Most concierge staff are responsible for carrying luggage and guarding the door. Their task is to report directly to the front office manager, but most concierge departments operate in an independent mode. No matter the size of the concierge department, it plays a very important role in the category of customer service. When the guests arrive, the bellboy will go out to meet them, tidy up their luggage and answer all questions. When the guests leave, they will help them carry their luggage from the room to the taxi.

In a hotel, the concierge is on duty 24 hours a day, all year round, while in a general hotel, the receptionist may have to replace the bellman at night. The concierge department will provide a series of services to guests, which other departments may not be able to provide. Although it does not directly bring income, through the introduction of the bellboy, guests can use other facilities of the hotel, thus indirectly bringing income.

Post discipline

1. Be careful when carrying luggage, and don't throw or kick around. Don't mop the floor or carry luggage.

2. The luggage cart should be light, go in and out lightly, turn slowly, and don't bump into the wall or the door.

3. Without the consent of the foreman, the luggage of the tour group shall not be assigned to the floor without authorization, and the luggage shall not stay in the special elevator hall unless waiting for the elevator; You are not allowed to enter the guest room at any time without permission.

4. All-night employees are not allowed to sleep, walk or stick to their posts. No stools are allowed to be used in the post before/kloc-0: 00 and after 6:30.

5. Put the baggage car back to the place where it was taken out immediately after running, and arrange it in order of position.

6. Leave the lobby area to do personal luggage, group luggage, group luggage distribution, transfer rooms, go to eat, have breakfast, go to the toilet, etc. , and record the whereabouts in the bellboy service record, write down the time and what, and write down the return time after returning.

7. Every job should be registered correctly.

8. The three people on duty can take turns to rest when they are not busy, but they must take turns to rest within the specified time.

9. Pay the bellboy to change the change for the guest.

10. You should have two pairs of white gloves at work and one pair of clean gloves as a backup.

1 1. When there are no cars or guests, stand up consciously, don't make small moves, and don't chat with security guards or others.

12. Some colleagues worked overtime and didn't come out to take over, so they had to ask the bellman for help. They were not allowed to leave their posts without permission before their colleagues came out to take over.

13. Don't take the initiative to ask guests for tips.

Baidu encyclopedia-concierge department