How time flies! A period of work has ended. Looking back on the work since this period, I have gained a lot. At this time, how can the most critical work summary fall! So how do you write it? The following is a summary of my work at the front desk (7 articles are commonly used), which I hope will be helpful to you.
Summary of front desk work: 1 Three months after joining the company, the company stipulates that it will become a full member after three months. In the past three months, I have been working hard to complete my work tasks and do my own administrative front desk work well. The following is a summary of my work during this period.
First, work hard and stick to your post.
Since I worked as an administrative receptionist, I have always adhered to the concept of hard work. I never relax, insist on completing every task of myself, and always bear in mind my responsibilities. I often work overtime because I haven't finished my tasks at work, because I know that if I don't lay a good foundation now, my future work will be extremely difficult and very hard. When you come to work, you must do your own task and do what you should do without any escape.
Work is not easy to cherish, and doing a good job is to cherish work. I insist on completing the task at work and will not relax until the end of work every day. At other times, as long as I am working, I will never slack off. Work can't be ignored. We must pay enough attention to this work and do it well. I know that every job needs our efforts and efforts. I love my job. I am willing to work hard and persist in doing well every day.
Second, learning will progress.
Every post has a lot of knowledge that we need to sum up and do well. No one can do his job well without studying and making progress. To do all this well, you need to work hard and learn at work. There will be many problems in the work that need to be solved urgently. In order not to affect my work, I will record the problems in my work, but I will solve them in my spare time after work and won't keep them. It is better to solve the problem at a faster speed. Combining problems with work can deepen the impression. Asking for advice and searching online are also essential learning methods that I often use.
Third, unite efforts.
Work can't be done well by one person, and everyone needs to unite and cooperate. Without unity, it will only complicate the work and make things that were originally simple impossible. Unity can reduce our working hours and greatly speed up our work. At work, I just unite all my colleagues, establish friendship with them, keep in touch, seek results from them in time when necessary, and be responsible for which month of probation I have successfully passed.
Fourth, be polite.
As the administrative front desk, there are many people in contact, and politeness is a must. Good manners will make people happy, make people feel valued, and even bring them closer. Yes, what others feel is the goodwill and culture of the company, giving people the impression that the company is tall. Communication companies have a good reputation, and civilized and polite reception is more acceptable.
Politeness not only shows the image of the company, but also shows the personal quality.
I have always been a civilized reception and a polite answer since I worked. I have never made other customers angry. I will stand in the position of others and use my own means to win the recognition of customers.
The end of three months is a new beginning. I will continue to work hard in the future and I have been working hard.
Summary of front desk work: I have been in the company for more than two months unconsciously. I was not familiar with the company's operation mode and workflow at first. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and my responsibilities in a short time, which made me make progress in my work and benefited a lot. In the past two months, although no positive results have been achieved, some progress has been made. Now I would like to briefly report my work since I entered the company to the leader:
First, the daily work of the front desk
1, responsible for answering and transferring calls at the front desk, carefully recording important matters and conveying them to relevant personnel, so as not to miss or delay.
2. Be responsible for the sanitation and cleaning of the company's meeting room, placing tables and chairs, and keeping them clean.
Second, the administrative work
The administrative work is very complicated, ranging from copying, scanning, faxing, sending express, printing business cards and keeping documents, to assisting technicians in printing, sorting and binding tenders. The completion of each job is a test of responsibility and working ability.
Third, personnel management.
1. I am responsible for the attendance statistics of the company's implementation of relevant personnel management systems. In the process of implementation, I will strictly abide by the company's rules and regulations, make attendance statistics true, make attendance statistics at the beginning of each month according to statistical data, and submit them to the finance department in time to make payroll.
2. Strictly implement the company's rules and regulations on personnel-related materials, fill in the application registration form and employment resume form, and do a good job in employee file management. Fill in the "dispatch list" and "leave" to implement the company's rules and regulations.
In view of the shortcomings in these two months' work, the following work needs to be done after becoming a full member:
1, do a good job in office affairs. Pay attention to the neatness and cleanliness of the office. Pay attention to the maintenance of office equipment such as printers and photocopiers. Try to do your job well.
2. Pay attention to collecting information in daily work in case of emergency. For example, the business card of the courier company.
3. Handle daily administrative management, assist leaders to constantly improve various rules and regulations, and make the company tend to standardized management.
4, strengthen the study of business knowledge, in-depth understanding of the company's products, in order to better assist leaders and sales staff.
As an administrative receptionist, I still need to master a lot of knowledge. After becoming a regular worker, I will try my best to learn from my colleagues around me and further improve my theoretical level and professional ability. Finally, I would like to thank the leaders for providing me with this working platform and giving me the opportunity to improve and make progress together. Thank you for your warm help to my work during this period. Although I still have many shortcomings in experience and ability, I believe diligence can make up for it. As long as we know more about each other and communicate with each other, and make unremitting efforts, I believe the company will have a better tomorrow.
Summary of front desk work. As a receptionist, I always know my responsibilities. Now that the probation period has passed, I know more about being a steady Guo Cheng as a receptionist in xx. Although the lack of time in these months determines my future appearance, I think the probation period has made me strong. As a receptionist, I have little work experience and need to spend a lot of time studying. Tell yourself that you must study and build yourself. It is a job I have seen in recent months that needs to be supplemented, and there are still some places to learn. Three is not long enough, but we can also see many aspects of the future. Now let me sum up my work during this period.
First of all, I am new here.
As a receptionist, I don't have much work experience. A series of trainings here have accelerated my understanding of work. First of all, I am very grateful to xx for giving me training time and giving me the opportunity to work. When I came here, everything was strange. I didn't know much about my work before, but now I am full of confidence in my work. This is a very big change. I just came here, and I need time to get used to it. It is this enthusiasm that has enabled me to quickly master a lot here, including my work skills. Through training, I know more about the front desk. As a receptionist, my skills are not lifelong, and I can't always have these. This is a learning process, and I have deeply realized this since I came here.
Second, the work.
In the face of daily front desk work, first of all, of course, I am right. My heart is what I always need to grasp. The problem of mentality is the most direct. I have kept it since I came to the company. Now I have been able to adapt. I have been able to standardize the front desk work. These three months are a process, a process of learning and growth. Only by understanding this process well can I see my own bright spot. Now I am very clear about my work and need more time to go deeper. In my daily work, I have a serious attitude, and I actively maintain a state of mind, which will certainly be maintained. I have been doing this for the past three months. There is a lot of front desk work every day. I always come to work early to arrange my day's work, actively make work arrangements and respond to some questions from daily employees.
Third, shortcomings
My shortcomings are also obvious. As a receptionist, I really lack a kind of care. I need to be careful in everything I do. The front desk work is the trust of the company. Now I'm really ashamed. I am still not careful enough in my work. Admittedly, to do this, I must correct my shortcomings. Of course, each stage will have different shortcomings. I will always calm my mind and correct them.
Summary of entering the front desk to become a full member 4. The three-month probation period has ended. In the position of administrative front desk in the comprehensive management department, I not only learned some work knowledge, but also learned how to be a man and how to do things. As I just graduated from college, my work experience is undoubtedly lacking. I am very grateful to the company for providing me with the opportunity to learn and grow. In the past three months, I have completed many work events in the position of administrative front desk, but the main work events are as follows:
First, the front desk administrative affairs work
1, transfer switchboard calls, send and receive faxes, letters and newspapers.
2. Receive visitors and notify relevant departments.
3, office supplies recipients registration, printers, fax machines, photocopiers and other office equipment inspection.
4. Print and copy documents, and manage various forms and documents.
5. Supervise the attendance and registration of employees.
6. Update the company address book regularly.
7. Order daily drinking water and flower care.
8. Fill the small conference room with food in time.
9. Keep the front desk work area and company hall clean and orderly.
10, complete the affairs assigned by the superior and cooperate or assist others to complete other affairs.
Second, daily reimbursement and month-end closing.
1, and make daily piecemeal reimbursement at ordinary times. Electronic format, monthly classified backup, so as to check the account amount at any time.
2. Register the monthly expenses accurately and in detail, update and check the consumption amount with suppliers in time, ensure that the accounts at the end of the month are clear and timely and accurately reported to the financial department, reimburse and properly keep all the documents of the monthly expenses, and keep the invoices that need to be reimbursed in the form of retained copies for future inquiry or goods warranty.
3. Booking air tickets and hotel work Book air tickets for employees on business trips through online search and comparison of air tickets with favorable prices. Reimbursement of airline tickets after employees come back from business trips. Hotel reservations are mainly for Mr. Wang and other important guests of foreign companies.
Three, fruit time and attendance work
1, a fruit time is held every two weeks. I am mainly responsible for purchasing, cleaning and cleaning after the fruit time.
2. Register attendance every day and summarize the attendance results once a week. Before the end of the month, it is necessary to summarize all attendance records and sort out the final attendance report, which will be signed by the finance department and the deputy general manager for confirmation.
Four. Engaged in personnel management.
1. Make an appointment for an interview, cooperate with personnel-related personnel, make a phone call to make an appointment for the interviewer, and receive the interviewer after the appointment. For example, let the interviewer do an interview in English or Chinese, and give the interviewer an interview and some follow-up work.
2. Handling of entry and exit formalities: Entry and exit personnel shall go through relevant formalities. Such as: issuing/collecting access cards, stop signs, work cabinet keys and stationery.
In the future, I will work harder to improve the service quality, have a good service attitude towards the company employees and foreign guests, and try my best to satisfy them. Doing things quickly and efficiently and trying not to make mistakes are all my goals. In addition, I will strengthen etiquette knowledge and Mandarin learning to improve my comprehensive quality. Although I have some small defects, I believe that with my own efforts, I can create a good facade image for the front desk of our company.
Five years after joining the front desk to become a full member, it passed quickly. In a blink of an eye, I have been in the company for three months. During the three-month probation period, I got along well with my colleagues and worked as the front desk of the company under the guidance of the leaders and the cooperation of my colleagues. During the three-month probation period, I not only learned the company's rules and regulations, but also learned the corporate culture. And have a deeper understanding of the work at the front desk.
If you want to do a good job at the front desk, you must have an important understanding of the front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. With the understanding of its importance, I further thought about how to do my work well.
The main work of the front desk is to receive guests, transfer calls, send and receive faxes, copy and register. You should also have a general understanding of people entering and leaving.
First, tidy up the items at the front desk at work, and check whether all electrical appliances are in good condition and whether the power supply is turned off.
Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When there are not enough drinking buckets, please ask Mr. Luo to deliver water in time. When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels and copy paper. When there are not enough brochures in the reception room and lobby, they should be supplemented in time. When the fax machine, copier and printer are out of ink, you should call Miss Zhao to add ink. If the items at the front desk are broken, such as curtains, call a mechanic to repair them; If there is something wrong with the telephone line, you should ask the telecommunications bureau for help. We must find a solution to any problem.
Second, receive the fax.
When you receive a fax, you should pay attention to who the other party sent it to and ask about the contents of the fax to avoid receiving spam. When you receive the fax, you should give it to the relevant personnel in time to check whether the fax is leaked. If the other party is an automatic fax, you don't have to receive it. After sending the fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. Sending and receiving faxes and photocopies should be registered. If there is a letter, it should also be handed over to the relevant personnel in time.
Third, the front desk receives guests.
The most important thing for a receptionist to do this job well is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after knowing the purpose of the visitor. Among them, you should also know whether to leave the guests in the reception hall or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please. The reception room is air-conditioned in summer and open in winter. At the same time, the reception room has no odor and the air is smooth.
Fourth, transfer the mobile phone.
Pay attention to polite language when transferring calls, and use company standard language: hello! Xx Company! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of employees in the company. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. If someone is looking for Mr. Li, pay attention to whether the other party is really looking for Mr. Li for the company's business; If you can't judge, you can transfer it to Zhu Ying. Find out the telephone numbers of leaders such as Assistant Li and Manager Yu. The telephone number of the leader should also be clearly remembered, and the leader can greet him cordially when he sees the phone.
The work scope of the front desk work done during the three-month probation period may be smaller; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. I hope I can work harder and harder in the future. Do more for the company.
In this year's work, I will constantly improve my image, work quality and efficiency. And sense of responsibility
(1) Strive to improve the service quality, handle affairs quickly, with high efficiency and without making mistakes.
Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.
(2) Strengthen the study of etiquette knowledge.
For example, learning etiquette knowledge and public relations in my spare time. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take classes like xx, which is very practical. After class, people will be more confident and have more temperament.
(3) Strengthen communication with all departments of the company.
Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company.
(4) Strive to create a good prospect environment.
To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.
Summary of joining the front desk to become a full member 6 I. Daily work at the front desk
1. The receptionist is the first person to show the company's image. From 20xx 10 to February 65438, I treated every visiting customer warmly in strict accordance with the company's requirements and guided them to the relevant office. For the door-to-door salespeople, I greeted them politely and filed their practical business cards and brochures for future work, nearly nine of them.
2. Answer and transfer calls, copy faxes and distribute letters, and seriously answer any incoming calls, with an accuracy rate of 98%; Be able to deal with harassing calls tactfully and reasonably, and improve work efficiency; When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.
3. Dealing with temporary events When it is found that there is not enough water in the drinking bucket, it will ask Dahe people to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the air conditioning switch and the lights in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment they need to buy. The fault of the switch attendance machine is directly solved by contacting the merchant after sale. If there is a problem with the telephone line, ask the telecommunications bureau for help. In short, we will find a way to solve the problem in time.
Second, the comprehensive affairs work
1. Book rooms, air tickets, tickets and birthday cakes. When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the travel of the business travelers for free; So far, about 70 tickets have been booked. For leaders or colleagues who need to make a reservation when they come to Zhengzhou for business, I will send a text message or call them to confirm the hotel details after booking; And the employee's birthday cake reservation. I will confirm the time with the staff the day before the reservation. On my birthday, I told Wang Lanying that there would be birthday wishes in OA, and I ordered a total of 17 birthday cakes in 20xx.
2. Filing documents and registering office assets. The training materials and confirmation forms received by the project department personnel are classified according to the file bag; The newly purchased books in the office will be stamped by Zhang Lixian and numbered to facilitate asset management. There are 37 books in the office at present. Other office equipment (such as notebooks, CDs, sockets, etc.). ) are also registered in detail, and employees also sign and register according to company regulations when borrowing.
3. Attendance statistics The attendance details before 25th of each month come from the attendance machine. If you don't know, you can check with everyone by email, and then make a statistical summary, which can be sent to Wang Lanying on time.
4. Organize employee activities. Organize employees to go to Agricultural University at five o'clock every Wednesday afternoon. Through activities, we can improve team consciousness and exercise well. It's cold recently, and fewer people are willing to go out. During this period, we organized a table tennis competition, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.
Third, other work.
While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist Xue's work in the marketing department, send gifts to customers with him, and make tenders. In this process, I also gained some new knowledge.
Fourth, shortcomings in the work.
1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.
2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.
The effect of organizing outdoor activities in recent winter is very bad. In the middle, Zhang Li and I also discussed indoor activities, provided chess, checkers and other activities suitable for indoor play, and organized and implemented them, but this still failed to achieve the effect of outdoor activities. The solution to this situation is still under consideration.
At the end of this year and the beginning of this year, I entered the front desk and became a regular worker. Summary 7: Review the past and look forward to the future! In the past 10 months, under the guidance of the company, with the care and help of department leaders, and with the friendly cooperation of colleagues, our internship study has made great progress.
First, improve the service quality and standardize the front desk service.
The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With its
The importance of understanding, so we must do our work seriously. Strive to improve the quality of service. Answer every call carefully, answer questions carefully and make records, and dispatch, transmit and report according to the department or person in charge involved in the information. When customers visit, we will always pay attention to maintaining a good service attitude and warm reception. Cleverly answer the questions raised by customers in the right environment. Smiling, patient and meticulous, warm tips. In our spare time, we will strengthen the study of telephone skills and service etiquette. Constantly recharge yourself to adapt to the rapid development of the company.
According to the records and statistics, since I came to our company in 20xx, I have filled in the bottom price of steel and aluminum for more than 80 times, received more than 30 visitors, ordered drinking water for more than 300 times, made attendance sheets for employees for more than 200 times, transferred calls for more than 200 times, updated the address book for 3 times, sent and received express delivery 100 times, counted purchasing inventory for 3 times, sent and received faxes for more than 50 times, and printed.
Second, do a good job in warehouse management, inventory the warehouse on time, and classify the items.
Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the lost or damaged goods to the relevant departments in time for purchase or maintenance. According to statistics, since xx, xx, 20xx, various items of various departments have been put into storage for more than 20 times, and all the items put into storage have corresponding outbound records.
Third, we should focus on the overall situation, regardless of personal gains and losses.
No matter whether it is working time or vacation time, the company has temporary task assignment, and we all obey the arrangement and actively cooperate without looking for any reason to shirk it.
As a member of xx, we will dedicate our strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.
Although the work at the front desk is sometimes trivial, everything should be done seriously. So we will do everything with our heart. Thanks to the teaching of the department leaders and the opportunity given to us by the company; Through this nearly three months of work, I also clearly see that I still have many shortcomings. In the days to come, we will strengthen our study and strive to do our work better!
Four. Work plan for the coming year
I always feel that all I have to do is work hard and persist. A seemingly simple sentence is not easy to do. I will constantly absorb and summarize, absorb the advantages of others, sum up my own shortcomings, and learn from the advantages of others to express them in my own way. This is my point of view as a person. In the future, I will work hard according to this idea. A friend once said to me, "Constant efforts and persistence are a real wait, and the arrival may be an opportunity of your own." Yes! I believe this sentence, waiting, waiting behind the need for continuous efforts, always believe that as long as you work hard, you don't have to preach it yourself, naturally someone will say it, and naturally someone will recognize it.
The work plan for next year is as follows:
1, strengthen one's own work, further improve one's working ability through skill learning.
2, establish the concept of lifelong learning, strengthen their own cultural quality learning, and constantly improve their own quality.
3. Be proactive at work, unite with colleagues, and do a good job in the front line in combination with different working environments and personal temperament, so as to make all kinds of interpersonal relationships more harmonious.
4, in the engineering work, try to be familiar with learning engineering characteristics, construction skills, methods, etc. , improve their professional level and contribute to the engineering work next year.
There is still a long way to go in Xiu Yuan, and I will go up and down. In the coming year, I will strengthen my sense of independent management, be brave in pioneering and innovating, strengthen the study of theory and design, and constantly improve my professional and technical level. I will also encounter many difficulties. I believe that under the care and training of leaders, with the help of colleagues and through my own efforts, I will constantly improve my work skills and personal cultural quality and make due contributions to enterprise construction.
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