Time flies, in the blink of an eye, a period of work has ended, and the efforts of the past period will definitely make you more promoted in your work! Sit down and write a work summary! How to write a work summary to attract more attention? The following is a summary essay on nail work collected by me for reference only. Let's have a look.
Time flies like a blink of an eye. In a blink of an eye, we have become college students and started to practice and exercise in society. At this time, I want to make a summary of the work in the past six months, which is the so-called "inventory". In this way, we can know more clearly what we have done, what we have gained and what we have lost in the past six months, and it is also convenient for us to carry out our work better in the coming new year.
In the next six months, on the whole, I did a good job. First of all, I know my job responsibilities. Go to work on time according to the relevant regulations of the store, and don't be late or leave early. Secondly, do your best during working hours, do your job well and perform well. Thirdly, get along well with colleagues and have a harmonious relationship. In addition, the relationship with customers is also handled properly, neither snubbing customers, but also doing their own job.
Let me talk about my experience and understanding of work.
1. Good service awareness is the most powerful sales tool.
A. Smile service: It can leave a good first impression on the other party. By smiling, you can show your personal charm and affinity, thus affecting the mood of customers and creating a relaxed and happy mood for customers.
B. Family service: A manicurist should always stand in the customer's position, think about what the customer thinks, eliminate their inner worries and doubts as much as possible, and give the customer a feeling of being at home.
C. Value-added services: try to provide value-added services to customers, so that customers can truly feel the value for money.
It is a solid step for you to succeed to fully show your good self-character.
A, with good work habits, customers will accept you easily and quickly, and then she will agree with your products and accept your services.
B, to have a correct aesthetic view, to appreciate and praise customers, so that customers can accept you and your products and services with satisfaction and pleasure.
C, at work, you should fully show your good mental outlook to customers. Bringing emotions to work is the biggest taboo. Clean, dignified and generous dress is also an aspect of your good mental outlook.
3. To be a qualified manicurist, you must have a certain theoretical accomplishment. Understand the basic physiological knowledge, beauty common sense and psychological knowledge related to their jobs; Pay attention to the new development trend of today's nail industry, so as to accurately carry out consulting services, realistically answer various questions raised by customers, and constantly improve their appreciation ability, so as to serve customers at a high level.
4. Skills development. Manicure Manicure is a technology and an art. Beautiful and meticulous nails are actually pictures conceived and carefully drawn by manicurists. Therefore, a manicurist should not only have profound artistic accomplishment and correct aesthetics, but also master superb manicure skills and accurate techniques. Only in this way can we take the initiative in nail service.
5. The personal appearance of the manicurist. A manicurist's personal appearance must meet the professional needs. Personal appearance can make customers have a good first impression on you and help you communicate with customers better. The personal appearance of a manicurist is reflected in the following aspects:
(1) Dignified appearance: When sitting, standing, walking, walking and going up and down stairs, always remind yourself to stay upright. This can give customers a good feeling of spiritual progress. At the same time, women have balanced, upright, flexible and elegant manners, and often become the object of envy.
(2) Generous appearance: To sum up, elegant and generous makeup can give people a fresh and natural feeling, so that customers can enjoy the services brought by manicurists with a relaxed mood. At the same time, it also reflects the unique female beauty of manicurists.
(3) Cheerful image: Cheerfulness here refers to sincere, optimistic and confident attitude, not casual, noisy and grandstanding.
6, manicurist hospitality etiquette. Hospitality is actually a professional skill. It is a necessary skill for professional manicurists. To become a truly professional and excellent manicurist, it is particularly important to learn professional hospitality etiquette. Hospitality etiquette is commonly known as hospitality, and manicurists' hospitality is mainly reflected in the following aspects:
(1) Language: As an excellent manicurist, you must have a soft voice, pleasant voice, clear articulation and accurate expression when facing and communicating with customers. Soft and pleasant voice can make customers relax their original nervous and alert mood and calm down to listen to your narrative; Clean pronunciation can make customers understand what you want to express quickly; Accurate expression can well reflect the manicurist's professionalism and familiarity with products, so that customers can rest assured of your service.
(2) Attitude: As a qualified manicurist, you should learn to be a good listener. Because few people in modern life are willing to listen to others, everyone is eager to express their opinions. Therefore, when the customer comes to the nail salon with expectation, the manicurist can do a good job of listening from the beginning, which will give the customer a very good feeling and she will have trust in you. But listening is not just listening quietly when others are talking, but needs more timely feedback.
The above is my work experience and experience. No one is perfect, and I still have many problems in my work. As far as work experience is concerned, I have a lot to learn compared with an excellent manicurist.
Life is a process of continuous learning. We should correctly position ourselves and examine our abilities in all aspects. Next year, I will continue to learn and strengthen from the following aspects:
(1) Basic knowledge: Classification of A and A oils suitable for guests.
(2) Product knowledge: product structure, product category, product composition, product selling point and product culture.
(3) Manicure skills: basic massage, nursing, manipulation, use of various instruments, procedures of hands and feet, and product deployment.
(4) Sales skills: etiquette reception, psychological communication, finding needs, judging customer types, answering customer questions, closing skills, etc.
(5) Work system of nail salon: morning meeting process, attendance, responsibilities, remuneration and payment.
I hope that next year's work will be smooth and the financial resources will be rolling. At the same time, I hope the company can do better and better.
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