Since last week, the "20 15 Zhuhai Social Governance Innovation Excellent Case Cultivation Action" has entered the stage of expert guidance and promotion for 1 month. The social governance innovation observation group visited 30 promotion cases in batches and made in-depth suggestions. The first delegation inspected four projects: social security fee, local tax, tripartite cooperation platform for people, society and finance, digital urban management, digital high technology and micro-grid for Wanshan social governance. These projects use internet plus and big data analysis, emphasize the openness of the platform and the sharing of data and information, and improve the level of social governance and public service capabilities.
Qi, the project leader and professor of Zhuhai College of Beijing Institute of Technology, pointed out that taking the tripartite collaboration platform of social security expenses as an example, the problem-oriented reform and innovation have been realized, which provides an exploration for breaking down the barriers of government departments and building a service-oriented government, and has benchmarking significance and demonstration role in the whole province and even the whole country.
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Tripartite cooperation platform for social security fees
Payment is changed from 3-7 days to real-time payment.
In the morning 1 1, there were only five or six citizens waiting in line at Xiangzhou local tax and social security tax office. "Business that used to take a week to complete can now be completed in a few minutes, and local insured people can also handle it directly online. Now people who come to the lobby to do business are generally insured in different places, and there is no need for' long queues'. " A staff member said.
This month, Zhuhai's "tripartite cooperation platform" for social security, local tax, human society and finance has been running for one year.
In the past, the social security fee management system of the three departments operated relatively independently, which caused the "three difficulties" of difficult accounting, difficult reconciliation and difficult monitoring, which affected the insured to enjoy social security benefits in time to some extent.
"Tripartite platform" makes the databases of relevant information of local tax, social security and finance truly shared. The three departments carry out social security payment business "online real-time processing". The transmission time of social security personnel information and basic registration information of insurance participation changed from 2 days to "real-time transmission", and the arrival time was increased from 3-7 days to "real-time arrival", which truly realized the real-time transmission of social security benefits and payment data of payers.
In addition, the "three-party platform" also has the function of online electronic bookkeeping, which has changed the manual bookkeeping situation that relied on telephone contact and paper data transmission in the past, realized the accurate reconciliation of 100%, ensured the safe and efficient storage of social security income, and made the social security fund have more room for maintaining and increasing value.
According to statistics, at present, the collection rate of social security fees in the city is basically above 99.55%, and the monthly payment rate reaches 100%. The number of participants in the basic old-age insurance for urban workers exceeded 1 10,000, and the coverage rate of participants reached 98%. In 2065.438+04, the total collection of social security funds reached 654.38+00 billion yuan.
The construction of electronic archives management system will have initial results by the end of the year.
"We will rely on the application of internet plus and big data to further expand the depth and breadth of tripartite cooperation and expand the connotation and extension of the tripartite platform for social security expenses." Yan Guiyang, Party Secretary and Director of Zhuhai Local Taxation Bureau, said that in the next step, the bureau will continue to promote and deepen tripartite cooperation, and strive to bring social security fund supervision committees, labor inspection detachments, local governments and sub-district offices, social security offices and even public security departments into the platform docking use and service scope, and build an all-round, multi-channel and three-dimensional pattern of "comprehensive fee management and scientific fee management".
Specifically, the three departments will further achieve the five goals of closer departmental cooperation, more professional social security management, more efficient convenience services, safer funds and more advanced file management.
Among them, the Municipal Local Taxation Bureau will focus on "seamless connection" with the social security department. The insured can query the information of the tripartite platform through mobile phone WeChat or login to the websites of both parties, so as to realize the openness and transparency of data such as declaration and collection, arrears and refund; Explore the cooperation and sharing of service venues. The payer can handle some charging services involving two functions in a company. For example, the local tax will soon add a self-service payment inquiry printer for social security fees in the social security department.
The establishment of an intelligent management system for electronic archives is also a major focus. After the system is completed, the electronic file data of Zhuhai million insured persons will be shared and used in real time on the tripartite platform. The payer only needs to provide basic information such as ID card and household registration book when handling business for the first time, and there is no need to submit it repeatedly when handling similar business in the future.
"We are conducting demand research and technological breakthroughs, and there will be initial results before the end of the year. The construction of electronic archives and the optimization of tripartite platforms are also being carried out simultaneously. " Huang Bingwen, member of the party group and chief accountant of the Municipal Local Taxation Bureau, said.
In the whole province
Have benchmarking significance
Expert review
Qi, a case tutor and professor of Zhuhai College of Beijing Institute of Technology, believes that the tripartite platform has truly realized the problem-oriented reform and innovation, solved the information problem of "fragmentation and islanding" among the three departments involved in social security fees in the past, and provided a good exploration for breaking the barriers of government departments and building a service-oriented government, which has benchmarking significance and demonstration role in the province and even the whole country.
According to Jiang Lin, a professor at Lingnan College of Sun Yat-sen University, the platform uses big data means, with little technical difficulty and less capital investment. But it has really realized the convenience and benefit of the people, enhanced the image of the government, and has strong reproducibility.
Jiang Lin pointed out that the innovation of the platform has exemplary significance for the reform in Guangdong Province and even the whole country. Take the reform of the household registration system as an example. At present, residents must return to their place of residence when handling ID cards and household registration books. In fact, as long as data can be shared between places, ordinary people don't have to run back and forth. Incorporating public service information into data sharing platform is the trend of deepening reform in China, and Zhuhai has made a meaningful demonstration this time.
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"Digital City Management"
Big data makes governance more systematic and refined.
Being in the lobby of the "Digital Urban Management" command center, the LCD screen in the lobby is constantly changing various charts and data, taking care of the details of the city.
"Digital urban management" refers to a "new urban governance model" that divides the city into several 10,000-meter units and uses computer and network technology to realize digital and refined urban governance.
"Digital Urban Management" is the only comprehensive information platform in Zhuhai. April 20 14, Zhuhai has achieved "full business coverage" of digital urban management, and it is also an integrated command system with the widest business coverage and the largest number of linkage units in Zhuhai.
According to the staff, Zhuhai Digital Urban Management consists of 17 subsystems, including business acceptance system, comprehensive evaluation system, all-round real-time emergency system, underground pipe network system and national participation system (that is, "urban housekeeper" application).
The business acceptance system feeds back urban management problems to the command center through grid inspectors in daily inspections, registers and generates system cases, and sends them to urban management responsible units for processing. All responsible units quickly feedback the handling situation in the form of words and pictures, and automatically record and file after verification by inspectors.
Urban management comprehensive evaluation system, through the "digital urban management" business platform, realizes the task classification and dispatch to all urban management responsible units in Zhuhai, scientifically records the whole process of case handling, and finally automatically generates scores according to the handling situation of each unit. Since May this year, the system has been officially put into operation and networked with Zhuhai regulatory authorities. The rankings and scores of districts (functional areas), functional departments and corporate responsibility units are regularly announced to the public.
Huang Haitao, director of the Digital Urban Management Command Center, said that in the next step, digital urban management will speed up the improvement of various subsystems, especially expand the number of users of the "Urban Butler" system, and encourage the whole people to participate in urban management.
The evaluation index system can be further optimized.
"Digital Urban Management" realizes the separation of referees and athletes in urban management functions, and its comprehensive evaluation subsystem is of great significance. It uses big data analysis to comprehensively evaluate the relevant departments of urban management. More importantly, "this kind of assessment has been adopted by the Commission for Discipline Inspection (Supervision Bureau), which greatly improves the restraint and incentive functions of the assessment." Yan Xin evaluated the case.
In addition, the internal management of the "Digital Urban Management" platform is also very efficient, forming the whole process of "inspection and discovery-processing-verification and feedback", and mobilizing the enthusiasm of grid inspectors and backstage staff through a relatively perfect assessment system.
He also pointed out that the index system of the "digital urban management" comprehensive evaluation system needs to be further optimized. For the evaluation results formed by using big data, "it is necessary to think about whether its evaluation indicators are advanced and reasonable enough, and constantly improve and improve in practice."
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"Digital Hi-tech" Grid Service Platform
Full coverage of UAV battlefield monitoring without dead ends
With the launch of an unmanned aerial vehicle in the wild, the big screen of the "Digital Hi-tech" command center switched to the perspective of the unmanned aerial vehicle, and the aerial picture of the hi-tech zone immediately appeared in front of the observation mission.
In July this year, the "Digital Hi-tech" Grid Integrated Service Command Center in High-tech Zone was fully completed and put into operation, and three platforms of grid service, data sharing and video surveillance were built.
Grid service platform is to divide the whole area into grids, and community grid workers implement "one post and multiple responsibilities". The handling of contradictions and disputes, hidden dangers of accidents or emergencies in each unit is divided into four steps, namely, discovery, filing, scheduling and closing. The grid leader of each unit is like a responsive "chess piece", who can find problems in the "grid" anytime and anywhere, and problems that cannot be solved will have an accident.
The data sharing platform is a government data platform covering the business data of 19 high-tech zone. With a click of the mouse, the real-time situation of the whole high-tech zone can be seen at a glance, as small as the running situation of environmental protection, three defenses and municipal operation vehicles in the streets under the jurisdiction of a grid.
The video monitoring platform has docked more than 400 video probes set by the public security department in this area and more than 100 probes in three communities, realizing full coverage of video monitoring without dead ends.
Huang, the full-time deputy director of the Command Center of Digital Hi-Tech, said that Digital Hi-Tech will gradually build a big data center in the high-tech zone, and collect information from various departments such as comprehensive management and stability, safety production, urban management and family planning through the grid attendant. The goal is to use big data analysis to realize various convenience services.
Can constantly innovate management methods.
In Qi's view, the advantage of "digital hi-tech" lies in its achievements in data sharing. Judging from the existing data of the system, information such as air quality, environmental statistics, community population, rural foreign investment and video surveillance has been collected, which will play an increasingly important role in the era of big data.
However, in terms of grid services, the management mode of "digital high technology" needs further innovation. As a result of "one post with multiple responsibilities", community grid workers are both inspectors and receivers. In the initial stage of operation, grid service personnel may be fresh and willing to work, but in the long run, it will lead to a decline in work enthusiasm. For example, a grid server may intentionally "direct" a problem in order to complete a certain number of tasks.
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"Microgrid" of Wanshan Social Governance
Public functions such as "follow-up shooting" will be developed.
The "Microgrid" project of Wanshan social governance is a popular, informative and convenient operating system based on "internet plus" thinking and supported by WeChat public platform and computer background management.
"Microgrid" divides the whole region into two levels of networks, and the first level of grid consists of relevant functional departments of district organs; The secondary grid is mainly based on the towns and units stationed on the island, mainly based on the island villages, military and police units stationed on the island, government agencies stationed on the island, various enterprises and self-employed associations. Grid is divided into 47 "mini-grids" according to its scale, nature and geographical distribution, with 93 part-time grid administrators, informers and supervisors.
The grid administrator is the first person in charge of the grid, who is mainly responsible for organizing and managing grid information officers and collecting and sorting out all kinds of information changes in the grid. Grid information officer is composed of militia, safety supervisor, sanitation coordinator, public security joint defense team and fire coordinator, volunteers, social workers and other personnel, taking into account social conditions and public opinion, residents' demands, contradictions and hidden dangers.
Ke Min, director of Wanshan Ocean Coordination Bureau, said that the "microgrid" project is still in the promotion stage, and various functions need to be further improved. The system is not open to the public, and the information only comes from the staff designated by the system. According to the plan, from 20 16 1 to 20 17 12, the "micro-grid" project will enter a perfect stage, and the "micro-grid" social grid management system in the whole region will be upgraded in an all-round way, and "taking photos at will", "talking on the Internet" and "searching for everyone" will be carried out. Give full play to the main position and role of villagers and social forces in the construction of grid service management system.
Do a good job for island tourists
Wanshan social governance "micro-grid" project is characterized by spending a small amount of money to do big things, and the government investment is only a few hundred thousand yuan, but it can also initially build a grid governance platform. However, at this stage, the function of this platform is not perfect enough, and the management in the operation process will continue to improve. "Qi Yan Xin thought. In order to avoid creating an "information island", under the current conditions, we must find ways to make good use of the existing information officers and fully mobilize their enthusiasm. We can directly encourage informers to report information through cash rewards.
He said that island governance has its particularity and infrastructure is relatively backward. For example, mobile phone signal network communication is not as good as land, and there are limitations in using internet plus for social governance. Moreover, the island also has the characteristics of small population and many tourists, and the population mobility is very strong. It is suggested that we must highlight the characteristics of the island and do a good job in serving island tourists. For example, the "microgrid" system can develop the function of tourists' complaints, or find restaurants and hotels for tourists and provide emergency assistance.
The above is what Bian Xiao shared with you about breaking the information island by increasing data on the Internet. For more information, you can pay attention to Global Ivy and share more dry goods.