China Construction Bank Shanghai Branch
Avoid "wrong queuing"
The outlets should be fully open to ensure the number of service personnel and improve the efficiency of business handling;
Extend the service time, temporarily open the door in advance or delay the closing of key outlets, open as usual on weekends, and shorten the disinfection time at noon to less than 1 hour;
Try to guide customers into the lobby to wait in line and reduce outdoor queuing;
Set up a volunteer team, and the "Service Support Team for the People" will help maintain the queuing order of customers, pre-check the business of customers in line, and prevent customers from "misplacing".
Industrial and Commercial Bank of China Shanghai Branch
Ensure "run only once"
The relevant person in charge said:
Under the premise of strict implementation of epidemic prevention requirements, all counter windows should be "fully opened";
According to the network situation, strengthen the flow guidance and diversion in real time, and increase the "service window" and "love channel" as a whole, effectively shortening the queuing time of customers and improving service efficiency and customer experience;
Send non-outlet employees to temporarily support outlets, maintain order at the site, and fully meet the peak demand of customers.
Bank of China Shanghai branch
Set up a green channel for the elderly
From June 1 day, the counter window of outlets will be "fully opened", especially for the business needs of elderly customers, and the service plan will be made in advance.
All outlets open their doors in advance or extend their service hours, requiring staff to "do their best" and implement "background enrichment front desk";
Strengthen the maintenance of service strength and equipment in areas such as exclusive aged care services, and add green service channels for the elderly. All outlets can provide offline application printing services for elderly customers.
The staff helps the elderly to do business.
China Postal Savings Bank Shanghai Branch
Window-increasing effective shunt
As one of the designated banks for the elderly in Shanghai to receive retirement wages;
Increase the effective service time through dynamic scheduling, open early and close late, and compress the time to kill at noon;
Increase the number of windows as much as possible to meet the counter business needs of elderly customers to the greatest extent;
Issue the counter reservation number of the subsequent business day one day in advance, and effectively divert customers through advance reservation;
Strengthen on-site diversion management, do a good job in customer communication, and arrange special personnel to guide customers to queue through equipment diversion.
Shanghai Banking Insurance Regulatory Bureau: To meet customers' financial service needs, banks should extend their business hours appropriately.
Today, Shanghai Banking Insurance Supervision Branch issued the Notice on Further Improving the Financial Services of Bank Branches to Meet the Needs of the Public for Centralized Business. The circular requires that all banks should co-ordinate epidemic prevention and control and economic and social development, effectively implement the political and people-oriented nature of finance, improve the efficiency of financial services of business outlets and staff, fully meet the financial service needs of customers, and effectively solve the problem of "urgency and urgency" of the people.
In terms of service management and scheme of business outlets, the circular requires all banks to fully ensure the full opening of business outlets on the basis of grasping the prevention and control of epidemic situation. Do a good job in data analysis and response plans, and conduct hierarchical management according to the business needs of outlets. Strengthen the real-time management of outlets, dynamically grasp the passenger flow situation, and start the response plan of passenger flow gathering outlets in time.
0030 10 also makes it clear that banks should extend their business hours appropriately. Measures should be taken to extend service hours, improve service efficiency, and publicize the latest service hours through various channels for key outlets with concentrated population in surrounding communities, pension services and temporary closure of other outlets nearby. Appropriately increase business windows and front-line personnel. By strengthening the linkage between the general branch and the general branch, we can realize the sinking of personnel, rationally allocate the personnel of various outlets, increase the window and front-line personnel of key business outlets, enhance service awareness, improve service attitude and effectively enhance service carrying capacity.
In improving the ability of refined service, banks are required to improve on-site and off-site reservation services to avoid customers waiting in line for a long time. Provide a "green channel" for elderly customers with mobility difficulties. Strengthen order maintenance and on-site diversion, arrange personnel to inquire about the business handled by customers in advance, and guide customers to divert outlets or machines in time according to business types. Strengthen customer care inside and outside the lobby of outlets, provide necessary drinking water, sunshade (rain) and waiting facilities, make epidemic prevention preparations in advance, such as scanning site codes, to appease, explain and care for customers' emotions.
Planning | Qian Junyi (Xinmin Evening News Bangnong Busy Studio)
Text | Wang Junyi Shuoyang
Image | Wang Jun Respondents
Related question and answer: Does the Postal Savings Bank rest at noon? Trading hours are from Monday to Friday, from 9: 30am to11:30am and from1:00pm to 3: 00pm. Except statutory public holidays or rest days announced by the competent authorities. Call auction time is from 9: 00 a.m.15 to 9: 25 a.m., and the continuous bidding time is from 9: 30 a.m. to1:30 a.m. and from 1: 00 to 3: 00 p.m. Extended data:
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