2. If you are not satisfied with the customer service complaint, you can complain in official website. ZTO Express complained about official website.

1. Payment object: the object of express payment should be the sender or the beneficiary designated by the sender.

2. Compensation conditions: In case of delay, loss, damage or inconsistent contents during delivery, the courier service agency shall compensate. In any of the following circumstances, the courier service agency may not be liable for compensation: the natural nature or reasonable loss of the mailed items causes the loss of express mail; The loss is caused by the fault of the sender or the recipient.