of the trend, the district department vigorously advocates skill training, atmosphere building and target tracking in the team. While cooperating with municipal companies to develop and hype the "-"district-level departmental competition, they actively carried out internal competitions at the district level, and successively launched competitions such as "The Lion King strives for hegemony", "Five Tigers strives for hegemony" and "Elite Challenge". The 1 1 February business competition scheme of "Strive for hegemony in September, celebrate the Mid-Autumn Festival and rush to Guilin",1February business competition scheme of "Win in late autumn" and1February business competition scheme of "Win in big sprint" have effectively improved team morale and work enthusiasm, which has made a beneficial pull for the sprint throughout the year.
(3) For personnel at all levels, clarify responsibilities, strengthen post awareness and responsibility awareness, and let on-site partners and back office staff have a clear direction and perform their duties.
1, strengthen the sense of purpose and enhance the sense of leadership for team leaders.
At the beginning of the year, the district department formulated the work direction for the whole year, and detailed the objectives, and signed an annual target responsibility letter with all supervisors, so that the objectives were clear and the rewards and punishments were well-founded, which enhanced the confidence of all supervisors in leading the team to sprint the annual work objectives; In the course of one year's work, the district department also makes monthly work goals in combination with the team's annual goals in each work month, and constantly tracks the achievement of the team's goals through the performance analysis of the monthly work summary meeting and the weekly director's economic policy meeting. At every economic policy meeting, the district department will announce the personal achievements and personnel increase of supervisors at all levels, encourage supervisors at all levels to "strike while the iron is hot" and take the lead in driving subordinates. It is this working method of stage follow-up inspection that allows team leaders to always recognize the direction and lead the team to pursue the annual work goal.
2. Strengthen the sense of honor, training and cultivation of elite masters.
Since the establishment of "Elite Club" in 20-2000, the standards have been improved year by year, and the number of members has increased year by year. By 2000-2000, there were 36 members of elite clubs in the whole region, among whom 3 were selected as elite clubs of municipal companies, and 1 joined the Million Round Table Association (MDRT). In order to further promote the growth of the elite team, at the beginning of the year, the district department re-formulated the articles of association of the elite club, and once again raised the membership standard of 20-2000, providing more preferential policies for elite salesmen, effectively promoting the enthusiasm of the team to strive for Excellence and strive to join the club. After moving into the new workplace, the district department specially made an honor list for elite clubs to enhance the sense of honor of the elites and called on everyone to "learn from and pay tribute to the elites", which formed a good atmosphere in the district department. In order to accelerate the growth of elites, the district department regularly holds regular meetings of elite clubs to conduct various trainings and target tracking. Especially since 10, the district department has set up an "elite commando" of 60 people to conduct group confrontation, conduct half-day training every Sunday morning, and invite experts from various departments, leaders of municipal companies and outstanding lecturers to share lectures, or provide opportunities for foreign exchange and customer communication. These measures have effectively improved the level of elite partners and benefited a lot from their concepts, attitudes, skills and habits. By the end of 1 1, a large number of business partners in the region have reached or approached the 20-year entry criteria for elite clubs, and the foundation of outstanding personnel has become more and more solid.
3. For the department personnel in the district, adjust the department structure, clarify the post responsibilities, and provide team support and services.
In order to give full play to the role of staff at all levels, such as group training, lecturers, back office, etc. Our district has carried out a lot of beneficial exploration and practice in the aspects of departmental structure adjustment and personnel post division, and achieved remarkable results. Especially after moving to a new workplace, the district department set up a "sales support office" and a "human support office" to re-divide and allocate personnel, and set up a special person to take charge of human support management and sales support, ensuring the clarity and order of all work. The district department also gives full play to the characteristics of Yong ying lecturers, and assigns Yong ying to assist the development of each team or network, so that each department's network has special tutors; At the same time, the district department has arranged group training for some special work to ensure the comprehensive and in-depth development of the work, such as "elite club", "product briefing", "early warning of basic law examination", "agent qualification examination", "workplace arrangement", "newcomer training" and "newcomer school". All of them are clearly assigned according to the specialties of the group training lecturers, and the specially responsible group training lecturers are responsible for the end, effectively mobilizing the subjective initiative of relevant personnel. Every day, the district department holds group training and lecturers' night meetings to convey the latest information in time, discuss working methods, discuss various problems and exchange learning with each other, which ensures the smooth development of the work and the improvement of execution, and at the same time improves the working ability and coordination and mutual assistance ability of group training lecturers, and has achieved obvious results.
Personal Summary of Insurance Company Backstage 4
Since the beginning of this year, according to the competition requirements of the superior company, we have actively cooperated with the labor competition activities such as "Spring Festival Insurance", "Happy Family" and "Happy Family" in the first quarter, and organized surprise activities such as motorcycles and accident insurance by ourselves. The following is a summary of the personal annual work of the insurance company.
So as to create a healthy and lively business development atmosphere in which you chase after each other and forge ahead in unity. Especially in the "Happy Family" assault launched at the end of the year, our company withstood the unfavorable factors of the decline of family property insurance and the lack of insurance resources at the end of the year, rationally decomposed the objectives, implemented them layer by layer, put pressure on ourselves, ran enterprises and institutions, and ran individual families one by one, and finally exceeded the tasks assigned by the municipal company with a good score of 1.40%.
First, pay close attention to the quality of claims and disaster prevention and loss prevention.
Starting from paying close attention to the investigation rate of the first scene, the company adheres to the principle of seeking truth from facts and "being prompt, timely, accurate and reasonable". As long as you receive the report, no matter the size of the accident, no matter day or night, always insist on rushing to the first site, master the first-hand information, and strictly follow the fast payment process to provide customers with the convenience they can. First, insist on double-person survey, double-person loss determination and cross-case compensation determination to continuously improve service quality; Second, adhere to the 24-hour duty system, actively participate in the construction of "three centers", and further improve the service level; The third is to strengthen assessment and strengthen supervision. Once all kinds of problems in the process of claim settlement are verified, those who are light will criticize and educate, and those who are heavy will be dealt with seriously and will not be tolerated; Fourth, actively do a good job in disaster prevention and loss prevention. Under the responsibility of the leaders in charge, the Security Department actively contacted various business departments, and timely drafted the work plan for disaster prevention and loss prevention for major customers, the safety inspection methods for flood control in summer and fire and explosion prevention in winter, always grasping and intervening in advance, actively checking the implementation of the plan with relevant business departments, and taking timely measures for possible problems to reduce losses and enhance the ability to prevent risks. He went to key customer units with potential safety hazards, such as paper industry, pharmaceutical industry and companies, to help rectify potential safety hazards and formulate disaster prevention plans, which was well received by customers and received good social effects.
Second, adjust business ideas, strengthen innovation awareness and improve the efficiency of the company.
This year, while doing a good job in interest-oriented insurance business, our company has carefully sorted out the "junk" business, resolutely abandoned the inferior insurance products in payout ratio that were higher than 100% in previous years, and selectively underwritten the insurance products with high profit margin in payout ratio. Last year, the agricultural insurance and aquaculture insurance of our company reached as high as 106% in payout ratio. Starting from the overall situation, our company resolutely suspends the development of this type of insurance. The enterprise package insurance has some operational risks, such as low premium, wide coverage and high insurance coverage, especially in the case of flood and theft, which often leads to high payout ratio. Proceeding from the interests, our company has strictly restricted the coverage and conditions of this type of insurance. While paying attention to the development of the interests of various types of insurance, we changed the previous business routine-the factory auto insurance business belongs to our renewal business, and the renewal time is September. However, this year, many insurance companies are eyeing this business, intervening in the competition and trying to get a piece of the action. In order to ensure foolproof, our company decisively renewed the insurance in advance, which made other insurance companies unprepared and stabilized the business development. -The insurance business of Paper Products Co., Ltd. has been in our company's pocket, and the renewal was on June 5438+065438+ 10. The manager's office of the company knows that once the insurance is renewed in advance, it will not only lose tens of thousands of yuan of premiums in that year, but also increase the operating pressure in the second half of the year. However, in order to make up for the business gap caused by abandoning the "junk" insurance in the first half of the year, we decided to renew the insurance in advance, so as to better adjust the chronological business structure and realize more net premium income. Our work is a bold attempt to meet the needs of the development of the new management situation after the shareholding system reform, and it is also an experimental idea to change our thinking.
It is precisely because our employees have the courage to shoulder heavy responsibilities and are good at using their brains to fully mobilize their enthusiasm and creativity, so that everyone has a burden and everyone has a responsibility. Therefore, in the strong external competition, our company not only did not lose any position in the first half of the year, but also consolidated our leading position in the property insurance market and achieved a breakthrough in new business.
Personal Summary of Insurance Company Backstage 5
Time flies and 20 years are coming to an end. Over the past six months, under the care and guidance of leaders and colleagues, through our unremitting efforts, the work has achieved certain results, but there are still many shortcomings. Looking back on the past year, the work is summarized as follows:
In the past six months, I have learned a lot about the insurance industry through practice, and gradually improved my ability through continuous learning. But as a newcomer, I deeply know that my experience is still lacking and I need to learn and hone constantly. Therefore, in the new year, I hope to study and practice constantly through tempering, make a good personal work plan, and constantly increase my experience and knowledge, so as to improve my ability to handle affairs to a higher level and make more contributions to the company.
First of all, in 20 and a half years' work, my skills in network management and maintenance have been greatly improved. The ability to deal with practical problems in the work has been greatly improved, and at the same time, the knowledge of the whole communication maintenance has been deeply and comprehensively understood in the network maintenance work. These abilities gained through practical work have accumulated valuable experience for their future work, which is conducive to future work.
Secondly, you will inevitably encounter all kinds of problems and difficulties in your work! When encountering a problem, first find out the essence of the problem, and then find a new method to solve the problem; When encountering difficulties, we should not blindly emphasize the difficulty coefficient of difficulties, but face them with a positive attitude and strive to overcome them. When you meet every problem and difficulty, try to deal with it and overcome it. In this whole process, it is a learning process for yourself! While solving problems and overcoming difficulties, my comprehensive working ability has been greatly improved.
I have been working in the back office since June 165438+ 10 due to the resignation of a colleague working in the back office. Because office work is my first time, I have collected and summarized a lot of things I don't understand by surfing the Internet and consulting some experienced colleagues.
The back office work is a comprehensive coordination and comprehensive service work, which has the function of coordinating the left and right and connecting the inside and outside. The backstage post is light and the responsibility is heavy. Need to complete daily routine work such as transaction management, document processing, comprehensive situation, filling in reports and drafting documents. , and complete the temporary work assigned by the leadership. It is also necessary to make suggestions for leaders, actively play the role of staff assistants, and assist leaders in all aspects of work. A qualified office worker must have a strong sense of professionalism, a high sense of responsibility, a pragmatic work attitude, a high political quality and professional ability, be familiar with business and office work, have a wide range of knowledge and a reasonable knowledge structure, as well as a rigorous and capable work style, hard-working professionalism and an ideological realm indifferent to fame and fortune. Combined with my back office work experience during this period, I want to talk about some understandings.
We should adhere to the Five Diligences and earnestly perform our duties.
One is diligence. The back office reads documents, rummages through files and checks materials every day. Don't look at the documents like passing clouds, and you have no impression. Read carefully, read the superior documents repeatedly, understand the spirit, thoroughly understand the principles and policies, remember the terms, and clarify the tasks; Read the full text of the following work report carefully, grasp the progress of the work, be familiar with the situation, and give guidance when you see problems; Pay attention to learning experiences and practices from the documents of relevant departments, and learn from each other's strengths. For all kinds of business statements, we should read the instructions carefully and master the method, time and requirements of filling in.
The second is hand clothing. Be proactive in your work, accumulate all kinds of work records and materials, and extract information, problems, data and work progress as needed.
The third is to be diligent. When dealing with daily affairs, we should consult the business department and other colleagues. We should ask, ask and urge people to do unclear things, details and the whereabouts of things. Beyond the scope of their functions and powers, they should ask the leaders for instructions in time, and they can't do whatever they want. Always learn more about all aspects of work from colleagues and the masses, seek truth from facts, and report to leaders and superiors in a timely and comprehensive manner.
The fourth is to be diligent. According to the actual situation, often carry out investigation and study, be familiar with the work trends, and keep in touch with the site and relevant business departments, exchange information, support and cooperate with each other, and do a good job in all work.
The fifth is brain diligence. For all kinds of business statements, it is necessary to carefully analyze whether the completed form is related to the list of the previous year and last month, and whether there is any connection between the columns and projects in the same table. For the collected information, we should use our brains to analyze and study, adopt the methods of induction, comparison, judgment, reasoning and analysis, pay attention to groping, accumulating and summarizing work experience, be good at observing and analyzing various social phenomena, see the essence through phenomena, master the dynamic analysis and research of special rectification, pay attention to finding problems, cultivate the habit of being diligent and good at thinking, and gradually improve the work level.
In short, the backstage post is a melting pot and a stage, which can not only exercise yourself, but also show yourself. As long as we constantly strengthen our own political and ideological quality, work style quality, professional quality and psychological quality, earnestly perform our backstage work duties, adhere to the "five diligence" and constantly explore and innovate, we can do a good job in backstage work.
exist problem
At present, the problem is to innovate constantly and improve the level of backstage work.
Innovation is embodied in the thought and practical work of back office, that is, focusing on grasping the grass roots, laying a solid foundation and practicing basic skills, constantly exploring and summarizing new methods and measures to strengthen the construction of basic work at the grass roots, seeking truth from facts, being proactive, being brave in pioneering, grasping regularity and being creative, and constantly exploring new measures for innovative work, so that all work measures and strategies at the grass roots can change with the changes of work, and back office work can develop and break through.
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